Anthony Lucero has over 10 years of experience in customer service, sales, and office management. He currently works as a leasing consultant, where he greets residents, tours apartment homes, prepares lease documents, and facilitates move-ins and move-outs. Previously, he held roles as a customer service associate, customer service representative, product advisor, and office manager. Lucero aims to build successful business relationships through hard work, commitment, and integrity.

1. Contact: 714.742.1750
Anthony Lucero
Objective
To build successful businessandbusinessrelationshipsthroughhardwork, commitmentandintegrity,
usingmy skills andexperience in CustomerService, Sales and Office Management.
Experience
January 2015 –Present
Career Strategies Inc.
Essex, Western National, Laramar,FPI, Waterton, Greystar
Leasing Consultant
1. Greet residents, future residents andinternal team membersin a professional, positivemanner
2. Keeping a highlevel of service in mind with every task, assistingmanagementandleasing
3. Touringapartmenthomes andcommunity groundsincludingmodels, amenities, andvacants
4. Prepare lease documentsand otherrelated paperwork for management
5. Facilitating the move in /moveout process, suchas walk thru andtaking keys
6. Basic bookkeepingandclerical work, suchas filing, dataentry, copying, faxing, mail services
7. Promotingpositiveresidentrelations, suchas processingwork orders andguest follow up
8. Respecting the boundariesof confidentiality, fair housinglaws andsafety
September2014 –December2014
CustomerService Associate
AppleOne
AnsafoneTechnologies
 Proficient in computer/web/CRM navigation;with technology andcurrent online communication.
 Type 50 WPM Net, with attentionto detail andalpha-numericdata entry
 Excellent grammar andbasic spelling
 Excellent documentationandcommunicationskills(verbal & written)
 Effective problemsolvingskills includingdecision making, time management& prioritization
 Maintain calm, professionaldemeanor when faced with highdemand, high volumeworkloads
 Clearly understandandrestate the issues the customerpresents
 Focuson andresolve customers'issues withoutdistraction
 Composegrammatically correct, concise, accurate written response. Customerservice email.
 Work in team environmentandindividually
 Maintainedregular and reliable attendance, andwork flexible schedule duringpeak periods
February 2013 –March 2014
CustomerService Representative
American Advisors Group
 Providingexcellent customerservice usingCARE standardsfor excellence.
 Is alwaysprofessional, with a friendly tone.
 Makingoutboundcallsto prospectiveleads, averaging300 calls per day
 Receiving inboundcalls from prospectiveleads and existing clients.
 Transferring calls to the correct recipient, such as: LoanOfficers, Notary andOperations/Admin
 Use the correct, correspondingscriptthat is appropriatefor the call made or answered.
 Correctly capturesand verifies client information.
 Utilize SalesForce to complete/ edit all required lead/ client information
 Worksassignedviews/ queues
 Responsiblefor meeting or exceeding specific individual customerservice goals, suchas

2. Contact: 714.742.1750
 Makingthe required numberof calls, daily, weekly and monthly
 Meeting or exceeding the minimumnumberof calls transferred toLO’s monthly
 Meeting or exceeding the quality standardsofall calls madeor answered
 Following assignedschedule with minimal tardiness’sandabsences
 Is notdisruptive, andcontributesto a positivework environment.
September2012 –January2013
ProductAdvisor
PrithviCatalytic
MicrosoftStore, South Coast Plaza
 Help customersdiscover, enable andimplement high-valueMicrosofttechnology solutions
 Assess customersupportneedsby listening; providesolutionsto customer’s needs.
 Maintainan elite level of productknowledge in all Microsoftretail products, devicesand services
 Expertly demonstrateandpresent the newest productandservice offerings across all devices
 Deliver highstandardsof sales and service, supporting strategiesof the MicrosoftRetail Org.
August2009 –August2012
CustomerService, Office Clerk, Board Cutter
Devonand Devon
AnsafoneTechnologies, County ofOrange, Woodbridge Press, JohnWayneAirport
 CustomerService Call Center Representative
 ImagingSpecialist, prepare andscan documentsfor paper to electronic data processing
 Warehouseassistant, sorter, boardcutter, palletizing, transportingandshippingpaperproducts
 Baggage handler, assistTA and baggagehandlers with baggageloading andunloading
March 2006 –March 2009
Office Manager
Foampro Manufacturing
 Maintainsoffice organization, performingvariousclerical functionssuch asanswering phones,
filing, controllingoffice correspondencesviafax, phoneor email
 Keeps managementinformedby reviewing and analyzingspecial reports;summarizing
information;identifying trends.
 Maintain professionaland technical knowledge of Foamproproducts, establishingpersonal
networks;participating in professionalsocieties.
 AssistingController, Vice Presidentand Sales Director with variousdutiessuch asaccounting,
data entry, collections, open andclose office, back up computersystems, bank runs
EDUCATION
Fullerton College AA in Theater