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Altigen Business Process Impact


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Altigen Business Process Impact

  1. 1. Convey Communications Presents The Altigen Difference “ how to separate yourself from the competition”
  2. 2. Eliminate Delays in the Business Process <ul><li>One # Access allows the caller 4 chances to get you the first time with announced name verification. </li></ul><ul><li>Mobile Extension gets the Altigen feature set to your mobile phone, home phone, or remote office without the need for VoIP. Answer, transfer, conference, hold, etc. all extend beyond your brick & mortar. </li></ul><ul><li>Personal Call Queues allows you and incoming caller best way to handle multiple calls. Eliminates phone tag because caller has the option to wait. </li></ul><ul><li>Unified Messaging gets you the message at the office or in the coffee shop if you can’t answer the call right away. Everybody gets this capability. </li></ul>
  3. 3. Mobility Challenges How productive are your staff when they’re away from the office? <ul><li>Mobile Extension allows staff to continue to be available regardless of location – land line, cellular, intl, etc. </li></ul><ul><li>Call Detail Reporting with outbound calling via the Altigen (regardless of location) shows staff activity. </li></ul><ul><li>VoIP capability allows user to work with Altigen and AltiView/AltiAgent Soft Client as long as internet connection is available. </li></ul><ul><li>Centralized Recording and Huntgroup/Workgroup capability allows homebound users to continue to be full functioning part of key department. Same goes for Road Warriors. </li></ul>
  4. 4. Telecom Vendor Support Costs What happens when you move a phone, change a name or need to reprogram a department? Who you gonna call? <ul><li>ACM/ACC Programming Interface allows the customer to take control of their own programming immediately. </li></ul><ul><li>ACM/ACC Interface provides the opportunity to create extensions, workgroups, huntgroups, routing assignments and relocations. </li></ul><ul><li>Altigen’s #27 functionality lets users relocate their own phones whenever needed without IT Dept involvement. Move phone to another IP device, cellular, land line, analog cordless phone, etc. </li></ul>
  5. 5. Other Communications Expenses out of Control? What are you paying for Cellular, Conference Bridge Services and Overnight Delivery? <ul><li>Mobile Extension with Free Incoming from the cellular means free calls. </li></ul><ul><li>Altiview Soft Client makes the call to your Mobile Extension as a Free Incoming call. </li></ul><ul><li>Meet Me Conferencing – 12 or 30 Party Bridge lets you take control of conferencing and move it inhouse. </li></ul><ul><li>Recording Options may allow eliminating some unecessary overnight expense. Cellular Gateway allows you to make and take calls via cellular to cellular with cellular phone lines on system. Cell to cell calls are free on most plans. </li></ul>
  6. 6. Conferencing as a Tool Would your customers and prospects benefit from this type or marketing or support? <ul><li>Meet Me Conferencing gives you the opportunity to schedule prospect or customer related calls whenever you like where you control your costs. </li></ul><ul><li>Meet Me Conferencing provides an email template which allows you to notify all parties of the event. </li></ul><ul><li>Meet Me Conferencing offers multiple bridges available simultaneously. </li></ul><ul><li>Meet Me Conferencing allows for password protection, announce participant name, and host authentication. </li></ul><ul><li>Ad Hoc Conferencing provides 6 party conferencing with the ability to change hosts. </li></ul>
  7. 7. Employee Struggles? How do you help an employee who struggles on the phone with your customers? <ul><li>Centralized Recording and Record on Demand allows you to help them with their customer service delivery by reviewing and retraining. </li></ul><ul><li>Call Detail Reporting allows you to identify the patterns of calls and establish who the employee is contacting. </li></ul><ul><li>AltiSupervisor gives management the ability to listen in live and help with the ability to listen, barge in, record, and so on. </li></ul><ul><li>Huntgroup Queues can help the beleaguered department members handle calls in a more thorough fashion. </li></ul>
  8. 8. Miscommunications Leading to Profit Loss How much money are you willing to credit? <ul><li>Use Personal Call Queues, One # Access, Mobile Extension, AltiSupervisor, Call Detail Reporting, Centralized Recording and Record on Demand to cut them off at the pass. Resolve the problem before it becomes a problem with better call accounting and tools. </li></ul><ul><li>Caller ID Based Routing to send your most finicky customers or perhaps competitor’s raid calls to the right person. Ie. Send the competitors calls right to the President. </li></ul><ul><li>Skills Based Routing can send the most important calls to the right person with the proper skills every time. </li></ul>
  9. 9. Special Treatment for our Biggest Customers How are you cementing these relationships? <ul><li>DID/DNIS/Caller ID Based Routing gives you the ability to provide customized routing for each major account that means so much to your company. </li></ul><ul><li>Customized Auto Attendant and Queues for these callers with 256 Voicemail and Auto Attendant ports to give per chassis. </li></ul><ul><li>Skills Based Routing, Personalized User Auto Attendants, One # Access, Mobile Extension access, Virtual Extension for Major Account themselves to be on system and more. </li></ul><ul><li>Computer Telephony Integration via Altigen Software Development Kit means you can click to dial from customer’s database screen, have your screen pop when they call you and more. Outlook, Act and Goldmine are standard with system. </li></ul><ul><li>VoSky Skype Integration gives your customers free access even if their overseas and you keep your full feature set or maybe you’re traveling with them. </li></ul>80/20 Rule
  10. 10. Technology Implementation Experience Ever bought something with the best of intentions? <ul><li>Altigen Feature Set is transparent to your users. One # Access, Personal Call Queues, Skills Based Routing, Mobile Extension, and the rest just work. No learning curve required. </li></ul><ul><li>Altigen IP 710 is a VoIP phone, but it looks like a typical traditional phone with 15 soft keys and clearly marked hard keys were all familiar with like Transfer, Flash, Conference, Call Log, Speed Dial, Redial, etc. </li></ul><ul><li>Altiview/AltiAgent/AltiConsole/IPTalk Soft Clients and Soft Phone are intuitive and can be completely mastered in 15-20 minutes. </li></ul>
  11. 11. Business Continuity What happens when things break or the weather is formiddable? <ul><li>Mobile Extension allows users to register cellular or land line phones when they can’t make it into work due to weather or otherwise. </li></ul><ul><li>Secondary Sites with Caller ID or DNIS programming can move routing flawlessly to second site with Carrier Redirect provisioning. </li></ul><ul><li>Mobile Extension offers “business as usual” if LAN fails. </li></ul><ul><li>Relocation of phones allows for multiple sites to register with different servers in case of hardware/software issues at one location. Don’t have to send your staff home or on extended break. </li></ul><ul><li>Raid Array allows for quick repair of system if hard drive fails. </li></ul>
  12. 12. Let’s Summarize! <ul><li>Local/Remote Mobility – Always accessible via office, cellular, branch location, satellite it doesn’t matter. Eliminate delays in the business process! </li></ul><ul><li>Advanced Customer Service – Caller ID based routing for top clients, Personal Call Queues for key staff, Find Me/Follow Me to make sure your clients find you, and much more. </li></ul><ul><li>Unified Messaging – If you can’t answer the phone device your logged into, no problem! The email of you’re voicemail shows up immediately wherever you can check email (i.e. cellular, laptop, etc). It doesn’t matter what client you use either. </li></ul><ul><li>Zoomerang – make one call to voicemail and return all calls automatically (without looking up or writing down telephone numbers) from within system. Put hours back into your road warriors day. </li></ul><ul><li>Cellular Complexities Eliminated – Cellular numbers are no longer needed, you are an extension # at all times. No need to remember my cell #. </li></ul><ul><li>Cellular Spend Reduced – depending on cellular plan, make and take cell calls through system without affecting minutes. This may pay for the system fast!. </li></ul><ul><li>Call Detail Reporting – Keep track of users telecommunications patterns. Helps insure your methods are being met or gives opportunity to correct behavior. </li></ul><ul><li>Centralized Recording/Monitoring – Record on Demand or Automatic Recording allows you to manage, protect and maximize your company’s investments in people and resources. Supervisor can Coach, Listen, Take Over calls! </li></ul><ul><li>You Will Get More Done EVERYDAY!!! </li></ul>
  13. 13. Why Altigen? Count the Reasons! <ul><li>• 1. We are an Integrated, software based solution </li></ul><ul><li>• 2. We are built on a Microsoft platform (just like you are using) </li></ul><ul><li>• 3. We are following Microsoft’s UC Strategy . Integration today and in the future </li></ul><ul><li>• 4. AltiGen provides superior business continuity through distributed voice </li></ul><ul><li>processing, redundancy and mobility </li></ul><ul><li>• 5. We are the easiest product to manage with a real time view </li></ul><ul><li>• 6. We develop our own applications . Not a pile of bolt on 3rd party apps </li></ul><ul><li>• 7. Our Enterprise Capability provides ease of management with autonomy </li></ul><ul><li>• 8. AltiGen introduced Mobility in 1996. With smart phones‐ look out </li></ul><ul><li>• 9. We are a safe and proven choice. Partnership with Fiserv, thousands of </li></ul><ul><li>installations </li></ul><ul><li>• 10. We provide practical and affordable tools to help you run your company </li></ul><ul><li>better: ‐Call Recording ‐Call Center Features ‐Conference Bridge ‐Mobility </li></ul>
  14. 14. <ul><li>Call NOW!!! </li></ul><ul><li>Call Kirk Owens Today </li></ul><ul><li>(405) 535-0175 </li></ul><ul><li>(405) 728-9777 </li></ul><ul><li>(918) 382-9469 </li></ul>