1. Chandramouli R
E-Mail: moulihrr@yahoo.com ~ Contact: 09900235256
Technical Manager seeking assignment in Global IT Operations, Infrastructure, and Service Delivery Management
PROFILE SUMMARY
· Technocrat visionary offering 18 years of rich global experience in Service and IT Infrastructure Management
· Currently working at Thomson Reuters, Bangalore as Manager- Database
· Demonstrated excellence in building/ operating ITIL compliant critical production support teams, executing
onshore/offshore operations meeting SLAs
· Built and managed credible stake holder relationships through two-way understanding and going beyond
expectations
· Exhibited excellent people management skills through hiring right talent, motivation, retention, career
development, rewards and recognition
· Accredited for achieving success in creating robust processes around production support
· Experienced in planning and executing projects within budgets and deadlines without compromising quality
· Distinction in providing tactical solutions for managing immediate situations, strategic directions for goals,
business resiliency and DRs
· Possesses excellent communication, leadership, analytical, inter-personal skills
· Innovative approach and continuous improvement strategy facilitated to deliver best results with reduced efforts
CORE SKILLS
IT Infrastructure and Data Centre Operations
IT Service Management (ITIL)
People Management
Stakeholder relationship
WORK EXPERIENCE
Aug’06 – Present: Thomson Reuters, Bangalore (Manager - Database)
Growth Path:
Senior Database Administrator: Aug’06 – July’07
Assistant Manager: Aug’07 - Nov’10
Manager- Database: Dec’10 – present
As Manager -Database
Key Result Areas
· Achieved and looked after the process and procedures around support servive
· Led a team of database administrators for delivering business goals and collaborated for development of new
processes
· Understood the methods of working, implemented best-practices and processes to fill loopholes/ gaps
· Offered resources in training staff and acted as a SME
· Worked closely with customers, stakeholders, and senior management and met expectations
· Comply to the standards such as SOX
Highlights
· Played a stellar role in:
o Initiating transition work within a short time and against many challenges
o Improvising metrics compliance for extended targets for IM, PM and CM viz. SIPs
o Driven critical processes such as handling major outages (ICC), PM
· Pivotal in designing and preparing reports, presentations for operations as well as for senior leadership
As Assistant Manager
Key Result Areas
· Looked after the customer facing database support for critical global production infrastructure support (L1 and
L2)

2. · Monitored a team of database administrators for database support
· Carried out an effective merging and expansion of team as part of the organizational growth
· Managed, initiated and implemented SIPs
· Led a team of 15 database professionals for accomplishment of goals
Highlights across Tenure
· Holds the credit of:
o Initiating and improving operational procedures while reducing outage events
o Transitioning multiple onshore critical projects, improving metrics and met business expectations
· Essayed a key role in:
o Participated in ISO 27001 and 9001 certifications and recertification without NC
o Managing various BCP/ DR situations
· Merit of :
o Delivering Financial Planning, Achieving Targets
o Offering IT support for the domains such as Financial, Healthcare and Scientific
o Implementing site level initiatives as Member of Bangalore Extended Leadership team
· Played a vital role in planning, anticipating and mitigating risks well in advance
· Ensured effective utilization of resources and documents
· Successfully ensured that services are in line with requirements specified by clients by having timely & regularly
discussions, agreements, and feedbacks from customers, understanding, documenting and publishing
requirements
· Maintained consistent improvements in terms of event management, incident management, problem management
and change management, documentation, mitigating risks including human resources, retaining knowledge and
experience, implementation of managing major outage support process.
Mar 05 - Aug’06: HSBC Software India Pvt Ltd, Pune as Project Lead (Database)
Key Result Areas
· Led a team of 30 database administrator for supporting database (Oracle,MS SQL and Sybase) in global
environment
· Provided Technical guidance to DBA’s
· Project Management and Resource Management.
· Maintained and enhanced the existing production system and trouble shooting
· Relationship management with Customer Engagement Managers.
· Billing through internal charge back systems.
· Team building exercise and development inter personnel skills within the team.
· Developed MIS reports to show project utilization for senior Management.
· Active role in setting up infrastructure for Production support environment.
· Conducted several training programs for the team to ensure online delivery.
Jun’04 - Feb’05: CGI India Pvt Ltd., Bangalore as Associate consultant (Service Support)
Key Result Areas
· Supervised the team of 10 programmers and supported 3500 users located in India, UK and US
· Accountable for managing:
o ECLIPSE - The application was built to support the requirements of the International Prime Brokerage
business
o Running UAT cycles.
o Outsourced support delivery and vendors
Highlights
· Sybase DBA Production Support
· Maintained and enhanced the existing production system and trouble shooting
· Involved in test and regression phases of Project cycle.

3. · Designed automated scripts to do migration.
· Written scripts to rebuild indexes and for the extraction of schema from the Database.
· Extensively coded stored procedures and triggers.
· Did Performance Tuning, T-SQL Query Optimization for better performance of the system.
· Written Perl and shell scripts for automation of jobs using crontab and Control- M
· Created and tuned indexes for faster access on the data.
· Implemented changes in the schema due to added business functionality.
· Moving Data from one server to another using BCP and Backup/Restore Utilities.
PREVIOUS EXPERIENCE
Mar’00 - Jan’05: Informatic Systems Inc, New York as Sybase DBA consultant
Feb 00’ - Feb’01: Apar InfoTech Services Ltd, Singapore as Sr. Consultant
Nov’97 - Jan’00: Grasim Industries Ltd, India as Senior systems Engineer
May’95 - Oct’97: Kirloskar Warner Swasey Ltd, India Pvt. Ltd., India as Senior Engineer
ACADEMIC CREDENTIALS
· B.E. (Computer and Science) from Basaveshwar Engineering College , Karnataka University, Bagalkot in 1994
TRAININGS ATTENDED
· Advanced Management Program, Thomson University
· Advanced MS Excel and Power Point , Thomson Reuters
· ISO 9001 and 27001 Internal Auditor Training Program, Thomson Reuters
PROFESSIONAL CERTIFICATIONS
· ITIL® 2011 Expert – Foundation
PERSONAL DETAILS
Address : 292, 7 Cross, 6 Block, Nagarabavi 2nd stage, Bangalore 560 072
Date of Birth : 25th August 1971
Languages Known : English, Hindi and Kannada