Resume of T.Giriraj, with an experience of 25 years in BPO, KPO, ITES and FMVG.

1. GIRIRAJ T.
E-Mail: tgiriraj@gmail.com
Contact: 09711303685
SENIOR MANAGEMENT PROFESSIONAL
Operations Management (SBU) ~ Programme Management ~ Process Management ~ Strategy Planning
Enterprising leader & planner with a strong record of contributions in streamlining operations, invigorating businesses,
heightening productivity, systems & procedures
PROFILE SUMMARY
 B.Tech. in Mechanical Engineering with over 26 years of experience in Operations Management, Strategy Planning,
Project Management, Quality Assurance, Business Process Management and Project Transitions
 Skilled in managing Start-up & SBU Operations of BPO/KPO, Service Delivery, Data Conversion, Digitization, Healthcare,
Mutual Funds, Print& E-publishing, E-learning, Manufacturing and FMCG sector
 Instrumental in spearheading Strategic Business Unit operations with a workforce of 500 people for Healthcare &
Publishing Vertical
 Sufficient experience in designing & implementing systems, processes & procedures to facilitate smooth functioning of
process operations and enhance operational efficiency
 A strategist cum implementer with recognized proficiency in spearheading business to accomplish corporate plans and
goals successfully
CORE COMPETENCIES
Operations Management Strategy Planning P&L
Quality Assurance Business Process Management Recruitment
Contract Negotiations Global Project Delivery Project Transitions
Project Management Infrastructure Management Operations & Maintenance
Logistics Management Material Management Bidding Management
 Developing new projects from RFP/RFQ stage, coordinating with Sales and assisting the sales to price the projects
based on effort & value addition as per market trends
 Identifying areas for continuous improvements & carrying out cost reduction in manufacturing areas.
 Preparing human resource, operations & finance plans; monitoring cost & time over-runs to ensure execution of projects
within budget; preparing various project reports, etc.
 Identifying and developing potential vendors for achieving cost effective operation; reduction in prices & timely delivery
 Focussing on optimisation of process parameters; initiating process improvements for achieving bottom line objectives
& project targets
 Conceptualizing & screening projects and conducting feasibility studies, research & coordinating to determine the
viability based on the technical, financial & economic parameters

2. ORGANIZATIONAL EXPERIENCE
Since Oct’13 vPrompt eservices Pvt Ltd, New Delhi as Senior Director-Strategic Planning
Highlights:
 Played a vital role in:
o Establishing C-SAT across the organization and successfully achieved C-SAT index of 0.95 for the division by ensuring
on time delivery and strict compliance to SLA
o Monitoring the implementation of new technologies such as custom-built eBook workflow platform, statistical QA
methodology for improving operational efficiencies
 Instrumental in featuring vPrompt in magazines such as Publisher’s weekly
(http://www.publishersweekly.com/DigitalSolutions2014)
 All About Book Publishing, India
(http://www.allaboutbookpublishing.com/index.php?option=com_content&view=category&layout=blog&id=53&Itemid=1
21&limitstart=5)
Dec’09-Jul’13 Innodata India Pvt Ltd, Noida as Assistant Vice President
Highlights:
 Holds the distinction of generating revenue of $5 Million by ensuring large scale deliveries of
eBooks to one of the largest eBooks providers in the world, using Global delivery teams in 2012
 Improved profitability of the SBU by 50%
 Contributed significantly in achieving ISO 27001(Information security) certification for the organization
 Served as a member of the core management committee to suggest, implement strategic decisions for the organization
Dec’06-Nov’09 DST Worldwide Services Ltd., Hyderabad as Sr. Director - BPO division
Highlights:
 Served as a HIPAA Officer, ensured compliance and reduced HIPAA incidents by 50%
 Instrumental in handling the transition of Healthcare and Mutual Funds business from Onshore by implementing
seamless transition plans and strict monitoring of SLAs
 Holds the distinction of obtaining SAS-70 Certification
 Successfully established the unit as transfer agent by establishing procedures and systems for certification of
employees in 2009
 Received accolades from the senior management team for contributing to the outstanding growth of BPO division
during the years 2007 to 2009 bt improving revenue and profitability by 30% year on year
PREVIOUS EXPERIENCE
Nov’99-Nov’06 Aptara(Techbooks) India Ltd., New Delhi as General Manager
Nov’95-Aug’99 Source HoV (Vetri Software India Ltd), Chennai as Manager-Operations
Sep’91-Sep’95 Hindustan Unilever(Brooke Bond (Lipton) India Ltd, Hyderabad- Asst. Productio n
Manager
Jul’88-Aug’91 Bharat Forge Ltd., Pune as Engineer - Machined Components Division
OVERSEAS DEPUTATIONS
 Represented TechBooks(Aptara) at the American Library Association (ALA) 2005 at Boston, USA
 Visited US &Hong Kong to meet clients for strategizing the transition processes to offshore locations at DST, Innodata
&Techbooks
ACADEMIC ACCOLADE
 Recipient of National Merit Scholarship for Academic Excellence by the Govt. of India
EDUCATION
B.Tech. in Mechanical Engineering from National Institute of Technology, Calicut in 1988
Other Course:
 Certification Course in Business English from British Council
TRAININGS / CERTIFICATIONS ATTENDED
 6 Sigma Green Belt
 HIPAA
 Statistical Process/Quality Control