An introduction to how BT smartnumbers helps protect critical numbers, keeping phone numbers during an office move, manage business and personal calls on BYOD and mobile call recording.

1. Growing revenue with BT smartnumbers

2. 2
Business continuity: Protecting critical numbers
Office moves / consolidation: Keeping their numbers
Interview recording: Recording your meetings
Mobile call recording: Recording mobile calls and texts
Key propositions
BYOD: Business and personal number on one mobile

3. 3
Business Continuity:
Protecting critical numbers
• Protecting against hardware failures and
disruptive events, such as flood or office
fire.
• Customers control how calls are delivered
through a web portal.
• Monitors every call for successful delivery
and automatically reroutes when a failure is
detected.
• Instantly divert calls to where staff are
located, such as other offices, mobiles or
home phones.

4. 4
Using BT smartnumbers enables Cisco to:
• Automatically divert calls when a failure is detected.
• Control where calls to each DDI is delivered.
• Deliver calls anywhere: to alternative offices, home phones or even
mobiles.
A number of points of failure were identified in the Cisco voice
infrastructure, putting business operations at risk. We facilitated a
solution to remove this risk.
Example customer: Cisco protecting their inbound calls
The smartnumbers service from BT has allowed us
to effectively assure the resilience of our world-class
infrastructure”
Guy Wychmans
Cisco.

5. 5
BT Account Manager’s view: H Patel, Public Sector, BT
“It can be challenging selling to customers with
severe budgetary restraints, such as the public sector.
However, protecting critical telephony services as
part of business continuity plans is an area many
customers aren’t properly covered.”
“BT smartnumbers is a great solution for business
continuity. It’s quick to implement and ensures the
customer never misses a critical call.”
“BT smartnumbers is flexible and gives customers
control of the calls into their organisation,
automatically diverts calls when a failure is detected
to ensure they never miss a critical call.”
Customers love BT smartnumbers, it’s a
great product to build trust with a
customer.
H Patel
Desk Based Account Manager,
Public Sector – Product Sales,
BT

6. 6
Office Moves:
Keeping numbers during a relocation
• Customers can keep all of their existing
telephone numbers, no matter where they
move.
• Reroute entire ranges of numbers, DDI by
DDI.
• Avoid the disruption of introducing new
numbers.

7. 7
Using BT smartnumbers enables Cameron McKenna:
• Retain all existing numbers.
• Enhance business continuity for voice services.
• Reroute calls on a DDI by DDI basis.
CMS relocated their London offices and minimising
disruption to their clients during this move was
paramount. BT smartnumbers provided the control
of their inbound calls they required.
Example customer: Cameron McKenna
Deal Worth
£103,000

8. 8
BT Account Manager’s view:
Tom Porter. GSUK Next Generation Voice Specialist, BT
BT smartnumbers provides a great solution when
customers are moving offices, rationalising their
estate or if they need to change where geographic
numbers are delivered.
BT smartnumbers pulls back numbers from the local
exchange and gives customers the control to
distribute calls to wherever they want. This allows
customers to retain their valued geographic numbers,
no matter where they move.
A key USP with BT smartnumbers proactive recovery
is the portal that empowers customers to control and
redirect their own numbers. It doesn’t just solve the
immediate customer issue of keeping numbers during
an office move, but they can control where numbers
are routed to meet the demands of today’s dynamic
businesses.
“The BT smartnumbers team are a trusted
partner. You can rely on them to get things
done.
Tom Porter
GSUK Next Generation Voice Specialist (UK Products),
BT

9. 9
Completing BYOD
Two numbers on one mobile
Keep personal and business calls, voicemails and texts separate.
Automatic split billing: You don’t have to worry about
reimbursement claims, as business calls are automatically
billed to the company.
Reduce environmental impact
No need to provide and maintain a separate mobile when staff
already have a phone.
Maintain privacy:
Present clients and colleagues your business mobile number
while your personal mobile number remains private.
Phone number retention:
The business keeps the business mobile phone number when
employees change roles or leave the organisation.

10. 10
Introducing interview recording
Record easily and reliably
Record face-to-face meetings with a simple-to-use
app. Your audio files are always captured even while
working offline.
Securely store interview recordings
Conversations are encrypted to the highest
standards and securely stored in the smartnumbers
vault where they are automatically transcribed.
Monitor and review conversations
Customisable forms and transcription helps you
quickly identify and replay specific conversations.

11. 11
Regulatory compliance
Ensure calls made to and from the business
mobile number meet both FCA compliance and
MiFID II requirements.
Record on any device or network
Cost-effectively implement recording without the
need to change mobile carriers or buy a dedicated
SIM, so your staff can carry on with business on any
device.
Securely store recordings
Securely archive encrypted audio and texts in the
cloud for as long as you need – no need to invest in
more storage as regulations change or as your
recording requirements grow.
Review with ease
Monitor conversations in real-time or flag keywords
for compliance and training via the easy-to-use web
portal, which automatically transcribes audio into
text.
Record mobile calls and texts

12. 12
Green Bronze Silver Gold Platinum
BT sale order value £20,000 £40,000 £80,000 £120,000 £150,000
Voucher value £50 £200 £450 £700 £1,000
• Once you hit each level you will receive a John Lewis voucher.
• Sales are cumulative. So you can collate deals to earn higher rewards.
• Maximum of one award is presented per order. The person who first registers the deal with
smartnumbers is eligible for the award.
• This incentive programme runs until the end of March 2017.
• The awards are as stated and no alternatives will be made.
• Awards are presented when the customer goes live.
The BT smartnumbers Champions incentive

13. 13
Previous BT champions
BT smartnumbers sells great products
and everyone is super helpful. There’s a
really good setup at BT smartnumbers
and I don’t see them as third party, I see
them as part of the BT team.
Suzi Tibbetts,
Voice DR Technical Analyst, BT Business.
The BT smartnumbers team are a trusted
partner. You can rely on them to get things done
Tom Porter
GSUK Next Generation Voice Specialist (UK Products) , BT
There’s nothing in the BT portfolio like
BT smartnumbers proactive recovery,
it’s the only service that gives customers
the flexibility to manage numbers DDI
by DDI.”
Hamish Robertson
Head of International Voice, BT Global Services
btsmartnumbers.com/wall-of-fame
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