1. SHANNON
CUADRO
192
Carli
Blvd
(c)
860-­‐367-­‐1372
Colchester,
CT
06415
shannonc.1014@yahoo.com
EXPERIENCE
SUMMARY
• Passionate
and
highly
effective
team
leader
with
over
18
years
experience
in
reporting
and
analytics.
• Extensive
experience
responding
to
business
needs
and
delivering
actionable
and
effective
data
models
and
reports.
• Proficient
in
gathering
data
requirements,
data
analysis,
and
report
and
dashboard
development.
KEY
SKILLS
• Critical
Chinking
• Querying
tools
• Workflow
and
Process
Improvement
• Business
Readiness
• Quantitative
Analysis
• Requirements
Gathering
• SAP
Web
Intelligence
• MS
Access,
Excel,
Word
and
Powerpoint
• Business
Objects
• Crystal
Report
PROFESSIONAL
EXPERIENCE
Aetna,
Hartford,
CT
1992-­‐present
Senior
Reporting
Analyst,
Provider
eSolutions,
Aetna
2006-­‐present
• Lead
a
team
of
reporting
analysts
providing
business
intelligence
and
analysis
on
provider
transactions
such
as
claims,
eligibility,
explanation
of
benefits
and
electronic
fund
transfers.
• Extract
and
translate
database
information.
Prepare
reports,
summarize
data
and
provide
business
solutions
to
upper
management.
• Develop
reports
and
analyze
data
for
daily
business
operations
and
strategic
initiatives.
• Identify
the
business
needs
and
creates
technical
solutions
by
utilizing
direct
data
extract
tools,
SQL
statements,
MS
Access,
ODBC,
Excel,
Business
Objects
or
formal
Crystal
reports.
• Create
yearly
key
performance
indicators.
Analyze
the
data
to
determine
the
trend
and
forecasts.
Create
and
maintain
various
dashboards
and
reports
to
measure
the
department’s
success
towards
these
indicators.
• As
project
leader,
created
a
tool
to
track
implemented
customers.
The
tool
tracks
the
monthly
billing
process
and
management
reports.
Gathered
data
requirements,
lead
conference
calls,
interpreted
business
needs
and
held
developers
accountable
toward
team
goals.
• Create
databases
and
reports
to
monitor
project
activities
and
measure
success
of
those
initiatives.
• Award-­‐winning
project
leader
of
automated
enrollments
for
electronic
fund
transfers.
• Manage
the
completion
of
a
yearly
industry
survey
and
numerous
state
compliance
requests.
• Subject
matter
expert
on
various
database
environments.
• Lead
for
triaging
system
related
issues
and
coordinating
resolution.
• Effectively
communicate
with
all
levels
of
management.
Business
Analyst,
Real
Estate
Services,
Aetna
1998-­‐2006

2. • Prepared
employee
demographic
maps.
Assessed
customer’s
requirements
and
translated
to
strategic
maps.
• Developed
and
implemented
monthly
reporting
solution
for
standard
reports
utilized
for
financial
analysis,
space
planning,
portfolio
management
and
business
strategy.
• Key
contributor
of
occupancy
cost
application
design.
Identified
and
implemented
key
business
requirements,
validated
the
designed
system
and
provided
testing
and
data
migration.
• Business
expert
on
department
systems
and
their
interactions
with
external
systems.
Reviewed
nightly
and
monthly
system
performance
updates.
Identified,
analyzed,
and
resolved
system
issues.
Administrative
Assistant,
Real
Estate
Services,
Aetna
1992-­‐1998
Associates
Degree,
Bay
Path
College
May,
1992