1. Austin Ezell
408 Woodland Ct. NE
Birmingham, AL 35215
205.999.3286 | maezell@hotmail.com
Education:
Bachelor of Science in Communications, Interpersonaland Public.
Toccoa Falls College, 2010
Toccoa Falls, GA
High School Diploma
Parkway Christian Academy, 2005
Birmingham, AL
Work Experience:
Store Manager
Batteries Plus Bulbs – Full-time
Homewood, AL
July 2014 – Present
Managed store by coaching employees, driving sales, and placing replenishment orders. Used
computer regularly for various orders, customer service, and the store’s point-of-sale system.
Also regularly performed and taught device repair for various cell phones (predominantly
Samsung and iPhones).
Owner: Steve Prewitt – 205.655.0002
Work-at-Home Customer Support
Krystal Communication Services, Inc./ Arise – Part-time/Seasonal
Birmingham, AL
January 2014 – May 2014
Handled inbound calls to resolve customer issues as an, at home, independent contractor for
Sprint. Answered questions concerning phone tech support via troubleshooting, billing, giving
advice on what price plan would best fit the customer needs by asking quantitative questions.
Required to be familiar with Secure Desktop via flashdrive, and Windows 7 operating system.
Customer Relations and Support
JS Printing, Inc. – Full-time
Birmingham, AL
September 2011 – October 2012 and April 2013 – January 2014
Front desk management in addition to tech support via phone including software such as
Adobe Creative Suite, Windows and Mac operations, and submission to our website, and
occasional graphic design. Took care of order entry and acted as liaison between customer
and employer.
Supervisor: Richard Mitchell – 205.853.1368 x106

2. Marketing Manager
Premier Promotions – Temporary
Hoover, AL
January 2013 – April 2013
Manage different roadshow events by ensuring employees followed dress code, understood all
product knowledge and provided excellent direct marketing services for clients. Involved
customer service, traveling from location to location, managing inventory and maintaining
relationships with managers of the locations we sold client’s product.
Supervisor: Kristen Pike – 813.650.3669
Game Adviser
GameStop – Seasonal
Leeds, AL
October 2012 – December 2012
Provided excellent customer service and assist customers in making educated decisions
based on what genre of game they prefer and what gaming platforms they use. Operated
the cash register and check inventory. Promptly answer phone and deliver excellent
support to those experiencing issues with a game purchase or have questions concerning
store operations (business hours, games in stock, etc.)
Supervisor: Aaron Schroeder – 205.699.0746
Customer Service Specialist
Office Depot – Part-time
Birmingham, AL
May 2011 – November 2011
Worked in freight from truck onto shelves or into top stock, provide excellent customer
service and assistance both in person and over phone, act as cashier as needed, check
inventory. I also provided tech support for customers who had questions concerning
software and operating systems (Windows XP, 7, and Mac).
Skills
Point of Sale/Cash Register
Customer Service
Phone Etiquette
Stocking
Computer Literacy
Flexible/Adjustable
Familiar with Windows 7, 8, 10 and Mac OS
Able to handle high stress atmospheres
Microsoft Office
Adobe Creative Cloud:
InDesign
Illustrator
Photoshop