1. Resume
Namit Misra
Email: namit_misra@yahoo.co.in Mob: +91-9533716010, +91-7730086824
Current Address: Flat#303,Sri Vayuputra Elite, Sri Laxmi Nagar Colony,Manikonda,
Hyderabad (A.P.)
Career Objective:
To obtain a Managerial Position in a progressive organization where my experience in
providing quality managerial service should help company’s productivity and I can learn new
and valuable management skills.
Professional Summary:
Total 7.4 years of work experience in IT and E-Commerce Domain.
• Currently working as Sr.Analyst (RM) at Deloitte India
• 3.7 years of experience in E-Commerce Domain.
• 2.8 years of experience as a Functional Analyst.
Work Summary:
1. Working as a Sr. Analyst (Resource Management) at Deloitte, Hyderabad from
March,2015 till date.
• Providing resources to the designated projects or service lines. Taking care of
Onboarding, Deployment and Seprations on the project.
• Creating reports for business support(utilization, quality, availability, solution).
Providing strategic solutions for the business with the analysis and giving support for
the same.
• Providing strategic reports regarding forecasting and utilization.
• Arranging leadership calls with solutions and trends for new business idea.
• Serve as a liaison between the client and members of the project team.
1

2. Resume
2. Worked as a Sr. Research Analyst (QA & Trainer) at Google India, Hyderabad for
Google Shopping on the payroll of WiproBPO from March,2014 till March,2015.
• Doing quality analysis for the team and providing training on the new policies.
Providing new business ideas and trends to the clients.
• Creating reports for business support(utilization, quality, availability, solution).
Providing strategic solutions for the business with the analysis and giving support for
the same.
• Providing training to the team on the International market trends and other E-
commerce essentials.
• Arranging leadership calls with solutions and trends for new business idea.
• Serve as a liaison between the business user and members of the technical team.
3. Worked as a Research Analyst at Google India, Hyderabad for Google Shopping
on the payroll of Randstad from May,2012 till March,2014.
• Reviewing E-Commerce websites related to Google Shopping for Spam and verifying
their payment gateways and checkout process.
• Performing research on websites to avoid Spam and generate reports on a daily
basis. Reviewing website related accounts for Spam & Fraud
• Respond to escalations from internal and external parties within designated service
levels using Email.
• Maintain agreed level of quality and productivity metrics by maintaining reports and
tracking the delivery methods.
• Serve as a liaison between the business user and members of the technical team.
4. Worked as a Customer Support Associate at Amazon India, Hyderabad from
August 24, 2011 to April 16, 2012.
• Solving end to end customer queries and raising tickets for the technical issues and
getting them resolved by contacting the technical department.
• Checking credit card credentials or any internet fraud.
• Addressed customer inquiries, interpreted and delivered information, proposed
suggestions, provided guidance, identified, investigated and negotiated conflicts.
2

3. Resume
5. Worked as a Functional Analyst at Hardspan Technology, Jabalpur from September
03,2008 to May 16,2011.
• Responsible for gathering project requirements from clients and deliver the same to
technical team. Establishing client communications; maintaining ongoing
relationships by personal meetings, phone call, video conferencing and emails.
• Preparing functional documents according to client needs and reviewing it with
technical team.
• Follow-up with technical team and providing the progress report to the client.
• Managing reports of current status of the project and send it to the Top Management
and to the client.
Education:
• MBA (PGDBM) in Marketing from Symbiosis Centre for Distance Learning, Pune in 2013.
• BBA from RDVV University in 2010.
• Diploma in Animations from Arena Multimedia, Indore in 2004-2007.
• Certification in HTML, ASP and Java Script.
• S.S.C. from C.B.S.E. in 2004.
• H.S.C. from C.B.S.E. in 2002.
Skills:
• Good supervisory, communication and interpersonal skills.
 Quick learner; equally successful in both team and self-directed settings.
 Good at learning new concepts and applying them in the work environment.
 In-depth knowledge of E-Commerce and Payment Gateways and its functionality like Hybris
and ATG.
 Knowledge of Tableau.
Computer Knowledge:
 Diploma in Hardware & Networking from Jabalpur-Duration 6 Months.
 Diploma in Animations & Multimedia from Arena Multimedia, Indore.
 Good Internet Knowledge.
Declaration:
3

4. Resume
I hereby declare that all the information provided are correct in every respect, if anything
found wrong than I’ll be responsible for that.
Place: Hyderabad Date:
Namit Misra
4