1. VINEETH K NEDIYATH
Mob: 9552003005
Email: VINEETHNED@GMAIL.COM
CAREER OBJECTIVE
Succeed in the dynamic environment of corporate workgovernance by upholding the values that drive
me as an individual, learn and acquire knowledge that can be applied to personal and professional life
and collaborate to achievewhat would otherwise be insurmountable.
CAREER SUMMARY
 Over3000 Hrs of Process Delivery for BFSI domain (Credit card operations, KYC, AML, Sales,
systems etc.)and Retail domain (SAP,order management)
 Over4000 Hrs of delivery on Voice and Accent, soft skills and culture
 Over1000 Hrs of delivery on Behavioral Skills training for associates and Mid-level
Management
 End to End training management and Organizational Development for Retail vertical
 Assessment operations and people management
 Content development and management forsoft skills, behavioral skills, assessment
KEY STRENGTHS
 Delivery of product, process, communication and behavioral training to new hires and mid
level management
 Operations management and solution provider forefficient operational delivery
 Content creation and management
 Organizational Development
 Assessment
EDUCATIONAL QUALIFICATIONS
2015-2016; PURSUING PGDBA, WELINGKAR INSTITUTE
SPECIALIZATION:HRM
2014 – 2015: ADVANCED DIPLOMA IN BUSINESS ADMINISTRATION, WELINGKAR INSTITUTE
COURSE MODULES: PRINCIPLES OF MANAGEMENT, FINANCIAL ACCOUNTING, BUSINESS COMMUNICATION,
MARKETING MANAGEMENT, MANAGERIAL ECONOMICS, I.T FOR MANAGEMENT, STRATEGIC MANAGEMENT,
HUMAN RESOURCE MANAGEMENT, COST ACCOUNTING, ORGANIZATIONAL BEHAVIOR, INTEGRATIVE MANAGER
2001: BSC IN PHYSICS, UNIVERSITY OF MUMBAI
OTHER INTERESTS
Media, Music and Arts
Live performance
Reading, especially classics
Creative Representation
Activity Based Learning Approach

2. WORK- EXPERIENCE:
03/2016 – 08/2016:FirstsourceSolutions Limited,Mumbai,India
Designation:Manager,CorporateTraining
 Responsible forProductTraining management of a large U.S media and telecom corporation
 Responsible toensure that TNI is gathered forcontinuous learning programs to be
implemented and to meet business objectives
 TTT, Trainer observation and grooming a team of trainers
 Ensure throughput targets are met and call out concerns to operations
 Engage withnew hires in induction and batches
 Create weekly training calendar by collaborating withoperations and workforcemanagement
team to ensure business continuity
 Responsible fortraining engagement programs to curb attrition and improve learning
 Interact with clients to understand training requirements and share feedback to improve
effectiveness
 Upkeep of Training room and tracking inventory of products
 Maintain Training MIS and report training performance to stake holders
 Liaise with external vendors forbranding elements as per client requirement
 Streamline processes related to critical tasks like Id creation and deletion.
01/2003 – 03/2016:Wipro Limited,Mumbai &Pune, India
Designation:DeputyManager,RCGM-Training Manager&TalentAssessmentCenter Manager
Period:06/2012-03/2016
Retail ConsumerGovernmentManufacturingvertical-TrainingManager
 Manage End to End Training for a global Retail brand and deliver customized training for the
US, UK and AMA regions.
 Tracktraining effectivenessand initiate action toimprove effectiveness
 Training governance in Transition phase of tworetail processes
 Responsible tocreate RFPs forthe Retail Consumer Government Manufacturing Business Unit
 TNI/TNA to understand knowledge gaps and implement interventions that help employees
acquire knowledge and skills
 Liaise with the Design and Development team for customized content as per TNI for
operations interventions and leadership training
 Mobilize key resources across geographies to deliver specialized training
 Liaise with operations team to understand key training requirements and execute succession
planning
 Managed Quality initiatives at the corporate level for the Business Unit
 TTT, Trainer observation and grooming a team of trainers
 Execute SME networkglobally as per clients strategy for Global Business Services
 Conduct behavioral training and Senior Leadership Training aligned with the
operational/organizational objectives
o Team Leader Readiness Program (TLRP)
o The 7 habits of highly effectivepeople
o ConflictManagement
o Creating Problem Solving
o Stress Management
o EffectiveCommunicationskills
o Presentation skills
o Coaching and Feedback

3.  Transitioned process from UK and was responsible for Knowledge Acquisition and Knowledge
Transfer
TalentAssessmentCenter-OperationsManager
 Manage operations for Wipro’s Talent Assessment Centre for hiring and training assessments
across India
 Schedule assessments as per skill requirement
 Streamline operations and create process improvement plans
 Liaise with the quality team to maintain assessment accuracy and reduce disputes
 Liaise with the automation spoc to design assessment tools and reports
 Liaise with recruitment team and training team to deploy customized assessments and ensure
efficientoperations
 Create and manage assessment content using Knowledge management portals
 Responsible for base lining activities and improving assessment efficacy on the basis of
assessment reports
 People management; a team of 20 to 29 evaluators and trainers.
Designation:AssistantManager,TalentAssessmentCenter
Period: 06/2008-06/2012
 Manage operations for the Talent Assessment Center and coordinate with Recruiters and
trainers for day to day operations
 People management; a team of 20 evaluators
 Streamline operations to improve efficiency by utilizing evaluators effectively
 Define processes to relay information to recruiters and training
 Liaise with technology to deploy logistics critical to operations
 Responsible totransition across locations withoutimpact on business
 Deviceassessment models to improve hiring ratio
 Monitor assessments as part of quality process and share feedback to improve assessment
accuracy
 Preventescalations and address complaints regarding assessment accuracy.
 Liaise with automation spoc to create assessment tools
Designation:SeniorExecutive,Trainer
Period:06/2006-06/2008
 Responsible forProductTraining delivery fora large US credit card service provider
 Voice and accent training, soft skills training and performance coaching to improve
communication skills of new hires
 Ensure optimum throughput and feedbackscores on facilitationskills
 Intra departmental coordination to manage business requirements
 Conduct Versant training to improve trainees skills to clear the Versant assessment
 Conduct cross trainer assessments to ensure fairness in assessment
 Conduct performance coaching to improve bottom quartile performance in training
Designation:Associate,Customer CareAssociate
Period:01/2003-05/2006
 Customer service representative for credit card operations
 L2 Quality Assurance associate involved in transactional monitoring, feedback and coaching,
mentoring, conducting process update sessions and compliance sessions
 Product/process training fornew hires

4. PROJECTS:
03/2003 – 03/2016:Wipro Limited
 Talent Assessment Center-Was part of the project to create an assessment center which
catered to the requirements of Wipro BPS. Involved in activities to benchmark against existing
methodologies, run test on samples, create and design the assessment, create quality and
compliance measures and create processes for efficientoperations
 Authored a White paper on Philippines voice which resulted in changing the parameters of
assessment for improvement in hiring.
 Created Reading Comprehension test to improve hiring standards for non-voiceprojects.
 Created the Versant repository of calls by sourcing and negotiating for recording solutions.
Tracked performance forincreasing yield percentage.
 Involvedin AHT reduction project as a data organizer
OTHER SKILLS:
 Proficientin the use of MS Office,Survey tools and Graphic representation
 Fluent in English, Hindi and Malayalam