Delivering the most Reliable and Affordable VoIP services as Softswitch, SIP Server, Mobile Dialers, IP PBX System, Call Centric Solution and many more VoIP Products

1. Sales Info & Inquiries
Email: sales@ikconinfotech.com
service@ikconinfotech.com
Skype: iKcon.sales
Direct Contact
Phone No.: +1(725) 333-1673 (USA)
+91-9355-343-777 (IND)
+44 (1473) 858753 (UK)

2. Introduction
“To redefine Customer Business Equity with
best-of-breed Transformation and Technology.
“Empower our customers to focus on Core Business
Competence throught innovative and competitive IT
and complete call centres solutions.
Company overview
iKcon Infotech has 7+ years of Expertise in VoIP Based Products, above 100 well
established IT companies rely on iKcon Infotech for their products and taking support
from us. iKcon Infotech is One Stop Shop for all kind of VoIP products. Your search for
Best VoIP Service Providers end here.
Our Company’s motto is to provide Best Customer Service and always look forward
for long term relation. We are devoted for giving complete VoIP solutions for Retail
and in addition Wholesale VoIP Software Solution. We are known for Best VoIP ser-
vices and our products like iKcon Class 5 Softswitch, VoIP Mobile Applications, Web
Development, IPPBX System, Wholesale VoIP Solutions, Calling Card System and Call
Centric Solution. Our Products have made a name in the telecom advertise with
staggering components at a reasonable cost.
We have revolutionized VoIP Service by elevating the quality and profitability of
administrations with our most recent iKcon Infotech VoIP products.
Our Complete VoIP package provides all that you need to begin your own VoIP
Business.
The 24/7 customer service guarantees that your business puts in negligible venture
with most extreme benefit returns. iKcon Infotech has confidence in client benefit
initially took after by quality business in blend with powerful and progressed VoIP
Software.
01

3. 2
iKcon Infotech was officially established in year 2014 however technically we are
offering VoIP services from past 7+ years. We have high level of expert team of
25 members. We Initially started with Softswitch for Retail and Wholesale and IP PBX
System, now iKcon Infotech proudly offering almost all kind of VoIP based products like
Mobile Dialers, Call Centric Solution, Unified Communication System and many more.
Our Instant Support and Most Affordable products will help you to start and grow your
business.
02

4. Softswitch
iKcon Softswitch
VoIP Billing
Call Center Solutions
Mobile Dialer
Complete VoIP Solutions
iKcon PBX System
Softphone IVR Solutions
Products
03

5. 0404
iKcon Complete
iKconCC is well known name in Call Center Industry, more than 100’s of live clients
with 1000’s of live users are experiencing the solution. Improve your call center
operations with a iKcon call center solution that covers all your outbound and
inbound call center needs.
We provide solutions according to our Customer needs. On-premise, Public Cloud,
Private cloud or Hybrid deployments. We got it covered. Experience on the fly
integrations with Agent toolbars & pre-built connectors for leading third-party CRM’s.
Provide easy and effective Self-service IVR options for basic customer queries saving
customer time and effort. Automate Chat interactions with intelligent personalized
Chatbot to serve FAQ’s and mundane queries.
Automatic Call Distribution (ACD)
Intelligently automate inbound call distribution to route
customer support queries to the best-suited agent ac-
cording to type of information required, agent availability
and agent skill-set.
Skill-based Routing
Connect each customer to the best suited agent available
for interaction. Enhanced skill based
routing with the provision of a smart scheduler helps inbound
call centers to identify longest idle agents with higher accu-
racy.

6. •Why Choose Us
Interactive Voice Response (IVR)
Integrate your IVR with your crm to enable self-service for the
customers and in case of further
assistance, make sure right customer reaches the right agent
at the right time.
Omnichannel Support
Do not lose out on any opportunity to interact with the
customers via multiple channel as per their convenience.
Inbound call centers providing omnichannel support are better
equipped to resolve customer queries dynamically.
Virtual Queuing/ VQ Pass
Reduce call abandonment rate by giving customers the
option of ‘Passing’ the queue and connecting directly to the
agent after getting notified about the expected wait time or
requesting a callback at a convenient time.
Unified Agent Desktop
Arm your agents with a single view of all interaction channels,
customer data, previous interactions and knowledge base.
Customer 360 Degree
Map your customer journey across channels, arm your agents
with a single view of conversation with customers and
improve customer support.
05

7. •Why Choose Us
• IVR
• Auto Dialer
• Blended Campiagns
• Call Monitoring
• Click To Call
• Unified Agent Workbench
• Self Monitoring
• Voice Logger
• Call Whispering
• Call Barge
• Call Block
• Call Broadcast
• Call Center
• Call Detail Records
• Call Flows (Day Night Mode)
• Call Forward
• Call Monitoring
• Call Recordings
• Call Routing
• Call Waiting
• Caller ID
• Conference
• Contacts
• Dialplan Manager
• Do Not Disturb (DND)
• Gateways
• Routing
• IVR Menus
• Inbound & Outbound Call
• IVR Menus
Social Conversations
Use social media tools to convert your customers into
promoters. Integrate Facebook, Twitter, WhatsApp, WeChat,
Viber, and Line, be where your customer is.
Knowledge Base
Reduce agent on-boarding time and make sure your agents
have up-to date information to answer customer support
queries.
• Routing
• Music On Hold
• Parking
• Recordings
06

8. iKcon Softswitch,
iKcon Softswitch
iKcon Infotech, is resolved to give top of the line arrangements focusing on specific
business regions like ‘Class 5 Softswitch‘. A Softswitch can deal with media server limit
for organization revelations, internal data exchanges, gathering or multi-way brings
and voice over web convention calls. iKcon Softswitch is not limited to a particular
class in any capacity. Accordingly, it helps us to give modified courses of action
according to individual business necessities, It also includes real-time billing and has
a flexible rate management system for Customer and Vendor rates, Ikcon Softswitch
also provides Security against the threats like Ddos attacks, MySQL Injection, etc. It is
a complete switch a client needs.
Mobile Dialer
iKcon Mobile Dialer is a SIP Softphone which permits VoIP service providers offer all
the progressed VoIP calling components to their clients for making long distance
VoIP calls from cell phones. Good with all standard SIP Softswitch, this portable dialer
woks in Android, IOS, Windows and Symbian stages while supporting sound and
video call with Instant Messaging (IM).
Being a VoIP Service Provider, you can run this Softphone under your own image
name furthermore completely modify as indicated by your assorted business needs.
07
Complete White Label
Get your own branded dialer with your company’s logo and
branding
HD Voice Quality
iKcon Dialers assures you for best Voice Quality

9. •Why Choose Us
08
Supports all Systems
Compatible with all Softswitch and IP PBXs
High Quality Codec
Supports all kind of codecs as per your need
Fully Customizable
Can be customized as per your business requirements
Secure Connection
Peace of Mind with Secure connectivity
Easy User Interface
Easy and Customizable UI provides ease to your clients.

10. iKcon
IP PBX is a progressive system that has figured out how to reclassify the whole com-
munication process. Presently individuals require not rely on upon landline phone
associations nor need to invest hours on disliking the signals of cell phone. This is one
extraordinary system that permits the clients to express what he needs to the individ-
ual on the other end of the system at very minimal effort.
Auto Attendant
Auto Attendant permits somebody to dial into a primary
number then dial a component code or an extension.
Call Back
Call back to is an essential service for saving money on
global calls and lessening organization telephone costs.
09
Call Transfer
Call transfer is utilized to move a bring in advance to
some other destination

11. •Why Choose Us
10
Ring Groups
Create Multiple Ring Groups as per your needs.
Call Waiting
Alarms the user of an incomming call while taking an
interest in another call, and permits the client to switch
forward and backward.
Multi-tenant
Has multitenancy module to manage multiple client’s
companies.
SMS
Can Receive and Send SMS through your SMS Carrier.
Fax
Supports FAX / FAX to Email.

12. 11

13. 12
•iKcon Industry Experience

14. 09
CONTACT US
USA Office: PO BOX 550844, Houston, TX. 77255
India office: UGF-12A, Shakti Khand-2, Omaxe Plaza,
Indrapuram, GZB, Gaziabad, Uttar Pradesh 201014
Sales Info & Inquiries
Email: sales@ikconinfotech.com
service@ikconinfotech.com
Skype: iKcon.sales
Direct Contact
Phone No.: +1(725) 333-1673 (USA)
+91-9355-343-777 (IND)
+44 (1473) 858753 (UK)
13