1. Anthony Dunn
1097 Putnam Avenue
Brooklyn, NY 11221
KEY SKILLS
Technical Troubleshooting
Hardware Configurations
Software installs
LAN Connectivity
Problem Diagnosis
Preventive Maintenance
User Training Support
Strong background in
Customer Service
Tandberg/Cisco efficient
PERSONAL SKILLS
Well Presented
Relationship Building
Deadline Led
Ambitious
Excellent Verbal and
written communication
with technical and
nontechnical users
SOFTWARE
MS office (PowerPoint,
Word, Excel proficient)
Instant Messaging
VMware Fusion
LANDesk
Web-based Conferencing
RedBeam Asset
Management
HARDWARE
Crestron
Extron
Polycom
Tandberg Systems
Affiliations
Member of InfoComm Int’l
Organizationcommitted to
furthering the professionalism
of the audiovisual industry.
A/V & I.T. USER SERVICES TECHNICIAN
Anthonydunn2014@gmail.com
PROFILE
Solutions driven Technician w ith extensive experience resolving I.T issues, implementing A/V technology and
conference services for client meetings. Provide Audio/Visual support for 8,700 employees in 2 out of 4 Credit
Suisse locations. I participate w ith business units as part of the ‘team' during client presentation meetings.
Accountable for A/V and IT functions during management meetings and new business opportunities. Expected to
respond quickly and provide solutions during incidents and urgent requests. Excellent w ritten communication skills;
coordinate and instruct end-user and intern training pertaining to the operation of multimedia systems and general
I.T. User Services.
My goal is to provide clients w ith the highest level of customer service and enrich the value and perc eption of the
team.
PROFESSIONAL EXPERIENCE
Audio Visual TECHNICIAN
Credit Suisse/ New York, N.Y., - July 2015 – PRESENT
 Responsible for providing audio-video/technical support for over 400 conference rooms and Live
event spaces expanding over two campuses here in our New York Offices
 Facilitate all audio visual requestthatrequire PowerPoint,PDF, or keynote presentations and
provide technical assistance for all meetings thatrequire tech support
 Responsible for working directly with the global media services director and reservation staffin
creating proper infrastructure of audio visual requirements for meetings event.
 Set – up A/V requestfor all Quarterly Town Halls,internal event productions ,clientconferences and
high level meetings such as Executive Boards (ExB) and Managing Director (MD)
 Operate and maintain conference room A/V presentation systems using Cisco or Webex virtual
meeting software as well as private office A/V setups.
 Book video conference meetings in TMS Software
 Ensure that A/V equipmentis in good working order,such as projector bulb replacement,monitor re-
adjustment,cable changes and deck swap-outs
 Responsible for the assembling and striking ofall mobile units such as sound systems,audio
mixers,video cameras,video switchers,plasma screens and projectors
 Provide timely response and resolution to clientissues
 Provide managementwith incidentreports on an as needed basis
A/V and I.T. USERSERVICESTECHNICIAN
Havas Media/Havas WW. New York, N.Y., - November 2004 – July 2015
 Provide AV, computer and videoconferencing support for meetings and special events throughout the
agency and offsite
 Provide and support on and off site Mac/PC support for Senior Level Executives, clients, and all other
hub offices across the region
 Configure and Deploy Mac/PC laptops and desktops according to agency protocol
 Responsible for multipoint VTC conferences across global time zones including building video conference
calls via EasyNet, notifying other endpoints, as w ellas coordinating audio backup via a third party bridge
 Coordinate Web based conferencing, Send reminder notices w ith proper protocol, and troubleshoot
equipment issues as needed.
 Provide strong softw are skills including, installation, troubleshooting, and problem resolution utilizing
mixed resources. Excel, Pow erPoint and Word, Window OS and MAC OS X
 Utilize the N8002 Video Matrix for live and internal video feed placement
EDUCATION
 Liberal Arts Degree – In progress
References furnished upon request
347-248-0142