1. JAGVIR GILL
Email: Jagzgill@live.co.uk Mobile: (909) 438-3607
CAREER OBJECTIVE
I have demonstrated & proven skills in People Management, Customer Relationship, Customer Care,
Management, Business Development, Customer Service Orientated and Administration including having a
positive & optimistic attitude. I am seeking a challenging role in the field of Information Technology where I can
contribute significantly to the growth of my organisation,possibly the IT industry.
Professional Strength and Personal Statement
I am a skilled professional with excellent hands-on and versatile experience in business development and problem
solving. A task oriented professional with outstanding skills such as excellent written and verbal communication
skills, IT literate and Customer Service focused. I have a high-quality understanding of good customer services, the
ability to work in a busy environment and work to tight deadlines. In my spare time I like to keep fit as I hold a
Black Belt in Tae Kwon Do and have competed in competitions. I have contributed financially into all of my roles
by looking for gaps where I can cut down on the company’s expenses.
KEY SKILLS
 Analytical Skills
 Administration
 Problem Solving
 Time Management
 Organisational Management
 Business Development
 Relationship Management
 Market Penetration
 Market Analysis
 Marketing Management
 Excellent Customer Service Skills
 Team Player & Team Leader
 Sound Decision Making Skills
 Achiever’s attitude
 An effective communicator with good
presentation skills
COMPUTER KNOWLEDGE
Proficient in Microsoft Word, Excel, Access, Power Point, Publisher, Online Database and Internet, A
understanding of the principles and how to operate a number of different Bespoke Software’s such as Capita,
Comino, ICS Liquid Logic, CRM Oracle on Demand, Academy, Nova craft, Genus, Windows 7, Calms and BT
NGCC. Active Directory, Service Now, Bitlocker and Windows Remote Login
EMPLOYMENT DETAILS
March 2016 – June 2016 (Contracting)
Surrey County Council
Social Care Application Specialist and System Administrator
Key Responsibilities
 Investigate application failures and diagnose underlying causes
 Maintain procedures, tools and documentation relating to social care applications
 Keep up to date with technical knowledge on all systems
 Manage multiple users accounts and update themwhen necessary
 Quickly arrange repair for hardware in occasion of hardware failure
 Update systemas soon as new version of operating systemand application software comes out
 Monitor systemperformance and run reports based on results
September 2015 – December 2015
ESP global Services
Global Service Desk Analyst / Desk Administrator
Key Responsibilities
 A high degree of Excellent communication skills and telephone manner is also mandatory
 Escalate unresolved calls to the infrastructure support team
 Log all calls in the Service Desk Call Logging system(Service now and Support works )

2.  To arrange for external technical support where problems cannot be resolved in house
 Act as a first and single point of contact for phone calls, emails and tickets logged from external customers
regarding IT issues
 Take ownership of user problems and follow up the status of problems on behalf of the user and communicate
progress in a timely manner
 To maintain a high degree of customer service for all support queries and adhere to all service management
principles
 Working alongside the data centre technical team in a fast-paced,technological environment
September 2014 – August 2015
FCA Capital Retail Operations (Fixed term contract)
Review booking and funding specialist
Key Responsibilities
 Provide IT security support and administrative support
 Provide a right first time service to the dealers in respect of agreement encoding on to the proposal system
 Liaise with dealerships and offer them advice on financial issues
 Strong knowledge of excel and looking after excel documents
 Strong knowledge about computer hardware and in-house software systems
 Highly efficient at analysing, detecting problems and troubleshooting errors
 Utilize my technical skills to cater to the technical needs of the organization
 Upgrade the installed systems from time to time
 Coordinate tasks with management to identify the future network requirements
 Provide technical assistance in troubleshooting errors and malfunctioning for the team
 Check details thoroughly and then action a Payout loan from anything up to £100,000
 Verify documentation according to policy, rules and regulations
 Work closely with the IT department wit
 Roll out new machines for users
 Manage any IT issues within the team
May 2014 –September 2014
Colt Telecommunications and Allied Worldwide (Outsourcing)
Internal Desktop Support 1st and 2nd line engineer
Key Responsibilities
 To provide 1st line technical support via phone and email and an in-house call logging system
 To make sure all service level agreements are met as well as enquires are dealt with in a timely manner
 To support users remotely via remote access
 Support a wide range of users making sure that all hardware or software problems have been dealt with
 Install drivers and software on machines when necessary for users
 Build machines for users,encrypt drives and devices
 Support users in the use of computer equipment by providing necessary training and advice
 To take ownership of user problems and be pro-active when dealing with user issues
 Troubleshoot and find solutions to network errors that may occur with any hardware or software
January 2014 – May 2014 (Temporary Contract)
Azknobobel Commercial Operations
Sales Co-ordinator
Key Responsibilities
 To liaise with the depot, forecasting department and stock control
 To make sure all customer complaint and enquires are dealt in a timely manner
 Investigate any internet communications breaks downs
 To use a variety of software and to have knowledge on them
 To make sure all deadlines and cut of points are reached
 Negotiate terms with the client at a cost best suited for both parties
 To respond quickly and efficiently to all in-coming sales enquiries, by email, telephone and fax

3.  To troubleshoot basic network errors that may occur with any hardware or software
 To have a excellent understanding of IT packages such as SAP, Right fax, Outlook and many more
 To make decisions based in information provided by customers on delivery issues
 To work to tight deadlines ensuring all invoice payments and cash collections can be made on time
March 2013 –November 2013 (Secondment)
Customer Service and Business Support Officer
Slough Borough Council
Key Responsibilities
 To be the first point of contact for all enquires through email, telephone,letter and personalcontact.
 Responding to enquiries learners, staff and tutors may have.
 Advise and present information to members of the public about learning opportunities available.
 Receive and record all transactions promptly, accurately given by the learners in compliance with the policy
 Give advice and suggest what would be a good option for learners to take if they havent chosen a course.
 Assist in the induction, supervision, and on-going support for the Learners
 Assist learners with any enquiry they may have, this usually ranges from a number of different things.
 Advising learners on the completion of enrolment forms, collecting fees and issuing reciepts
 Undertake learner feedback surveys through telephone and one to one contact.
 To liaise directly with learners through email, telephone, word processing,supporting Learners
 To operate a variety of systems and computer packages,keep accurate records,assist in the general support.
 Promote the service including maintaining information for learners like leaflets, posters and booklets.
 To assist the Business Support Officer in the administration of the service.
 Accurate data entry, includes enrolment and attendance information from registers onto data systems
 Take part in induction, annual appraisals, one to ones,attend meetings.
 Take calls regarding housing benefit and council tax enquires and advise accordingly
 Make sure all enquires have been dealt with in a proficient and timely manner
September 2012 – March 2013
Customer Advisor
Slough Borough Council
Employs around 18,000 people across the organization. They deal the public’s quires from which range from so
many different things such as, transport,council tax, benefits, environmental, bin collection and building control.
Key Responsibilities
 To provide a high quality administrative support role to the team.
 Give assistant to all customers.
 Answering Telephone Enquiries as well as Email enquiries.
 Take in new claims and verify forms and applications.
 Receive Council Tax Payments and Housing Benefits arrears.
 Record all transactions promptly, accurately and in compliance with Slough Borough Council policy.
 Check and order stationary stock.
 Answer customer’s enquiries regarding their housing benefits council tax.
 Attempt to resolve issues and problems with customer's accounts.
 Initiate and open new claims and accounts for customers who apply for housing benefits.
 Explain and advise the services available that Slough Borough Council offer to their customers.
2011
Administrator
NEW BHARAT
New Bharat is a family run company founded in 1977. The company has many market areas from Coaches and
Various Construction Supply Companies.
.
Key Responsibilities
 Responding to telephone and email enquiries.
 Creating and maintaining filing systems.
 Processing word and excel document.

4.  Processing invoices.
 Looking after the budgets.
 Keeping diaries and making appointments for staff.
EXTRA CURRICULUM ACTIVITIES
Voluntary work abroad with Khalsa Aid in Greece. Keeping fit and jogging regularly. I am also currently
reading a book on IP addressing to increase my knowledge.
PERSONAL INFORMATION
Language proficiency: English, Hindi, Punjabi, Urdu.
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