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Exotel - Cloud telephony, Business phone system experts

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Exotel - Cloud telephony, Business phone system experts

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Exotel is India's leading cloud telephony company that works with both Enterprises & SMEs in India. We help companies manage their customer phone calls using features like IVR, call recording etc. Customers can even devise complex call-center like call flows with simple drag and drop actions. If you're thinking of using cloud telephony for your business, this is a good place for you to start because this presentation has a few unique case studies as well as few common scenarios that companies use Exotel for.

This presentation offers a brief glimpse into the kind of solutions that Exotel offers for clients. This includes large enterprises who need more of a call-center approach to managing their phone calls and SMEs who need a business phone system to gain more insights and have control over their phone calls.

Exotel is India's leading cloud telephony company that works with both Enterprises & SMEs in India. We help companies manage their customer phone calls using features like IVR, call recording etc. Customers can even devise complex call-center like call flows with simple drag and drop actions. If you're thinking of using cloud telephony for your business, this is a good place for you to start because this presentation has a few unique case studies as well as few common scenarios that companies use Exotel for.

This presentation offers a brief glimpse into the kind of solutions that Exotel offers for clients. This includes large enterprises who need more of a call-center approach to managing their phone calls and SMEs who need a business phone system to gain more insights and have control over their phone calls.

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Exotel - Cloud telephony, Business phone system experts

  1. 1. INTRODUCTION All rights reserved. Exotel Techcom Pvt. Ltd. © 2015 INDIA’S LEADING CLOUD TELEPHONY SERVICE All rights reserved. Exotel Techcom Pvt. Ltd. © 2015
  2. 2. INTRODUCTION All rights reserved. Exotel Techcom Pvt. Ltd. © 2015 About us Exotel is a 4 year old product company based out of Bangalore. We make Voice & SMS communication simpler for Indian SMEs. We are one of India’s leading cloud telephony companies. Exotel, our flagship product, helps companies manage their business phone calls and serve customers with improved efficiency The founding team has over a decade of experience in building telephony solutions for SMEs. We’re currently a 40 member team and are growing fast.
  3. 3. INTRODUCTION All rights reserved. Exotel Techcom Pvt. Ltd. © 2015All rights reserved. Exotel Techcom Pvt. Ltd. © 2015 Over a 1000 companies have used Exotel to power their business phone system
  4. 4. INTRODUCTION All rights reserved. Exotel Techcom Pvt. Ltd. © 2015 Some interesting numbers Over 18,000 companies registered with Exotel, with more than 45,000 users Exotel connects 6 lakh calls a day, almost 2 crore calls a month We today are present in 6 states with a plan to expand into 12 states by December 2015 Close to 1 crore SMSs go are sent through Exotel systems every month Exotel handles more than 4 crore API hits per month
  5. 5. INTRODUCTION All rights reserved. Exotel Techcom Pvt. Ltd. © 2015 Exotel is India’s leading cloud telephony company and these folks say so, too Nasscom Emerge - Top 10 Promising Startups in India Mashable picked as one of India’s 10 Tech startups to Watch out for Economic Times Picked as one of the 14 startups to watch out for in 2014
  6. 6. INTRODUCTION All rights reserved. Exotel Techcom Pvt. Ltd. © 2015 Exotel’s Vision Build world-class Business Phone Systems that power the Voice and SMS needs of companies irrespective of their size and help them perform with increased efficiency.
  7. 7. INTRODUCTION All rights reserved. Exotel Techcom Pvt. Ltd. © 2015 What makes Exotel different • Pioneer in India in creating cloud platform for voice & SMS • A deep domain knowledge in cloud telephony • Our Focus on design, usability and extensibility • Building for scale • Easy to use, well-documented APIs • Proven track record of setting up 600 call centers & telephony solutions across verticals
  8. 8. INTRODUCTION All rights reserved. Exotel Techcom Pvt. Ltd. © 2015 Our Offerings Enterprises • Customised Business Telephony Solutions to suit individual business needs • Features on-par with EPABX systems at decreased cost – no CAPEX for hardware • Better management with Analytics & Insights – Agent-wise productivity – Team productivity – Missed calls/Call backs SMEs • A fully functional Biz Phone System that can be set up in mins • Professional phone setup that was earlier very expensive • Increased control • Decreased cost • No need for an IT dept/Techie to manage Exotel is completely based on the cloud. Web access for everyone.
  9. 9. INTRODUCTION All rights reserved. Exotel Techcom Pvt. Ltd. © 2015 EXOTEL’S OFFERING FOR ENTERPRISES
  10. 10. INTRODUCTION All rights reserved. Exotel Techcom Pvt. Ltd. © 2015 Why should Enterprises pick Exotel over traditional systems The traditional setup comes with it own set of limitations • Do not have well-defined integration points – All CRM, ERP, Ticketing systems, Emailing systems have moved to the cloud. Integrations with closed telephony in the above cases is difficult • Not designed to work in the cloud era. Closed environments is what they’re designed to work for • Need fulltime IT teams to ensure smooth functioning making it expensive • Complex integrations take many months & become expensive • Results in chaos
  11. 11. INTRODUCTION All rights reserved. Exotel Techcom Pvt. Ltd. © 2015 Exotel, on the other hand, allows you to - have complete control over your phone sytem -gain insights from the working of your phone system
  12. 12. INTRODUCTION All rights reserved. Exotel Techcom Pvt. Ltd. © 2015 A FEW CUSTOMER SUCCESS STORIES
  13. 13. INTRODUCTION All rights reserved. Exotel Techcom Pvt. Ltd. © 2015 Example – 1: Distributed order taking system for Kaatizone Problem • Kaatizone has multiple outlets across Bangalore. • They wanted to have a single number for home delivery orders. • Based on the location of the caller, they wanted the order to be diverted to the nearest outlet. Exotel’s solution • There is a centralized number that customers of Kaatizone can call to place an order for home delivery. • First time callers are asked to enter their pincode and the call is diverted to the nearest outlet. • Next time the same customer calls, the system remembers their choice and diverts the call the nearest outlet automatically. • Detailed reports of orders on a per-outlet basis
  14. 14. INTRODUCTION All rights reserved. Exotel Techcom Pvt. Ltd. © 2015 Example – 2: Automated Loyalty management system for Godrej Problem • Godrej has a loyalty program and they wanted a way that customers could manage this over the phone • There are multiple languages involved and the system has to remember the user’s choices • They also need a lot of custom integrations and personalisations according to the customer calling Exotel’s solution • Exotel has a central number for all loyalty management schemes • When a customer calls up, Exotel offers multiple user language support on IVR and remembers their choice the next time they call. • When a customer calls up to redeem a coupon – Exotel fetches balance & expiry details of the customer’s coupons from their proprietary database – Exotel integrates with third party SMS gateway to push information to the customers – Exotel has a comprehensive TTS engine that works for complex names, details etc – Customised reports per month and per quarter
  15. 15. INTRODUCTION All rights reserved. Exotel Techcom Pvt. Ltd. © 2015 Example – 3: Amnesty India’s Campaign Management Problem • Amnesty wants to increase awareness amongst people for the various causes they support • It is easier for people to pledge their support via simple SMS or IVR • They also wanted to do IVR call blasts to people to educate them about the various campaigns Amnesty was undertaking • This is extremely essential as it directly impacts the funds they are able to collect. Exotel’s solution • Exotel was able to provide a robust infrastructure that allowed them to make over 5 lakh automated outbound calls & over 5 lakh SMS • Integration with Amnesty’s database • Customised reports at the end of each campaign that allows them to tweak their next campaign • We even supported local language SMS increasing their referral rate by 26%
  16. 16. INTRODUCTION All rights reserved. Exotel Techcom Pvt. Ltd. © 2015 Industries served by Exotel’s solutions  Education  Healthcare  NGOs  E-commerce  Agriculture and Fertilizers  Internet marketplaces  Automobile industry  FMCG  And a lot more
  17. 17. INTRODUCTION All rights reserved. Exotel Techcom Pvt. Ltd. © 2015 EXOTEL’S OFFERING FOR SMEs
  18. 18. INTRODUCTION All rights reserved. Exotel Techcom Pvt. Ltd. © 2015 Currently, SMEs are adopting the shift to the cloud in the case of ERP, CRM, Ticketing, Helpdesk software etc. Shifting the phone system to the cloud is just gaining mass popularity
  19. 19. INTRODUCTION All rights reserved. Exotel Techcom Pvt. Ltd. © 2015 There is much that SMEs can gain from cloud telephony for a fraction of the cost compared to the traditional systems.
  20. 20. INTRODUCTION All rights reserved. Exotel Techcom Pvt. Ltd. © 2015 Exotel’s offerings that comprehensively cover all of SMEs requirements • Professional IVR Greeting • Smart routing with an IVR menu - Press 1 for sales, 2 for support, etc • Multi Level IVR • Call Recording • Personalised Greeting • Programmable APIs • Unique web login for all users • Exotel Android App to make and receive calls • Daily Email reports • App Builder to build custom call flows • Conference bridge • Voicemail • Time-based Call Routing • SMS at the end of a call • Email/SMS alert for missed calls • TTS in Multiple languages • Custom on-hold music • Sticky Agent • Unlimited channel capacity • CRM integration • Caller based routing • SMS • Multiple language SMS
  21. 21. INTRODUCTION All rights reserved. Exotel Techcom Pvt. Ltd. © 2015 How Exotel works salesforce Target Execute Sales Only Exotel Customer Agents
  22. 22. INTRODUCTION All rights reserved. Exotel Techcom Pvt. Ltd. © 2015 Companies most commonly use Exotel for A SINGLE NUMBER FOR YOUR BUSINESS No more multiple phone numbers for business. Connect all your agents to the your main business number. No more managing multiple phone numbers. NEVER MISS A SINGLE CALL We will notify you via SMS and Email anytime you miss a call. You can also see this information on your dashboard. MONITOR CALL QUALITY USING RECORDINGS All calls are recorded and available for users to listen to at any time. Use these recordings for quality and training purposes REMINDERS VIA SMS Increase customer engagement and improve satisfaction by sending reminders via SMS.
  23. 23. INTRODUCTION All rights reserved. Exotel Techcom Pvt. Ltd. © 2015 Companies most commonly use Exotel for A SINGLE NUMBER FOR MULTIPLE BRANCHES If the business has multiple branches, Exotel helps them centralize appointments and schedules using a single number. TRACK MARKETING ROI Use Exotel to track your marketing ROI by tracking different media separately. AUTOMATICALLY CALL JUSTDIAL LEADS Integrate Exotel with JustDial to call your leads in 30 secs COLLECT CUSTOMER FEEDBACK Automatic Call/SMS after every call or visit to collect feedback
  24. 24. INTRODUCTION All rights reserved. Exotel Techcom Pvt. Ltd. © 2015 Companies most commonly use Exotel for IMPROVE CUSTOMER SERVICE Ensure that all customer complaints/service requests received via phone are tracked CUSTOM INTEGRATIONS Integrate phone system with CRM, ERP, Ticketing software etc to ensure smooth functioning of business OTHER SYSTEM INTEGRATIONS Integrations with systems like mobile app, custom software etc that they develop
  25. 25. INTRODUCTION All rights reserved. Exotel Techcom Pvt. Ltd. © 2015All rights reserved. Exotel Techcom Pvt. Ltd. © 2015 Over a 1000 companies have used Exotel to power their business phone system
  26. 26. INTRODUCTION All rights reserved. Exotel Techcom Pvt. Ltd. © 2015 EXOTEL FOR YOUR BUSINESS EXOTEL – RELIANCE PARTNERSHIP If you would like Exotel to power your business as well, please drop us a line to hello@exotel.in or call us on 08088-919888

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