Our IVR solution converges with analytics, mobility and multi-channel solutions to change the whole equation.

1. Perfecting an Intuitive IVR

2. M
any businesses are currently locked in to legacy IVR systems that are proprietary,
inflexible and expensive to maintain, and this inevitably has a direct impact on customer
service and cost-efficiency.
Over the last 15 years, Sensiple has been delivering innovative IP telephony solutions to
enterprises across the world.
Our IVR solution converges with analytics, mobility and multi-channel solutions to change the
whole equation.
Crafting A More Intelligent
Self Service Experience
Sensiple’s IVR solution is part of our Customer Experience strategy that utilizes omnichannel data
to predict customer’s intent and makes conversations easy, contextually-aware and outcome
oriented. Supports touch-tone input plus complex speech technologies like speech recognition,
text-to-speech and voice verification.
www.sensiple.com 4www.sensiple.com 2

3. Key Differentiators
n
Text-to-Speech, ASR integration
n
DatabaseIntegrationandCRMIntegration:Integratedtocustomerdatabasetohelpagents
handle calls more effectively. Using CTI options, IVR can query external databases to retrieve
information
n
Visual Call Flow Designer: Call flows can be quickly and easily created.
n
Data Security: By complying with SOX compliance and PCI data security, network operating
security and database security, we ensure that information is kept secure
n
Deployment Flexibility: Solutions are available in hosted cloud
n
Real Time Analytics & Reporting of Caller
n
Manageupdatesonyourown:Easilymanageroutineupdatesusingamenu-driveninterface
IVR Solutions’ Services
n
Porting from legacy IVR to open-standards IVR
n
Develop customized speech (VoiceXML, NLU) & DTMF applications quickly
n
Comprehensive IVR & Speech Performance Testing
n
Support and Maintenance of your Existing IVR systems
Benefits
Automating Repetitive Tasks
Our IVR solution helps to automate routing customer service requests like looking up for account
balances, process transactions. IVR helps to automate routing customer service requests, freeing
your skilled resources for complex customer-centric issues.
Personalized Interactions
Personalize the IVR customer experience with CRM integrations
Integration with Third-Party Databases
Tight integration allows retrieving information almost immediately.
Storing Voice logs
Voice logs can be stored in any format.
www.sensiple.com 4www.sensiple.com 3

4. CORPORATE OFFICE
1000 Route 9 North, Suite 303 Woodbridge, NJ 07095
Phone : 732 283 0801
Fax : 732 283 0489, 732 283 3775
OFFSHORE OFFICE
Plot No: 9/A15, SIPCOT IT Park Padur Post
Siruseri, Tamilnadu 603 103, India
Phone : +91 44 4741 9000
Fax : +91 44 4741 9100
OMAHA OFFICE
13011 Scott St, Omaha, NE 68142
Phone : 402 505 7790
Fax : 402 505 7798
SINGAPORE
662, Woodlands Ring Road
#5-226 Singapore 730 662
Phone : 65 6279 1053
Why Sensiple
Sensiple has proven track record in transforming customer
service for millions of customers across the world.
n Established Contact Center of Excellence
n Endtoendcontactcenterstrategydevelopmentincluding
legacycustomerservicetechnologyassessment,strategy
development, and solution implementation
n Pre-built solutions for IVR/CTI, Speech recognition
technologies and Voice XML solutions
n Improving Customer Experience with Context-
Empowered Agents