1. Raghu Shekhar
Address: H No:12-103,adarsh nagar , OPP IDPL colony, Hyderabad
Email: shekharkranthi@gmail.com
Mob: +91 7702295520
A highly motivated and result driven professional utilizing enthusiasm, perseverance with technical, analytical and
logical skills and strong desire to learn, to contribute and make a positive difference to the organization. Seeking a
challenging position in……..
Customer Service / Sales / Team Management
Profile at a Glance:
 Over 7 years of experience in Sales, Customer Service.
 Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for
achieving business and individual goals.
 Ability to adapt well and perform in new competitive environment with flexibility towards shifts in working and
excelling under high pressure and diverse situation.
 Adept at effectively dealing with customers and associates to meet their satisfaction utilizing customer centric
approach combining relationship building and customer retention abilities.
 Hard Working and committed with an ability to take up responsibilities and deliver positive results.
 A self motivated and diligent team player possessing highly evolved and demonstrable comm unication,
interpersonal and leadership skills; strong analytical mind-set to learn quickly and high confidence to draw
estimation & take up new challenges combining excellent problem solving skills
PROFESSIONAL EXPERIENCE
Monster.com India Private Limited, HYDERABAD
Global leader in online career management and recruitment solutions.
Career Service Executive. (September 2009 - Onwards).
Company Profile:
One of the leading online job portals in the world with 27 sites across the world and the headquarters based in
U.S. (NASDAQ Symbol: MNST). It is a Multi billion-dollar company providing high-speed, high quality services to
the employers and the jobseekers (www.monster.com).
Job Profile:
(Consumer Sales)
 Generating sales for career services like resume writing, express resume, etc.
 Tapping new customers from existing databases and offering Career Services.
 Interacting with potential customers and addressing telephonic queries.
 Maintaining the database of generated leads.
 Achieve standard setting lead generation performance.
 Key metrics will be the number of leads and appointments with prospects in India .
 Selling the resume packages to the job seekers over the phone through cold calling.
 Training new joiners to the team.
 Manage the reporting across goals/objectives and new initiatives.
 Ensure strong process adherence across the entire team.
 Proactively manage the quality of all customer interactions.
 Resolve and / or escalate any conflicts within team members.
 Participate in team huddles on a regular basis.
 Identify and share best practices among team members.
Customer Service & Retention:
 Provide world class customer service; attend their immediate queries/ complaints regarding service levels and
resolve customer complaints.
 Ensure speedy resolution of queries & grievances to maximize customer satisfaction levels.
Accomplishments:
 Improved performance and reduced response time to customer in consultation with management.
 Successfully complete the work set by the organization with in time.

2.  Taking care of our family business (Stationery) from Nov 2007 to Aug 2009 & sold it for Good Will.
 Worked as Phone Banking officer in I-Process (Outsourcing with ICICI Bank),from
Feb 2006 to Nov 2007.
 Taking care of our family business (Stationery) from August 2003 to Feb 2006.
EDUCATIONAL QUALIFICATION
 Bachelors of Commerce, Osmania University.
PERSONAL PARTICULARS
Date of Birth: 14nd
April 1983
Languages Known: English, Hindi, and Telugu
Hobbies: Playing Cricket and Chess
REFERENCES CAN BE FURNISHED ON REQUEST