1. Robert Nevils
Home Phone: (773) 256-0579
Cell: (773) 220-0313 / (872) 218-2019
Email: RobertNevils007@yahoo.com
Robert Nevils
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Summary of Qualifications:
• Holds a CompTIA A+ Certificate seven plus year of IT experience focused on
Deployment, Desktop Support, Network Administration, Asset Management, and
Computer Operations for major US Corporation.
• Expertise covers providing Hardware and Software Repairs, Upgrading and
Troubleshooting of PC’s, Laptops, Software and Printers for customers within the greater
Chicagoland area.
• Professional strengths include excellent customer service skills exceptional verbal and
written skills, ability to perform multiple tasks, excellent telephone skills exceptional
interpersonal skills, ability to work in fast paced environment, task prioritization and
execution with follow through.
• Personal strengths include the ability to produce calm, respectful and professional Desk
Top / Help Desk Support by solving Tier 1 / Tier 2 end user problems per company
Service Level Agreements (SLA’s) with utmost customer satisfaction.
Skills
Hardware PC’s
DELL, HP, e machine PowerBook IBM Mainframe 3091 / 3090 / 3084 / 3083 / 4341 Communications
Controllers, IBM AS/400 / 3745 / 3725 / 3705, Multiplexers newbridge 3645 Timeplex PDA
Blackberry, Palm HP DL 360 G5 Server
Hardware Devices
Western Digital and Maxtor internal and external Hard Drives, Wireless Cable and DSL modems,
Ethernet Wireless Network Cards, PCI and AGP Video Cards, Sound Cards Desktop and Laptops,
RAM, Polycom HDX8000 CTS 1300 Telepresence
Operating Systems
Windows 95 / 95 / ME / NT / XP / Visa / Windows 7 / Windows 8
Software Applications and Packages
Microsoft Word, PowerPoint, Excel, Access, OneNote, Publisher, Internet Explorer, MacAfee Anti-
virus, Norton Anti-virus, Abode Acrobat Reader, TCP.IP, MS Office 2003, 2010, 2013, Lotus Notes, cc
Mail, Remedy, Active Directory, VPN,SCCM., Ghost, LDMT (Local Data Move Tool), Checkpoint
Endpoint Security, Alitiris
Certification
CompTIA A+ Certified
Career Experience
IBM/BP Chicago, Illinois 4/15 – Present
Desktop Support Engineer
• Responsible for imaging and configuring all desktops and laptops at the downtown
location using Alitiris Software package at a signal manned site.
• Responsible for asset tracking keeping track of all desktops and laptop being used
• Providing desktop support for over 350+ users and meeting SLA.
• Understanding and follow security processes and understanding how they apply to this
role.
• Responsible for refreshing PC’s, disconnects/reconnects of PC’s during moves
BMO Harris Bank, Chicago, Illinois 9/14 – 2/15
Desktop Support Analyst

2. • Responsible for imaging and configuring all desktops and laptops at one of the downtown
locations using ESSPS( Endpoint Software Setting Provisioning System
• Responsible for asset tracking keeping track of desktops and laptops being used and
ordering new units if necessary.
• Responsible for deploying newly image units and installing necessary for clients use.
• Complete problem analysis and resolution fro medium to high impacting service issues
• Responsible for PC moves configuring multiple Blackberry devices, installing printers and
installing software.
Nestle’ Pizza Division, Northbrook, Illinois 2/11 – 7/14
Deskside Support Specialist ITC(Information Technology Coordinator
• Approved standard computer accessories, software licenses and peripherals.
• Process moves, add and changes of any IT equipment on behaft of the Business
Unit/Department
• Report moves process the approval of moves, add, change of the end user access to
system resources.
• Report adds, and changes of any IT equipment to Asset Management, ensuring the
accuracy of their IT capital inventory.
• Performed password reset in Active Directory.
• Provided executive desktop support.
Various Organizations, Chicagoland, Illinois 2010 – 2011
Deskside Support Specialist
• Responsible for providing Deskside Support for a variety of engagements
installing HP MPF Printers for Bank of America Home Loans and USPS
(United States Postal Service) both in the Chicagoland area.
• Managed PC break Fix of desktops and replacing UPS systems for Chase
bank.
• Managed a special project for the Chicago Bears home games, (2010 home
season and playoff game in 2011) supporting a device called FanVision
which enabled users to view the Bear’s and two other broastcast games that
FanVision supports.
• Functioned as a team member(November / December 2010) responsible for
performing system moves (de-instalation / re-installation) for Nestle’
Corporation’s move to a new Northbrook, Illinois location of over two-hundred
plus(200+) systems/units.
Countrywide / Bank of America Transition, Chicago, Illinois 2/10 – 5/10
Refresh Technican
• Responsible for de-installation and installation of desktops and laptops.
• Performed imaging, backups, and restores.
• Prepared old equipment for disposal.
• Performed all duties in the Countrywide Office in Illinois, Wisconsin,
Minnesota, and Iowa offices.
LaSalle / Bank of America Transition Chicago, Illinois 2008 – 2009
Lead Technician
• Setup and installed HP DL 360 G5 Server with Windows Server 2008.
• Rolled out and deployed HP Desktops and multifunction Printer.
• Acted as liaison for HP and Bank of America personal.
• Acted as liaison for HP personal and other Technicians.
• Deployed HP Desktop, validator’s, and check readers at Bank of America.
• Deployed equipment in banking centers in Illinois and Michigan.
Sidley Austin, LLC, Chicago, Illinois 7/07- 12/07
Deskside Support Specialist
• Responsible for the rollout and deployment of Dell OptiPlex 745 PC’s.
• Performed Microsoft Office 2003 rollout on HP X200and X300.
• Installed licensed and preparatory software.
• Installed driver for external peripherals when needed.
EDUCATION
Various college courses at Kennedy King and Loop Jr, College, Chicago, Illinois