1. Ashish Mishra
Contact Information:
Address:
1/67,Virat Khand Gomti Nagar
,Lucknow ,U.P
Mobile: 9125111112
Father’s Name:
Umesh Mishra
Permanent Address:
1/67, Virat Khand Gomti
Nagar , Lucknow
E-Mail:
ashishmishr86@gmail.com
Personal Data:
Date of Birth: 03-04-1985
Sex: Male
Nationality: Indian
Marital Status: Married
Languages Known:
English & Hindi
Interests
Playing Cricket, Listening
Music, Surfing Net.
OBJECTIVE
To contribute to the growth & efficiency of industry through hard work, honesty &
determination and to learn and generate new business ideas which would bring profit
to the organization and provide me opportunities to sharpen my skills.
Professional Qualification
M.B.A from Galgotias Institute of Management & technology Greater Noida
(2007-09) affiliated with Uttar Pradesh technical university.
Area of Specialization- Marketing & Finance
Working With
Company : ICICI BANK LTD
Designation :- Officer(Operations)
Date of Joining : -1 November 2010 to Till date
Job Assignment :-
A competent Banking professional with 4.7 years of experience in Banking
Operations.
Experience in managing Banking operations encompassing customer servicing.
Played a key role in implementation of bank’s quality initiatives “Five-S”
standardization Of process documents and imparting training on Banking
Operations, Account opening and KYC Issue.
Specialties- Customer service within TAT, Scrutinizing , Banking Operations
Scrutinizer: Saving Account opening
ICICI Bank Ltd
1Oct 2011 to Till date
• Scrutiny of Privilege and Wealth Account opening form and monitoring whole
processing of Privilege and Wealth accounts.
• Audit Revert and compliances for saving accounts.
• KYC Compliance verification of documents and account opening forms (AOF)
• Query handling and providing clarification on KYC policies to the branches.
• Rejection handling and imparting with follow up to branch reps in minimizing the
avoidable rejections.
• MIS handling of each and every operation in Privilege and Wealth accounts
opening.
• Trying to increase efficiency in process operations and optimize my contributions
in Project Zero Error.
Executive :RRC (Regional Response centre )
ICICI Bank Ltd
1May 2011 to 1oct 2011 (6 months)
• Responsible in handling customer queries through mail and service request
• Seeking earliest possible solutions and helping the respective unit to understand
The request and complaints received from customer to provide a valuable and
timely solutions .
• Responsible for execution of service request with in stipulated TAT.
• Co-Ordinations with corporate office and central process team for timely
resolutions to customer /Branch
CURRICULUM VITAE

2. • Co- ordination with branches for providing proper resolutions of the query raised
by customer.

3. Executive: Banking Vertical
ICICI Bank Ltd
1 November 2010 to 1May 2011 (5 months)
• Banking of PDC's at the arranged Bank.
• Doing Reconciliation on a month to month basis
• Presentation of all local & OCC PDC's.
• Tracker maintained to monitor the banking progress of each Cheque.
Worked Experience
Company : Unitech wireless Ltd (Uninor)
Designation :- (CRE- Customer Relationship Executive)
On the rolls of Adecco Flexione
Workforce Solution Limited
Date of Joining : - 25 October 2009 to 2 November 2010
Job Assignment
• Providing 100% first contact resolution to each and every visitor in
• Showroom.
• Billing & Collection handling at the showroom.
• MIS handling of each and every operation in Showrooms.
• Walk-in sales of prepaid connection.
• Achieve the given targets with the set measures of Sales.
• Handling Retail operations of company store and franchisee in zone .
• proactively use retail provided propositions & initiatives in order to
grow Unitech’s market share.
Summer Internship Experience
Company :- IDEA CELLULAR LTD
Designation :- Summer Trainee (lucknow)
Date of Joining :- 1th
June 2008 to 05 August 2008
Profile :- Make a report to find out basic Problem
Of Channel of Distribution &pending claims
of Retailers
Key Projects
• A market survey of seeking the demand of “Mobile Number Portability
Scheme” given by HCL Technologies.
Computer Proficiency
• Operating system- Windows XP/ vista /7
• MS-Office Package.
• Conversant to Internet
• C,C++
• Visual Basic
• Seibel CRM

4. Academic Record
Post Graduation: M.B.A from Uttar Pradesh technical university in 2009.
Graduation: Degree in B.Sc Computer Science from Lucknow university
In 2007.
Intermediate: 10+2 from Dromand inter College Pilibhit in 2002.
High School : High school from C.L.V.P.S.V.M Pilibhit.
References
Raj pandey Shraddha Saxena
Channel Manager Account Openning Team Leader
Unitech wireless Ltd ICICI BANK Ltd
Lucknow Lucknow
Mobile no:9125112381 Mobile no: 8953990849
Declaration
I confirm that the information provided by me is true to the best of my
knowledge and belief.
Place : _____________________
Date :
Signature