1. Summary of Qualifications
For
Steven A Wilson (Artie)
artie3532@gmail.com
Skills Summary
• 20+ years in Financial Services Industry
• Specialized processing knowledge - Subject Matter Expert (SME) in several areas.
• Strong understanding of tax reporting and regulatory issues
• FATCA – part of team that is responsible for enhancing system to handle new regulatory
requirements
• One Time Series 6 licensed – (1997-1999)
• Strong Communication capabilities - written & verbal
• Solid organizational/follow-up ability
• Excellent troubleshooting skills
• Operational savvy
• Self-starter & a “Go Getter”
• Flexible
• Ability to specialize
• Hybrid employee
• Microsoft Office - Excel, Word, PowerPoint
• SQL – ability to write basic queries
• Putty/TSO – system used to see what processes/jobs are currently running on system
and to determine if process is/was working properly.
• Helios time reporting system
• Accounting principles
Professional Experience:
SunGard Asset Arena Transfer Agency from December 1999 to present
Senior Business/Quality Analyst & Production Support Representative 2007 - 2015
Currently providing support for 4 clients, Northern Trust, Citi, SIS & Dupree Funds
• Via day to day interactions build Client relationships and trust while providing excellent
customer service
• Answer customer inquiries - via email or phone calls. Consisting of general system
functionality to client specific issues. Escalate issues when necessary. Review guides,
and work with customer and internal departments to find answers

2. • Prepare and discuss Agendas for weekly meetings - client driven projects or with internal
departments. Set priorities and establish timelines and estimated completion dates.
Provide current status on all open items. Variety of formats are used, most commonly
done in Excel.
• Client Bill Preparation – Run Excel queries, SQL queries, gather all required data and
supporting documentation and deliver to accounts payable and client
• Write Department procedures. Used internally to train others or for reference.
• Manage Client publications. Ensure management has approved source material then
publish to web page for client access, and log into internal database.
• Contract Review – be it a billing question or a management query, review contract to find
relevant verbiage. Ensure current billing is falling within current contract. Prepare and
send letters to clients notifying them of scheduled fee changes
• On Call Support – After hours point of contact, ranging from SLA to transmission failures
to general questions. Escalate issues to management when necessary. Usually one
week a month.
• Manage Disaster Recovery (DR) exercises. Meet with clients and internal departments
to ensure a successful DR test. On the day of the test log and resolve any issues,
facilitate all communications between Customer and other internal departments. If issue
is not resolved the day of the test, work with internal counterparts until issue is resolved.
• Provide timely status reports to management. Give director of department written report
of issues and accomplishments. Including potential sales opportunities to “heads up”
when a customer is not satisfied, alerting them of upcoming client events that will affect
us.
• Manage Client driven projects to completion. Meet with clients and peers to review
business requirements, track projects through various stages of development cycle.
Ensure deadlines are met and if delays are expected relay to client.
• Assist my peers. When others are on vacation or very busy, pick up work for them.
Provide input to questions asked by my teammates.
• Work Incident reports till closure. Responsible for troubleshooting and correspondence
with SME and documentation review. If it is determined there is an issue I will write up
Incident Report (IR) and track progress and assist with testing or subsequent questions
• Key point of contact for department. When management or systems teams need
something from my department, one of the first people they contact be it a procedure
change or request for information. I facilitate this activity gather responses and send to
requestors
• Run processes to produce annual print vendor tax forms and IRS files.
• Perform BA/QA work for my clients. As a hybrid employee I am able to jump in and do
any BA or QA work to make sure we meet our deadlines.

3. Senior Business Analyst 2005 - 2007
Dedicated to Citi Projects
• Meet with client to help them translate business requirements into company standard
format (BRD).
• Manage products through Software Development Life Cycle (SDLC)
• If the enhancement requires updates to existing Processing Guides or a new Processing
Guide, will make required updates and submit to management for approval and then
publish to webpage
• Facilitate meetings clients and related business units to review business requirements
and current status. These are done at strategic points in the process
• Provide client training and supporting documentation. Assist customers with testing in
User Acceptance Region (UAT)
• Attend meetings with management to provide status updates
• Build and execute Test scenarios/stories
• Research gaps in system or reporting and provide recommendations to client and
management
• Write Product Announcements (PA) – these documents provide a brief overview of the
system enhancement and what actions customers must take to utilize new functionality
Senior Quality Assurance Representative 1999 - 2005
National Sales Clearing Corporation (NSCC – trading platform designed to centralize and
standardize Mutual fund trading) & Dealer Services Testing
• Write & Execute test plans for manual, batch & regression testing
• Build and maintain “real life” production scenarios in test regions
• Document and manage defects to ensure project is delivered on time
• Communicate status to project lead
• Subject Matter Expert - review and provide recommendations for production issues.
• Testing for Disaster Recovery – prior to going into live exercise with clients. QA will do
tests to make sure all is working as it should be
• Manage and complete multiple projects simultaneously
• Write and maintain department procedures used to train or as reference material
• Review and provide input for client publications – fact checker making sure what is
stated in document going to customers is factual
• Member of Web Interface implementation team. This team was responsible for ensuring
the old “green screens” functionality was transitioned to a new Web Application
National Financial Data Services (now known as BFDS) From April 1994 to December 1999
Business Analyst NSCC Department November 1997 - December 1999
• Testing new products and services – ensured enhancements were working correctly
before releasing to my team

4. • Special projects as assigned
• Team support (management and associate level) trained new associates, gathered data
for management. Filled for associates, and handled any backlogs to ensure my team
met its deadline.
• Key point of contact for department – gatekeeper for team all communications came to
me and I worked with management and interested parties to gather requested data or
pass along data to team
• Required to know numerous mutual fund profiles – bond funds, money funds, stock
funds etc.
• Provided monthly reports to management – consisting of trading volumes, client issues
that management should be aware of. Created charts to show trends.
Staff Mutual Fund Representative Goldman Sachs team April 1996 - November 1997
• Handle daily NSCC monitoring/servicing and dealer inquiries – Dealers are Mutual funds
number one clients and require extra special attention
• Responsible for all issues relating to NSCC
• Handle dealers special requests – consisting of special reporting needs, worked with
Dealer and Mutual fund Company to find solutions.
• Primary contact for Goldman Sachs Mutual fund Dealer Services
• Obtained strong knowledge of FundSERV & Networking processes
• Developed strong rapport that clients trust
Senior Mutual Fund Representative Goldman Sachs team April 1995 - April 1996
• Monitor several associates work for accuracy – reviewed work for my team of 10
associates to ensure data was entered and processed correctly.
• Handled specialized functions for client – special reporting needs that require extra
attention and higher understanding of processes.
• Trained new associates in processing and problem solving
• Obtained significant systems knowledge to handle all areas of processing
Mutual Fund Representative Goldman Sachs team April 1994 - April 1995
• Serviced incoming dealer and shareowner phone calls – consisting of trades to account
maintenance
• Processing in all areas. Including: setting and maintaining accounts, processing trades.
Ensuring proper paperwork is received and documented and stored correctly.
Education
Kansas City Business College 1989 -1991 – Business Computer Management