Vikas Jethi has over 15 years of experience in operations management, process management, and client relationship management for multinational organizations. He is currently an Assistant Manager at SDG Software India Pvt. Ltd. where he manages projects, resources, billing, reporting, and communication. Prior to his current role, he held positions at Xansa India, Steria India Ltd., Annik Technologies Systems, and i2i Enterprise PVT. LTD, gaining experience in areas such as work order management, time and billing, resource management, and report generation.

1. Vikas Jethi
Prince 2 Practitioners Certified
Mobile: 9911584820; Email: vikas.jethi@gmail.com
Dynamic executive leadership career in multinational organizations with rich experience, Operations
Management, Process Management and Client Relationship Management. Client focused, results oriented
professional, with demonstrated expertise in service and delivery. Keen to learn and develop proficiency, foster
healthy team environment, strong Leadership skills with ability to Coach and Mentor.
PROFICIENCY FORTE
Working with SDG Software India Pvt. Ltd. Since June 22nd
2015 till date as Assistant Manager
 Capturing Project and Program metrics and funnelling that information to easy- to understand
dashboards.
 Resource Management
Starters and Leavers
Tracking of Logical and Physical Access
Tracking of Revoking Logical and Physical Access
Tracking and Reviewing Resource Background Check
 Management Information of:
Various client facing and internal decision making MI
Billing details and summary
SOW Report- Tracking Revenue vs Actual details of Projects
 Manage internal communication with the internal stakeholders and provide peer to peer support and
mentoring for new project managers.
 Ensure to deliver the Vendor Management Deck on monthly basis.
 Tracking of Active and Closed Project and take care of the financial of the Projects.
 Ensure to deliver Billing FTE report.
 Resource Support Report
 Portfolio wise report
 Initiated Centralised MIS repository where all Support department upload their activities evidences on
central Location on monthly basis for Internal Audit Team.
 Ensure to deliver Centralised MIS tracker.
 Internal Audit Tracker.
 Create reusable documents / workflow / guide assets which will help new team members as well as
help to ramp up similar teams in other Support functions
 Ad-hoc reports
Other companies experience
1. Nov-2005 – June 2015
Xansa India (2005-2008)- (Acquired by Steria in 2008), NOIDA as Subject Matter Expert (Nov 2005- Sep
2008) (Support Functions and Operations)
 Since Oct ’08: Steria India Ltd., NOIDA as Process Officer (Support Functions and Operations- PMO)
Accomplishments
 Actively involved in many of transitions of activities and Reports from UK to India
 Horizontalisation of process across the accounts and generating huge cost savings for the
organisation
 Migration of Internal Databases
PMO set-up: Boots and Cegedim (Steria)
Closely worked with Project/Program Managers to manage following aspects in different
stages of project/Program life cycle:
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2. • Work Order Management:
 Log the project, work order information and details of change controls
 Reviewing of Work Orders
 Approval of Work Orders
 Closure of Work Orders
 Developed various WO’s templates
 Update all the changes to the projects and work orders
 Handle WOM related queries from client or Project Managers
• Time & Billing:
 Billing and Invoicing of two major accounts Boots and Cegedim
 Debts Clearance
 Generating billing for Fixed Price and T&M projects
 Managing overtime and overcall processing and queries
• Management Information of:
 Various client facing and internal decision making MI
 Billing details and summary
 Exception reports like WO exception, WAR exceptions etc.
 Various forecast reports like Pipeline and TOM vs Actuals, Work Order Budget Report
• Repository & Knowledge Management:
 My role is to act as the information hub, coordinate all monitoring and control activities, plus
provides timely management reporting on progress.
 Maintaining Repository/Document versioning control management in Knowledge Management,
Sharepoint and on Shared Drives.
 Create reusable documents / workflow / guide assets which will help new team members as well as
help to ramp up similar teams in other Support functions.
• Project Support Office:
 Co-ordination for all project/business review calls
 Recording and follow-up minutes/actions
 Support all Project/Programme Managers with day-to-day running of project admin tasks
 Support PM with all templates
 Ad-hoc reports
 Research and analysis of any data
 Timesheet Management
• Service Delivery Reports:
 Expense report/Overhead report
 Utilisation report
 Headcount/Billable report
 Managing RAG process
 Resource Management
• Resource Management
 Starters and Leavers
 Tracking of Logical and Physical Access
 Tracking of Revoking Logical and Physical Access
 Tracking and Reviewing Resource Background Check
Key Achievements
 Received Appreciation from Commercial Manager for excellence
 Star Performer 2008 and 2010
 Received POBs and Steria Value Cards for independently handling transitions and service delivery
 Received Valuable Feedbacks from management for effective service delivery
 Team Management - Measure Team Performance: Client Delivery and Service Management
(SLA,KPI) Business Continuity Plans, Performance Review.
2. From January 2004 –November 2005 worked with Annik Technologies Systems, Gurgaon, India as
Process Associate.
Employee-Personal

3.  Data mining: To excavate the dictionary for the purpose of extracting relevant information after
reviewing documents provided to us by our clients. In other words, it can also be called Data
Cleaning.
 Normalization of Data or Quality Check: We efficiently organize data in a database by eliminating
redundant data e.g. to see if there are no double additions for a particular item of a particular brand
for a particular gender and if there are any then merging it and ensure that only related data is
existing in database.
 Data matching: We match the newly loaded data with the data already existing data in the
dictionary.
 Generating Reports from Database like Power View Project.
 Done QC for Wall Mart Project.
3. February 2003 –December 2003 worked with i2i Enterprise PVT. LTD, Delhi, India as MIS Executive.
 Produced reports for the Valuable clients like ABN Amro, Amaron, Ford Ikon, Nakshtra, Sify.
 Analysis of reports on Daily, Weekly, Monthly basis.
 Coordination with all the 25 cities for reports via emails.
IT SKILL SET Software
 Tools worked on: SAP, Project One, Clarity, ORACLE (Oracle Time And Labour), Knowledge
Management and Sharepoint.
 Expertise in MS Office Applications like Ms Access, Word, Excel & Powerpoint.
CERTIFICATION/TRAININGS UNDERWENT
Technical Qualification
 MCA from Sikkim Manipal University.
 Diploma in information technology (S/W) from TATA INFOTECH EDUCATION.
Academic Qualification
 B.COM (Pass): Graduation through Bachelor in Commerce (1998-01) from Delhi University.
PERSONAL INFORMATION
 Date of Birth : Nov. 10, 1980
 Address : E-9A, Street No.22,Chanakya Place, Opp. JanakPuri, C-1,New Delhi-110058
 Languages : English, Hindi and Punjabi
Employee-Personal