Bhupender Sharma Resume

1. Work Experience
BookMySeat, Gurugram, Haryana
Vice president of Sales and Marketing, June 2019 – Present
 Lead end-to-end process of creating and driving
B2B partnerships
 Identify target corporates (existing & new) for B2B
partnerships
 Train internal sales teams on the construct to ensure
deal execution on acquisition side
 Drive sales and billings for created B2B verticals to
ensure sales targets are met
 Served 85 - 95 customers per day with 100%
accuracy compared to 70 customers a day for my
peers
 Excellent customer service skills and positive
attitude as demonstrated by receiving employee
of the month in four consecutive months
 Achieved 158% of target sales (80 contacts per
week)
 Led cross-functional 10-member team to develop
and implement advertising strategy.
 Provide effective performance feedback through
employee recognition, rewards, and disciplinary
action, with the assistance of HR, when necessary.
 Responsible for managing the operations
seamlessly & timely SLA delivery along with
maintaining high levels of employee and customer
satisfaction
 Managing day to day Sales targets (B2B Sales)
 Planning, directing and overseeing the sales and
marketing
foodpanda, Gurugram, Haryana
Quality Analyst - Content, June 2018 - December 2018
 Reviewing the content topics created by data
entry executives.
 Focus on both the details and the big picture—
fixing the smallest of errors that have been
overlooked while respecting the overall theme and
intent of the content
 Providing quality assurance for optimal customer
experience by ensuring that page content meet
standards for content
foodpanda, Gurugram, Haryana
Senior Executive Operation, April 2017 - June 2018
 Promoted to Senior Operation Executive
 Managed a team of 7 peoples
BHUPENDER
SHARMA
Vice President
Sales & Marketing
BookMySeat
CONTACT DETAILS
MOBILE:
+91-9540733518
EMAIL:
Bhupender10jan@gmail.com
ADDRESS:
704A/6, Street no 15, Ashok
Vihar, Gurgaon - 122001

2.  Overlook the tasks and ensured that each and
every one should achieved there KPAs
 Manage and tracked the performance of
individuals and make sure to achieve the team
targets
 Planning, directing and overseeing the operations
 Handled customer escalations through mails and
calls
Foodpanda, Gurugram, Haryana
Operation Executive, November 2015 - April 2017
 Daily tasks was handling customer complaints,
providing appropriate solutions and alternatives
within the time limits; follow up to ensure resolution
 Achieved all my KPAs.
 Worked collaboratively in a diverse team
environment.
 Learned the ability to discern trends and solutions
to process/user issues, to innovate and suggest new
ideas for process improvements.
 Team player with very good interpersonal skills and
forward - looking attitude.
Education
Dronacharya Govt. College, Gurugram, Haryana
Bachelors of Science, Graduated June 2015
 Clubs: Debate club (member), Blood Donation
Camp (Member), NSS (member)
Languages
 English Proficient
 Hindi Fluent
Personal Details
Father’s Name : Ishwar Lal Sharma
Mother’s Name : Sunita
Religion : Hindu
Marital Status : Unmarried
DOB : 10th October 1995