1. PRINCI SHUKLA
4/101 Sagavi Society, Sector-55, GH-85, Gurgaon – 122003
+91-9650106049;  princidixit@gmail.com Skype - princi1511@outlook.com
OBJECTIVE
To take a challenging role in areas related to Operations/Customer Service/ Marketing /Administration /Project
Co-ordination/ Vendor Management support in identifying and delivering efficient and effective solutions that
would help the organization to achieve their best in Project Delivery, Service Delivery and Solutions Engagement.
WORK EXPERIENCE
Walmart Global Technology Services Ltd, GBS Gurgaon (April 2014 to Present)
Senior Analyst – Customer Services (January 2016 to present)
 Responsible for Transitioning Front end requests processing to India 100%
 Playing strategic role in analyzing all requests that come through the front door, completing data entry for
the same and allocate them to appropriate teams for completion, hence playing important role in being the
primary contact between customers and all the various teams at VMO providing different services
 Team player with an ability to effectively interact with all levels of staff and management.
 Responsible for team's compliance in operating day to day job functions as per the process
 Publishing Quality dashboard and doing quality audits
 Client Relationship Management by being the single point of contact for managing Customer
Services from India
 Working with the team( US and Mexico) and coordinating team members to provide excellent support to
the Business partner
 Organizing and Handling overseas conference call and providing support.
 Working directly with other process lines( Sourcing, procurement, Governance and Legal) to meet client
needs
 Coaching business partner/ Vendor for any new process changed /launched
 Ensuring appropriate documentation in place for specific support requirements
Senior Analyst – Contractor On/off boarding (Access Management) (April 2014 to December 2015)
 Managing End to End request life cycle from creation to completion of the request using various tools such
as BSM Remedy, Security CRM, in-house tool (Procure it), and IDM for the Contractor working on Walmart
project.
 Conducting key client facing meetings. Delegating tasks and responsibilities to appropriate personnel.
 Organizing appropriate training for team members. Holding weekly and monthly staff meetings
 Managing and monitoring results of team to ensure internal and external SLA's are met
 Conducting ongoing internal team meetings to set priorities and timely resolve outstanding issues.
 Conducting quality audits within the team and Maintaining Quality tracker for the service line for
publishing quality dashboard and presenting the health of service area to the leadership team.

2.  Identifying the tool issues and working towards eliminating the root cause
 Developing/ Maintaining detailed process and guidance document for the benefit of training the newly
appointed, leverage agile principles to improve processes
 Interactions and relationship building with the support teams by scheduling sync up calls on regular basis
 Coaching customer for any new process launched and Ensuring appropriate documentation in place for
specific support requirements
 Working with various teams on providing access to tools such as IDM (Identity Manager), Virtual Desktop
Interface (VDI), RSA Token, BMC Remedy, Clarity, SAP Contract Management, SAP financial, Ariba.
 Facilitating and coordinating the work of multiple teams engaged in the establishment and implementation of
new projects for the process and Maintaining all record keeping on a customized spreadsheet
Bharti Walmart, Gurgaon (April 2013 to Feb 2014)
Executive Assistant to CFO, CBDO, Senior VP- Retail & RE Finance and Senior VP-Finance Controller
 Responsible for attending business calls & prioritizing the same by managing mails, attending the visitors and
streamlining/ filter all of the above Planning & organizing domestic and international business tours and
arranging Visa, tickets, transportation and accommodation.
 Preparing and submitting business travel expenses &insuring timely reimbursements as per the company policy.
 Coordinating with various internal/external departments to ensure smooth execution of routine business
operations, proper communication and reporting practices, maintaining accurate up to date and confidential
files.
 Providing comprehensive support to the CFO and SVPs by maintaining and conducting calendar
management, meeting coordination, travel arrangements. Scheduling internal and external staff/team meeting,
mail processing, correspondence and client interface.
 Organizing various appointments, conference call and meeting including preparation of the supporting material
and accordingly making arrangements for the same.
 Maintaining and updating calendar on regular basis and planning the activities in advance.
 Seamless execution of above responsibilities resulting in departmental performance and overall organizational
growth.
Shalom Presidency School, Gurgaon
Office Manager (Oct 2012 – April 2013)
 Assisted the Strategic Head of the School with her meetings, schedules and preparation of the same.
 Compilation of Minutes of the Meetings and preparing EOD reports.
 Handling recruitment & taking care of joining formalities.
 Independently handled the front desk along with the parent interaction.
 Coordinated with all vendors for managing the advertisement and publicity for the upcoming school
 Single handedly administered routine activities and co-ordination between the internal/external departments.
Pie Education Ltd, Gurgaon
Centre Head (Dec 2008- June12)
 Interaction and relationship development with the Seniors, visitors & parents of the branch
 Additional management – counseling for the new students & handling admission procedure.
 Preparing various MIS reports related to Branch & Attendance record of employees.
 Handling recruitment & taking care of joining formalities.
 Responsible for all operational and admin-related activitiesin this center.

3. HDFC Standard Life Insurance, New Delhi
Business Development Manager (Dec 2006 – May 2008)
Joined as a Sales Development Manager and successfully attained the promotion to the post of Business
Development Manager in a short span of time for consistent performance & hard work rendered.
 Administered & executed interviews and selection for recruitment of 18 sale advisors for life insurance
sales.
 Trained a team of 18 for selling life insurance, after sale services, following IID guidelines, time to time
update for IRDA and weekly senior management meetings.
 Conducted weekly employee growth and motivational activities for the sales advisors, as a part of our
curriculum.
 Monitored after sales service – client grievances, fund switching, research on competitive funds, customer
queries and client base expansion through customer leads.
IDBI BANK, Kanpur
Assistant Relationship Manager (Aug 2004 – Dec 2006)
 Handled general administration of the branch and accountable for monitoring the overall branch
operations, motivating sales team for revenue generation & managing profit Centre operations.
 Single handedly responsible for leading sales for Birla life insurance to customers.
 Accountable for developing DD pay order transfers, handling TCS and NTC IPOs.
 Ensured procurement of investments through mutual funds and insurance.
ACHIEVEMENTS /AWARDS
 Recipient of “Best Debutant Award”, “Award for the Excellent Performance in the month of May & 1.5
Corers Business” corporate office , HDFC SlIC,2007
 Attained “Prestigious G.M Club Contest”, organized by the company, where Pan India only 40 Managers
won. corporate office , HDFC SlIC,2007
 Became the member of Club Mega Million- corporate office , HDFC SlIC,2007
 Received the certificate for spectacular performance for Mission Do Kadam corporate office,HDFC SlIC,2007
 Received the Certificate of Appreciation for being the EPI Rising Star, corporate office , HDFC SlIC 2007
 Established credibility in monitoring & supervising a team from various segments including Finance, Marketing,
and Social Organizations, corporate office , HDFC SlIC, 2007
 Won the best dancer in dance competition –Annual Function ,corporate office , HDFC SlIC,2007
 Won the best dressed in Ethnic Competition-Diwali, (Home Office) Bharti Wal Mart,2013
 Winner of Power lifting in Formula Fun Activity (Home Office) Bharti- Wal-Mart, 2013.
 Received Spot awards Wal-Mart, 2015
 Received appreciation certificate for my Public relation between India and Wal-Mart, 2015
Received various certification in the year 2014-15 for the contribution in CSR activity- Like back to school
drive , Eye checkup for under privilege kids, Teaching on basic hygiene, Fund collection for earthquake victim ,
plantation drive, cleaning drive etc, Wal-Mart
 Active member of Women's Resource Council , Wal – Mart
 Second runner up for the Formula Fun Activity Wal-Mart, 2015
 Attended CPR, AED and Basic First Aid Training from American Safety & Health Institute, 2015
 Fresh &Fit season 2 winner across War-Mart GTS
 Project Management training completion certificate- 2015

4.  Quality concept workshop completion certificate- 2015
 International English training completions certificate- 2015
 Presentation skill training completions certificate- 2015
 Project Management training completion certificate- 2015
 Attended Agile workshop -2015
 Attended Six Sigma workshop-2015