Customer experiences and support are omnichannel and immediate. We know your brand is dependent on timely support, processes, and responsiveness. We hire and manage experienced support experts to keep clients focused on expanding their business, while we manage the command center.

1. Customer Support
Staffing
Workforce & Resource Solutions
To Bridge the Skill Gap, Engage a Contingent / Virtual /
Remote / Offshore Resource!
Hvantage Technologies Inc.
23463 Haynes St West hills Los Angeles California 91307

2. Overview of Contingent / Virtual /
Remote / Offshore Solutions
At any organization demand dependent work like seasonal employment, paid
internships, freelance work, contracts and temporary employment requires
freelancers, independent contractors, consultants, or other outsourced and
non-permanent workers who are hired on a project basis can be termed as
Contingent workers.
A person or a group that is capable to provide administrative, specific, or innovative
(social) help to clients remotely is labelled as Virtual Assistant or Virtual Office
Partner.
Off-site support providers which are located at some distant locations than the site
but provide all support or assistance are Remote Assistants.
They all are excluded from any benefits which are offered to a regular
employee.

3. Purpose
In less than a decade, businesses have spectacularly increased the involvement of
Contingent/Virtual/Remote/Offshore resources exponentially as the hassle of rising
labour expenses, uncertainty in market, expectations of employees and
dissatisfaction despite great perks has grown unmanageable and therefore the
involvement of a work force which will quickly adapt to plug conditions and shall not
be a bearing responsibility has increased rapidly.
Some business resources and functions are critical to an organization’s success and
continued operations. Therefore, it is essential that an organization's processes
operate effectively without excessive interruption. Contingent/Virtual/Remote
workforce supports this objective through their periodic involvement and flexible
approach.

4. Advantages
• Freedom from payment during fluctuations
• Freedom from tax liability, reward, bonus, compensation and paid-offs!
• Work quality is assured since experts are arranged to manage the task!
• Infra, stationery & resource costs are saved!
• Borders doesn’t become a barrier!
• Greater Flexibility since we don’t have to retain them for long!
• Less investment since manpower is easily available in Indian economy!

5. Our Customer Support Offerings
We can summarize your challenges.
Customer experiences and support are omni-channel and immediate. We know your brand is
dependent on timely support, processes and responsiveness. We hire and manage experienced
support experts to keep clients focused on expanding their business, while we manage the command
center.
We can help with your Customer Communication…
At Hvantage, we can help relieving your communication headaches so you can escape daily chores and
focus on the purpose domain of the company, thus ensuring better profitability.
• Trust us for daily records and delivery timelines
• Consider us for bulk entries
• Take our specialists to deal with new tools and changing technologies.

6. • Customer Service
• Billing
• Outbound Support
• Technical Support
Our Customer Support Offerings

7. • Live Chat & Email
• Social Media
• In-app
• SMS Text
Our Customer Support Offerings

8. Our Scope
Whether searching last-minute or on-demand worker for your expanding and
industrious company can be a challenge — but that’s exactly where we step in.
We are efficient in providing individuals and teams! Resource & Workforce Solutions
that we offer are:
• Freelancers on a À la carte basis
• Consultants to drive processes better
• Temporary Employees for certain period of time
• Technical Support Assistance to provide technology based solutions
• Development Support for all your mobile app/web app development
• Start-up Staff to accelerate the growth of your new venture

9. • Part-Timers for short period regular tasks
• Contractors to accomplish long/short terms tasks
• Outsourced Workers paid and manged by a third party
• W2 Employees paid hourly via staffing firms’ payroll
• Offshore Staff to perform your business function
• Customer Support Assistants to ensure your customers never feel unheeded
• Virtual Assistants for tasks that do not require physical presence
• Remote Resources working from distant location engaging & managing through
internet
Our Scope (Cntd..)

10. Why Us?
Hvantage Technologies is a Resource &Workforce Provider, with a vision to provide
adept resources for our clients.
We believe in cultivating relationships and deliver personalized experiences with the
primary focus of providing experts in terms of calibrated and timely fulfilment.
We provide the expertise, stability, and global resources to meet your specific
needs, and we are ready to work with you.
Additional hampers in collaborating with us
• We’re centrally based thus have access to a bigger data pool
• Since we do not hail from a Metro Tier - 1 city, thus, our service costs are lesser
with no compromise in the calibre.

11. Our strategies are defined and structured and thus makes it easier to achieve timely
fulfilment. Our steps of working are as follows:
• RFP (Request for Proposal)
• Proposal Presentation to the Client
• Understanding Project/Requisites
• Map Parameters
• Start the quest for Expert(s)
• Gather Expert(s)
• Deliver your Resource/Workforce
Why Us? (Cntd..)

12. Appendix
• Major Industries We Serve
• Areas/Functions We Deliver In
• About Us

13. Major Industries We Serve
• Education
• Technology
• Event Staff
• Facilities & Maintenance
• Field & Consumer Services
• Healthcare & Wellness
• Hospitality
• IT
• E-Commerce
• Communications
• Transformation & Growth
• Legal Services
• Manufacturing
• Animation/Media/Publishing
• Transportation & Logistics
• Internet
• Travel & Tourism

14. Areas/Functions We Deliver In
• Administrative
• HR
• Operations
• Finance
• Sales
• Business Development
• Technology Support
• Virtual Assistance
• Strategy
• Merchandising
• General Labour
• Home Services
• Personal Services
• Collateral Development
• Admin Assistance
• Customer Support

15. Areas/Functions We Deliver In (Cntd..)
• Audio/Visual
• Competitor - Research, Analytic &
Insight
• Customer - Research, Analytic &
Insight
• Data - Research, Analytic & Insight
• Market - Research, Analytic & Insight
• Remote Resource
• E-Commerce Management
• Due Diligence
• Writing
• Translation
• Project Management
• Warehouse Operations
• Security Services
• Technical Support

16. • Founders: Founded in 2011 by Neelesh Jain - serial entrepreneur in telecom & real
estate
• Locations: 2 offices in Indore, India with 150 technology and operations team
• Expertise: Development Support, Back Office Support, Customer Support,
E-Commerce Management Support, Offshore & Outsourcing Support Services
• Domain Expertise: Healthcare, Banking, Finance, IT & Technology, Internet,
Shared Economy, and e-Commerce
• Lean Operating Model: Sales and support in US & operations in India
• Clients:

17. THANK YOU!
Look Forward To A Profitable
Collaboration..!
Hvantage Technologies Inc
www.hvantagetechnologies.com
info@hvantagetechnologies.com | neelesh@hvantagetechnologies.com
+1-347-918-3427