Resume

1. Amit Sethi
355/2 B. N. Nagar Lane No 6,
Shahdara, Delhi East – 110032
Phone: (+91) 99535 40130
Email: amitsethi.aries@gmail.com
Skype: amitsethi.aries
Objective
To work in a challenging and stimulating environment with opportunityto use mycurrent experience and to enrich
my knowledge and enhance my experience. To contribute towards the achievement of organizational objective
by applying my professional skills.
Profile Summary
Dedicated and enthusiastic professional with nearly 14 years of experience (nearly 8 years of experience with
Airtel Projects) in Business Analysis, Client Reporting & MIS Management expressly in management, operations,
client reporting and business analysis. Gaining extensive experience in business analysis, client deliverables &
MIS management on various scenarios. Strong record of delivering superior performances consistently
throughout the career span. Analytical skills, energy-driven motivator & optimistic individual with immense zeal
and enthusiasm to accept and meet challenges in the competitive environment. Innate ability to handle multiple
functions and activities in high pressure environments with tight deadlines. Experience in handling Strategic
Management, Operations Analysis, and MIS Reports, Process Development & Backend Operations activities in the
cost-efficient manner with the unwavering quality standards. Focused and hardworking, self-motivated and team
oriented; willing to go the extra mile, effective team player with interpersonal skills.
Core Competencies
 Operations Analytics  Management & Client MIS
 Business Analysis  Cross Functional Co-ordination
 Data Management  Customer Satisfaction & Allegiance
Operational Strength
 Process Modeling – Incident / Problem /
Change Management
 SLA Assessment / Mitigation – Product &
Service Availabilities
 Root Cause & Incident Analysis  Stakeholder Communication
 Technical / Project Documentation  Operational and Functional Alignment
 Data Quality / Standardization
 Governance Presentations
 Key Performance Indicators
 Internal & Airtel Audits
 Projects & Operation Reviews
 Project Audits

2. Professional Skills
 Experience to write functions and conditional statements to interpret raw data in useful business
information.
 Skills to perform data migration, manage tables, create queries, develop forms and design reports.
 Understanding of operation concepts and query writing skills.
 Create Data sets in various Data regions.
 Analytical skills to interact with business users to gather information required for business needs.
 Result oriented and ability to meet the deadlines within set constraints.
 Ability to work effectively with persons at all levels in the organization, portraying and explaining
data in multiple formats.
 Experience in Data Management / Client Reporting / Business Intelligence.
 Experience in data analytics areas – data governance / data quality / data transformation / data
reporting.
 Work with various business teams to assess data analytics needs and deliver the right solution using
appropriate technology and tool.
 Quantitative and analytical skills.
 Experience on various BI reporting tools.
Professional Experience
Company Designation Period Client Project
Hewlett Packard
Enterprises
Sr. Analyst August 2015 - Present Avaya Airtel India CCT-1
Airtel India CCT-2
Airtel South Africa
Airtel Bangladesh
Airtel Sri Lanka
Airtel India V A S
Reliance
Orange Business
Services
Consultant July 2011 – August 2015 Avaya Airtel India CCT-1
Airtel India CCT-2
Airtel South Africa
Airtel Bangladesh
Airtel Sri Lanka
Airtel India V A S
Reliance
Glodyne Technoserve
Limited
MIS Exec February 2011 – June 2011 Avaya Airtel India CCT-1
Bangalore Airport

3. CMS Info Systems
Private Limited
Technical
Service Desk
Manager
August 2009 – January 2011 Nortel/
Avaya
Airtel India CCT-1
Bangalore Airport
CMS Computers
Limited
Technical
Service Desk
Administrator
February 2009 – July 2009 Nortel/
Avaya
Airtel India CCT-1
Bangalore Airport
GTL Limited Executive
Helpdesk
Level-B
May 2007 – August 2007 Nortel Airtel India CCT-1
Bangalore Airport
KPMG
Cadence
CSC-Bombardier
Emerson
Pfizer
JCI
Etc.
GTL Limited Consultant December 2006 – May 2007 Nortel Airtel India CCT-1
Bangalore Airport
KPMG
Cadence
CSC-Bombardier
Emerson
Pfizer
JCI
Etc.
Chip Soft Technology
Private Limited
MIS Executive May 2006 – December 2006 Wipro Airtel India CCT-1
Citibank
Samara India Private
Limited
EDP
Executive
September 2004 – May 2006
Competent
Automobiles Co. Ltd.
Computer
Operator
July 2001 – August 2004
Turbo Consultancy
Services Pvt. Ltd.
Computer
Operator
July 2000 – April 2001
Current Job Responsibilities
 Determine technical issues and design reports to meet data analysis for business needs.
 Develop Executive Levelpresentations and present complex, customized analytic findings to senior
management.
 Create and distribute high level business performance reporting.
 Identify new source of data and methods to improve data collection, Analysis and Reporting.

4.  Presentation reports by using advanced excel.
 Verification and upgrading data quality and build Excel/VBA data templates to minimize errors.
 Work with internal and external customers to analyze large quantities of data and develop reporting
templates and models, as well as perform data validations and ad hoc queries.
 Perform statistical analysis, data mining, extensive visualization and graphing, and increase new methods
of reporting.
 Responsible for consulting with clients on business needs, translating needs into analytics/reporting
requirements, and interfacing with company and client to ensure successful delivery of client reporting.
 Handling the business intelligence, reporting and scorecards. Working on in-house databases, extracted
data from various data sources, applied Excel functions to transform raw data in business information
required for reporting and data analysis purposes
 Develop database to fulfill broad reportscreation and statistics generation requirementsof the group by
integrating historical data and appending timely updates.
 Good documentation & presentation skills and create periodic service management reporting with KPIs
and SLA results to stakeholders.
 Handling the Monthly, Weekly & Daily Report through in depth analysis and producing the actionable
information.
 Determined required data by analyzing MS-Access databases and created customized reports.
 Deep knowledge and understanding in IT service management with good experience in Incident, Problem
management, Change management processes.
 Responsible for identifying, evaluating and developing Business Intelligence metrics and sharing in-
depth analysis.
 Perform analysis using all available sources of information (product usage data, user insights,
revenue data, CRM etc.) and see beyond the numbers to understand how users interact with our
core/business products.
 Influence strategies through fact-based data-driven insights and analysis.
 Create innovative solutions to an extensive range of complex data analysis requests.
System Skills
MS Office Suite Visual Basic SQL
Data Mining Data Warehousing FoxPro
FoxBASE Lotus Smart Path
CCMA Web Page Historical Reports Real Time Display (Reports)
COGNOS Remedy Matrix
Auto Deal (HMIL) MAX IT Macros
Lookups
Etc.
Pivot Reporting PRTG

5. Operational Reports
CC Performance Reports Key Performance Indicators (KPI) Operational / Client Dashboards
IT Ops MFRs Deep Dive Presentations Billing Reports
Custom Queue Report CDN Static Reports KPI Reviews
Critical/Major Incident Reports RCA Reports SIMBA Reports
Call Impact Reports SLA Reports DB Reports Call Volumes
IVR/Agent
Client/Project Presentations
Project & Operation Reviews
Call Drop Reports
CTG Report / Analysis
Governance Presentations
Service LevelMonitoring DB
Traffic Utilizations Subscriber Impact Dialogic Reports
SLA Mitigations Etc.
Qualifications
 Secondary School Examination from Central Board of Secondary Education Delhi in 1997.
 Senior School Certificate Examination from Central Board of Secondary Education Delhi in 1999.
 Graduation B.COM (P) from University of Delhi in 2003.
 Diploma in Advanced Computer Applications from SM Computer Center in 2005.
 Knowledge or experience working with Statistical Analysis Tools.
 Experience in NOC procedures and operations – Incident / Change / Problem / RCA Managements.
 Experience in accessing and manipulating data from multiple relational databases.
 Proficient in Excel, Access, and PowerPoint Advanced skills in report development and data analysis.
 Business Intelligence (BI) Experience.
 Ability to develop accurate and detailed business requirement specifications.
AMIT SETHI