Cv

1. Malik Mohammad Azhar
Telephone: 0092 336- 66 66189 Email: azhar.malik89@gmail.com
I am highly confident, motivated, proactive and focused individual with all the necessary skills
to succeed in any environment. I am a dedicated, ambitious & professional man who has
potential to work in different positions effectively and efficiently. Utilizing my skills and
experience with multinational companies in administration, customer service and sales roles, I
am flexible regarding the industry I work in as I believe I am adaptable and have transferable
skills.
Professional Experience
Admin Assistant (Admin & Accounts)
Federal Bureau of Statistics (Ministry of Finance and Economic Affairs
Islamabad, Government of Pakistan)
February, 2012 – July, 2015
 Reporting Director Industries and assisting him in administration work
 Check source data in order to verify its completeness and accuracy
 Verify data as prior to computer entry
 Compile reports , compute and analyze data using statistical formulas, computer or
calculator
 Enter data into system for use in analysis and reports
 File data and relatedinformation, and maintain andupdate databases
 Send out updated data to Ministry of Finance
 Send out surveys
 Other tasks as assignedby Director Industries
Phone Banking Officer/CustomerService Representative
Silk Bank, Islamabad, Pakistan December 2010 – January 2012
 Answer call and greet the customer
 Provide Information about bank products
 Ask security questions before taking any action or providing any financial information
 Help the customers for activation of debit/ credit cards and blocking of lost cards
 Resolve customers issue which can be immediately resolved
 Forward customers inquiries which cannot be immediately resolvedand follow up with the
concerneddepartment
 Enter new customer information and update existing customer information
 Complete call logs and reports
 Document all call information according to standard operating procedure
 Other tasks as assignedby the supervisor
Team coordinator & Customer Support Officer in Call Center Inbound/Outbound
ZONG Telecom China Mobile Company, Islamabad, Pakistan

2. January 2009 – November 2010
 Answer phone and respond to customer requests
 Resolve Customer issues
 Sales new Products, Packages and VAS
 Provide customer with product and service information
 Route calls to appropriate resource
 Identify, research andresolve customer issues
 Follow up on customers inquiries which are not immediately resolved
 Enter new customer information and update existing customer information
 Complete call logs and reports
 Document all call information according to standard operating procedure
Internee
Bank Alfallah Customer Service & Accounts Department Islamabad, Pakistan
October 2008 – November 2008
 Dealing with customers queries face to face, over the telephone and in writing
 Serving customers at the counter
 Processing paper work from sales, change of customer details, processing account
 Learning about bank products, services andprocesses
 Other tasks as assigned
Trainings & Achievements
 Civil Defense training from Civil Defense Academy, Government of Pakistan
19-02-2013 to 01-03-2013
 Ms. Office training from Pakistan Bureau of Statistics
16.04.2012 to 27.04.2012
 Employee of the month in ZONG Telecom China Mobile Company in October and December
2009
Personal Details:
Date of Birth: 18/01/1989 Nationality: Pakistani
Languages: English, Urdu
Qualification & Training
MSC Economics
Preston University, Islamabad Pakistan
Bachelor in Commerce
Punjab University , Pakistan
Subjects: Accounting, Finance, Business Banking, Commerce, Auditing, Money Banking
Reference can be provided upon request