1. Tony Bennett
315 S. Broad St.
Philadelphia, PA 19107
theothertonybennett12@gmail.com
267-205-8547
PROFESSIONAL SUMMARY:
Over 11 years of extensive Customer Service / Call Center, Office Support Experience as well as 2.5 years of IT
Ticket Troubleshooting, Tier 1, Help Desk, Technical Support, Hel Desk, Sales, Clerical, Break & Fix, Admin,
Windows Deployment, Reimaging, Web Design, Software Freeware, Hardware, Microsoft, Linux, VMware,
Microsoft Office, One Drive, SharePoint, Active Directory, Office 365, Entry Level Web Design, Multi –
Media, Entertainment Business.
Skills
 Inbound and outbound call center rep and online live customer support
 Assist end users with resolving technical issues via phone and in person
 Utilize and configure Microsoft Office including Word, Excel, PowerPoint, Access and Visio
 Self-starter who completes projects prior to assigned deadlines
 Experienced in providing customer support, technical and non-technical
 Creative researcher who seeks out and finds solutions
 Increase company profits by suggestively selling products
 B2B 1st Party Business Collections; 3rd Party Residential Collections
 Mortgage Business Customer Service / Call Center Rep – New Business / Technical Support, Ticket
Troubleshooting
 Active Directory –Promo Wizard and Direct Link – used while in school at ITT Technical Institute
 Ticketing Systems – PeopleSoft, TCMS, TYSES , COPS, Accurint & more -Used Professionally in Call
Centers
 IT, Call Center, Collections, Customer Service, Office Collections
 Shared Permissions
 Entry Level Website Design – Drag & Drop Sites, WordPress
 Linux 1 and 2 Courses, Linux Commands, Linux Security, Linux Desktop & Security, Fedora 15 and 17
 Intro t o Programming Course at ITT Technical Institute of Philadelphia
 Drop and Drag Website Design
 Citrix Server
 Cisco Software and Hardware
 All aspects of IT infrastructure and configuration
 IT Ticket Troubleshooting in Call Center Environment for Fiserv Inc.
 Technical Support, IT, Tier 1, Tier 2, Tier 3, Help Desk

2.  Desktop Support and Remote Desktop Support at Comcast Business Class
 Internet, TV, and Cable IT Ticket Troubleshooting
 Operating Systems – Windows Vista, XP,7,8,8.1, and Windows 10 – Used at ITT Techl and at Comcast
 Unlocking Passwords. Building platforms, Website & Internet Security – SSL
 Microsoft & Linux Security, Desktop and command line
 VPN – Virtual Private Network – VmWare Player– Server Used at ITT Tech – Virtual Server
 Remote Desktop Support working for Comcast as Tier 1 Technical Support CA3 Billing Business Rep
 Linux 1 and 2 Administration, Fedora 15 and Fedora 17
 Linux Command Line Prompt
 Linux Command Line
 Linux Operating Systems and Desktop Security
 Entry Level Web Design Drag and Drop, Word Press…Entry Level Coding
 Intro To Programming Course at ITT Tech
 Reimaging and Deployment Microsoft
 Computer Networking Systems; Desktop Support; Help Desk
 Tier 1,2,3, / Remote IT Support Tier 1 Comcast Business Class
 Scripting App From Desktop that opens up many collection apps to collect from businesses
 Internet, Telephone, Cable Remote Troubleshooting, Fixing DNS Issues, Configuration, Analytics
 Adding Static IP Blocks / Orders
 Dispatching Field Techs to Comcast Business Customers to install new service, For Cable, Internet and
TV Modem and Box
 Instructing and Assisting Many Techs on Site with talking them through Installation
 Working in Comcast CA3 Business Billing using software collections systems
 1st Party B2B Business Collections at Verizon and 3rd Party Residential Collections through Alliance 1
 Other Collections Systems Used in past are Accurint for Skip tracing ,Cops, TCMS, Peoplesoft and
more
 Used Many Set-Top Boxes, Remote Install, Installation when Field Tech Needed Assistance
 Business Customer Dispatch – Same Day – Storms- Hurricane, Inclement Weather – Power Lines Out
 Black Out / Brown Out Assistance
 Telephone, Internet, Cable Set – Top Box Reset – Arris Phone Box – Gateway Internet Modem,
 ACT TV Box and a smaller version
 Associated with The IT Field Since September of 2001 where I enrolled at ITT Technical Institute of
Philadelphia, PA for Computer Networking Systems. Graduated November of 2014 with an
Undergraduate Associates Degree in Computer Networking Systems. Also worked in IT Ticket
Troubleshooting at Fiserv of King of Prussia, PA and Tier 1 Technical Support at Comcast Business
Class in Horsham, PA. Done some minor Help Desk, Reimaging. Windows Deployment, Break & Fix

3. Work & Entry Level Web Design. Worked as a former Booking Agent in Music Business & also
Licensed Artist Manager since 2003. I also studied Entertainment Law, Audio Production, Music
Production and Multi – Media. I am well versed in Copyrights, Contracts and more.
PROFESSIONAL EXPERIENCE:
Amerihealth Caritas through Superior Talent of Plymouth Meeting, PA. Jan 2016 – Feb 2016
Customer Service / Call Center Rep for Healthcare Industry
Responsibilities:
 Assisted Amerihealth insurance clients search for PCPs and Specialists
 Mailed Out Provider and Specialist Directory Listings to them
 Provided adequate customer care and professional assistance
 Had intimate knowledge of the line of business 700 that I was responsible for working on a day to day
basis until it was taken away from Amerihealth
 Worked with at least 4 different software systems
 Major inbound call center – high call volume – 75 calls per day
Independence Blue Cross through Careers Philadelphia, PA, January 2015 – March 2015
Call Center Billing Rep for Healthcare Industry & Customer Service
Responsibilities:
• worked in major call center handling billing issues and taking payments for individuals, groups.
corporations, admins, brokers, marketing reps, vps, receptionists, and presidents
• worked with many different billing systems and collecting on debts through credit card and billing
processing systems.
Comcast Business Class, Horsham, PA , March 2013 – November 2013
Tier 1 Technical Support CA3 & Billing for Business Division
Responsibilities:
• responsible for troubleshooting, correcting and fixing internet, telephony and cable issues
• operated in high inbound call center taking calls from business customers – 75 per day.
• Dispatched Filed Techs to business locations to fix wire damage, blackouts, brownouts etc.
• Businesses took priority and were often granted same day appointments
• DNS, Static IPs (blocks), Port Forwarding, Configuration
• Upgrading and Downgrading Service Plans requiring Some Sales
 Assist with multiple aspects of Sales, IT, Tech Support and installation
 Reviewed accounts and often corrected mistakes that were made
 Major call center set up – resetting set – top boxes, internet gateway modems, and Arris telephone box
modems
 Voice Over IP
 Comcast Voice
• Analysis, Mitigation, Phone Support, Office Support, Tech Support
Fiserv Inc. through WorkWay Staffing of Glendale, CA January 2011 – May 2011
Logging Tickets/Answering Calls/Call Center Work For Credit Unions Fiserv Represents
Responsibilities:
 Logging tickets and taking calls from the many different unions Fiserv represents
 At times unlocking passwords, working directly with certified techs

4.  Their main tech support team was in another state although there were on site techs
 About 6 onsite techs I worked with directly through supervisors Ken and Kim.
 Managed credit unions websites, mainframe, server, backup server, ATM etc.
 Responsible for their mainline support, back office, front office, mainframe and more
 Technical support call center support rep
 Received a recommendation from a top VP of a major credit union
Domus Inc.through Today’s Office Pros, Philadelphia, PA , October 2010 –January 2011
Customer Service / Outbound Call Center Rep
Responsibilities:
 Outbound Call Center Rep Soliciting Lottery Machines& Scratch Offs for PA Lottery
 Set appointments for installation
 Called small business, coffee shops, cigar shops, tobacco shops, restaurants
Walt ReederEntertainment, Philadelphia, PA, February 2009 – December 2009 (I was also here back in
1997 for the same role as a Booking Agent
Booking Agent / Music Business / Entertainment Business
Responsibilities:
 Responsible for negotiating and securing one – nighter concert / show dates with concert promoters / talent
buyers for signed recording acts/singers/rappers/comedians etc..
 Negotiated terms, offer sheets
EDUCATION
ITT Technical Institute – Philadelphia, PA – Computer Networking Systems Major – Graduated with
Associates Degree on October 4,2014 – Attended September 2011 – September 2014
The Art Institute of Philadelphia – Philadelphia, PA-Music & Video Business / Multi – Media – graduated
with Associates Degree in December of 1997 – Attended from December 1995-1997
Camden County Community College-Blackwood, NJ – Liberal Arts & Sciences-Communications
No Degree – Transfer after 1.5 years – September of 1991-August of 1992