1. THEBAN RAJ A/L T.BALA
7-0-3 Apartment Medan Intan Taman Setapak Jalan Gombak 57000, Kuala Lumpur
| 016-2572258 | raj_ballack@hotmail.com |
Personal Data
l SPM (SMK La Salle Sentul)
l Diploma in Environmental Health (Mahsa University College) CGPA 2.55 / 4
Working experience 5 years
Previous Customer Service Representative BMW Credit (Malaysia) Sdn Bhd
Nationality Malaysia
Religion Hindu
Language Abilities
Language Spoken Written
English (Primary) 9 8
Bahasa Malaysia 8 8
Tamil 6 0
Proficiency 0 – Poor 10 – Excellent
Skills and Software/System Literacy
Software’s
Microsoft Word/Excel/PowerPoint 8
Adobe Illustrator/ 6
Photoshop 5
Adobe In-Design 6
Proficiency 0 – Poor 10 – Excellent
Contact Details
Contact no 016-2572258
Other contact (Mom) 011-26358456
Email add raj_ballack@hotmail.com
Professional Qualifications
Accounts Receivable Specialist
IBM Malaysia Sdn Bhd | Kuala Lumpur, Malaysia
(12 Oct 2015 – 6th
May 2016) Referrals To be given upon requests
IndustryBanking / Financial Services

2. SpecializationFinance - General/Cost Accounting
RoleBasic Accounting/Bookkeeping/Accounts Executive
Position LevelJunior Executive
Monthly SalaryMYR 2,500
Manage clients who is with IBM's leasing contract for computer hardware's and software's. Collection of monthly
payment for corporate client, administrative task (payment allocation, bank statements, remittance collections)
Process refunds, plotting reconciliation reports for accounts in need of careful monitoring, inbound and outbound
calls.
Customer Care Executive
(2nd
August 2013 – 29th
September 2014) Referral Ms.Joanne Chan (Team Leader) 012-9239477
BMW Credit Sdn Bhd | Kuala Lumpur, Malaysia
Industry: Banking / Financial Servicesf
Specialization: Customer Service
Role: Call Centre Executive
Position Level: Junior Executive
Starting salary : MYR 2,000
Monthly Salary: MYR 2,400
Reason for leaving : Wish to pursue in another progressive opportunity, a job with a higher salary
Inbound calls pertaining general inquiries and complaints on the product (BMW / Motoradd). Handling after sales
complaints, email escalation to the relevant authorized dealership and departments. Performing outbound calls
for detail amendment, surveys for sales and after sales. Plotting scores and analyzing ways to improve on
survey calls. Managing data and administrative schedules for event, understanding how to organize candidates
who would like to participate in an event or classes organized by BMW Malaysia. Creating finalized reports,
formal email templates and confirmation slips for an event.
Customer Service Representative
(December 2012 – June 2013) Referral Jerome Anton De Porres (Manager) 016-2704840
Scicom (MSC) Berhad | Kuala Lumpur, Malaysia
Industry: Call Center / IT-Enabled Services / BPO
Specialization: Customer Service
Role: Call Centre Executive
Position Level: Junior Executive
Monthly Salary: MYR 1,800
Singtel project. customer who has signed up for singtel service, managing general inquiries and changes to be
made for services such as broadband, home line and television broadcasting.
Telemarketer

3. (August 2009 – December 2009)
AIG Global Services (Malaysia) Sdn Bhd | Kuala Lumpur, Malaysia
Industry: Insurance
Specialization: Sales - Financial Services (Insurance, Unit Trust, etc)
Role: Sales Agent (Other financial services)
Position Level: Fresh / Entry Level
Monthly Salary: MYR 1,500
Personal accident insurance consultation and selling. Database is retrieved carefully through AIG Insurance.
Global Support Representative
(January 2008 – July 2008)
HSBC Data Processing Center | Selangor, Malaysia
Industry: Call Center / IT-Enabled Services / BPO
Specialization: Customer Service
Role: Call Centre Executive
Position Level: Junior Executive
Monthly Salary: MYR 1,800
Provide information to customer inquiring on their credit card. Perform cross-selling. Canadian based. Training
provided for 3 months inclusive of language training before answering calls.
Additional Information
Expected Salary
MYR 3000 (negotiable)
Preferred Work Location
Kuala Lumpur
BMW Credit Sdn Bhd (BMW Group Malaysia) Position: Junior Executive (1 year experience)
Taking inbound calls pertaining general inquiries and complaints on the product. Handling after sales
complaints, email escalation to the relevant authorized dealership and departments.
Performing outbound calls for detail amendment, surveys for sales and after sales. Plotting scores and
analyzing ways to improve on survey calls.
Managing data and administrative schedules for event, understanding how to organize candidates who would
like to participate in an event or classes organized by BMW Malaysia. Creating finalized reports, formal email
templates and confirmation slips for an event.
HSBC Data Processing Center January (2008- July 2008) Position : Global Support Executive (7 months
experience)

4. Completed the 3 months training and proceeded into a service plus queue team. Service plus team for the HBIO
U.S. Credit Card Services and made sales based on car refinancing and mortgage. Besides car loan, were also
responsible in making insurance sales (Term Life Insurance).
Cross selling to customers who calls in for credit card inquiries. Performed market research surveys among
client base to seek feedback on sales techniques, follow-up methods and quality of after sales service.
Improving customer service based on client feedback through the development of new policies and procedures.
Successfully handled all public relations issues.
Provided support to the sales team, ensuring all sales service and objective are met Responsible for customer
service in the digital equipment division, duties included answering customer queries, problem solving and
providing detailed information on new products.
Worked with new customers in the development of new accounts and the implementation of new systems
Assisted in the development of new policies and procedures. Assisted in the training of new customer service
representatives and associates. Performed market research surveys on customer needs and requirements.
Prepared weekly sales reports for the sales team and sales management.
Has the certificate and graduation of the HBIO Card Services Training: Completed 3 days induction training in
HSBC Data Processing Center 2 weeks language training for an improved British and U.S. English for specified
customers 2 months of customer service training in HSBC data processing center 1 month of Process Training
for the U.S. Credit Card services department Training team for 1 month before becoming a representative.