1. Ivan Rae L.Bandiola
67-A Jabson St. Sumilang Pasig City
Contact Number: +639065755355
Email Address:ivanbandiola@yahoo.com
Skype Id: ivanraeb
OBJECTIVE
To work in a dynamic professional environment with a growing organization and utilize my
creativity and innovative thinking for benefit of the organization and myself.
PERSONAL INFORMATION
Age : 27
Birth Date : April 20, 1988
Gender : Male
Birth Place : Quezon City
Height : 5’8
Weight : 180 lbs
Religion : Roman Catholic
Citizenship : Filipino
Language : Tagalog / English
EDUCATION
Tertiary:
2005 - March 27, 2010
Jose Rizal University Mandaluyong City
Bachelor of Science in Computer Engineering
• Graduate
Secondary Education:
2001 - 2005 Rizal High School Pasig City
• Graduate
Primary Education:
1995 - 2001 Liberato Damian Elementary School Pasig City
• Graduate

2. WORK EXPERIENCE
Mayfair International Technologies, Inc. September 10, 2012 – Present
•IT Support Engineer
Pacific Sea BPO Service Inc. February 20, 2012 – August 20, 2012
•IT Support
Yutivo Corporation
•TechnicalService Engineer September 1, 2010 – January 31, 2012
JOB RESPONSIBILITIES
IT Support Engineer
-Monitor IT systems to ensure high availability and ongoing capacity.
-Monitor backup for both end-users and servers.
-Monitor Bandwidth usage.
-Ensure all the IT support related needs of the business users are addressed in a timely manner.
-Support daily IT operation, backups,security and assistance to users.
-Handle Telephone, Email, Chat or Remote support with assistance to the users.
-Diagnose and resolved hardware and software problem and network printers.
-Set up and Support of Computer Hardware and Software and network and associated peripherals,maintenance
troubleshooting and upgrade.
-Upgrade or replace hardware and software systems.
-Server rack mounting, cabling set up, troubleshooting and repair.
-Proper management of IT assets (hardware and Software) peripherals.
-Taking ownership of technical issues to resolve more advanced when necessary
-Create Documentation for users request,endorsement, processes and issue logs.
-Reviews unresolved tickets by coordinating with concerned unit.
IT Support
-Support daily IT operation, backups,security and assistance to users.
-Coordinate with ISP/Oversee team for troubleshooting WAN link problem.
-Diagnose and resolved hardware and software problem refer more complex networking problem to network
administrator or supervisor.
-Set up and support a variety of computer hardware, software, network and associated peripherals, including
hardware and software installation, maintenance troubleshooting and upgrade.
-Report daily check list, MRTG, telephone,supervise shift.
-Document, upgrade or replace hardware and software systems.
-Testing and evaluating new technology.
Technical Service Engineer
My main responsibilities their is to work on field, we handle all HP products because Yutivo Corporation is
Authorized Service Provider of HP. We support such as Desktop, Laptops, Printers, Servers and etc. Doing server
rack mounting, cabling management, firmware updates,assemble and disassemble of it. Laptops, desktops and
printers issues.

3. I also experienced working as a Local OSS or On-Site Support Engineer of one of our clients name DSM Nutritional
Products Philippines Inc., because they dont have a Technical Support Team here in the Philippines. They hired
some Technical (on call) people at Yutivo and I am the one that chosen to be a Local OSS of that company. My task
there is just the same, to support end users being assisted also by their Helpdesk and Technical Team at Singapore
and China. Because this is a multinational company the main office is located at Singapore. We communicate thru
chatting and sometimes thru phone and Remote Desktop.
SEMINARS ATTENDED COMPANY VISITED
•Radio Frequency Technology – Dec. 2009 (JRU) •Fujitsu Ten Solutions Phils.
•Basic PC Troubleshooting – Dec. 2009 (JRU) •Toshiba Storage Device (Phils.), Inc.
•Network Administration – Jan. 2010 (JRU) •Gardenia Manufacturing Corp.
•Trends in Microelectronics 2010 – Jan. 2010 (JRU) •Wistron Infocomm Phils. Inc.
•Career & Personal Development – Feb. 2010 (JRU) •Subic Bay International Airport
•Software Development – Feb. 2010 (JRU)
•Trends in E-Commerce – Mar. 2010 (JRU)
•Critical Thinking – Mar. 2010 (JRU)
•IC Tomorrow (Meralco) – Dec. 2009 (MFI)
TRAININGS ATTENDED
•HP RP3000 & RP5700 Point of Sale Service and Maintenance November 25 & 26, 2010
•HP RP3000, RP5700 & AP500 Point of Sale March 02,2011
•Servicing HP Desktops,Workstations and Notebooks June 7 – 10, 2011
SKILLS & STRENGTHS
•Computer Literate •Knowledgeable in HP Products
•Proficient in Microsoft Office Applications •Assemble and Disassemble of Laptop/Desktop
•Hardware and Software Installation •Knowledgeable in HP Point of Sale
•Proficient in Microsoft XP and Vista Platform •HP Point of Sale Troubleshooting
•Hardware and Software Troubleshooting •Knowledgeable in HP Servers and HP Blade System
•Good Communication • Desktop and Laptop Troubleshooting
•Time Management qualities •Highly inquisitive
•Passion for continuous learning and personal growth •Creative and Resourceful
•Excellent skills in Computer Troubleshooting •Highly motivated and driven, with strong desire to excel
•Network Printers •IT Operations
•Network Security •LAN-WAN
•Routers,Hubs,Switches •Cabling
•VoIP •TCP/IP
•Bandwidth Monitoring •Wireless Networking
•Email,Chat/Phone Support and Remote Desktop
KNOWLEDGE ON THE FOLLOWING PROGRAMMING LANGUAGE
•Visual Basic.NET
•MS Visual C++
•Java
•Hyper Text-Marked Up Language