1. DAVID “SEAN” NEUHARTH
Phoenix AZ / (480) 510-4876 / Sean.Neuharth@Gmail.com
Summary
Highly experienced TechnicalProfessionalwho works wellwith minimumsupervision. Possess various skillsets inseveral industries.Ability to
learn proprietary localandcloudbased softwareat an advanced level in a timely mannerto beableto implement,configure, support and train.
Excellent verbalandwrittencommunication skills,personableand approachable withcustomers, end users and management. Problems solver
with greatanalyticalskills as well as prioritizing issues. Can takea project and manage itfrom beginning toendwith grea tsuccess. Great training
skills withcustomers and co-workers.
Highlights
 ExtensiveHelpdeskSupport
 CompTIAA+and MCP Certified professional
 Active Directory Administration
 Microsoft System CenterManagement
 Mobile devicemanagementand support
 Advanced SQL database experience
 CUCMadministrationand Support
 MDMdeployment andsupport
 Microsoft RetailManagement System advanced
experience
 Work independently and takeinitiativeon projects
 Work well under pressureand infast paceenvironments
 Salesforceuser management andsupport
 Work well under pressureand infast paceenvironments
 Quick learnerwith proprietary products andadvancedsoftware
 Server, raid configuration, network,andPC troubleshooting skills,work
with all platforms ofWindows, home,professional and server
 Project management experience
 Great training skills
Experience
IT Support Analyst 4/2013- Present
Walton International Group Inc. Scottsdale, AZ
 Managed 2 remoteofficemoves within go-livedeadlines
 Procured anddeployednew desktops andlaptops to150users
 Procured anddeployednew mobiledevices for 150 users
 Negotiateseveralvendorcontracts to helpbring down costs
 Research department requests and providealternative solutions to streamlineemployeeprocesses
 Createdautomated tasks to alleviate employeedaily tasks
 Implemented andDeployed MS IntuneMDMfor all mobiledevices
 iPad, MS Surface andAndroid tablet support
 Active directory support and configuration
 Microsoft ExchangeandSCCMmanagementand support
 Managed MS Office upgradeand Deployment
 Support andMaintain Crestron boardroomequipment
 CUCM(Cisco UnifiedCommunications Manager) management andsupport
 Xerox Business class printer supportand maintenance
 Changed company perception ofITto makethedepartment moreapproachableto the staff
 Trained users on basictroubleshooting steps andreducedhelpdesk requests
IT Support 2/2013- 4/2013
Texas Rangers – Spring Training (Contract) Surprise, AZ
 Rollout upgrade oflaptops, jet packs andair cards toall coaching staffand frontoffice employees
 Support media room during games to ensure connectivity for streaming ofgames
 Support PC’s, printers and barcodescanners for coaches and players in the locker room
 Support proprietarycorporate cloud based softwareand database for scouts andcoaches
 Assist ininstallandconfiguration offield cameras for recording for scouts
 Support players in video review room for player preparation and reviews

2. POS Installation Technician and Trainer (Contract)
Retail Management System and OpSuite Implementation Specialist (Permanent) 7/2009 – 3/2013
POSitive Technology/ OpSuite Scottsdale, AZ
 Implemented a planfor rolling outnewsystemto multiplelocations ina franchise(up to400insomecases)
 Managed new clientimplementationofPoint ofSalesystems from thegroundup as wellas converting from anexisting systems
 Extractedexisting data andconvert into SQL RMS databaseas well as theCloud based SQL databasefor implementation
 Set-up ofdatabase server using cloud based technology
 Set-up of proprietary softwarefor syncing transactions and data to thecloud
 Researchedclient database relatedissues using MicrosoftSQL.
 Reproduced anomalies, document themfullyand prioritize themfor development
 Train franchiseOwners, Managers andstaffon new systems bases ontheirpositions
 Installed new pointofsale(POS) hardware for retail stores as well as back office management hardware
 Installed MicrosoftRMS software andconfiguredto store preferences for security andgeneraluse
 Configured Access Points in stores for use withHandheld scanners
 Convertedcustomer anditem databases fromold softwareto new software and syncto onlineDB servers
 Troubleshootcommunicationand conversion issues as they develop and work withdevelopers onresolving
 Customized XMLfiles for receipts to printin theformat as requestedby theowner/ manager ofthestore
IT Administrator 3/2008 – 3/2009
Giroux Glass Inc. Las Vegas, NV
 Provided desktop supportfor hardware/softwareand phone/email supportofremoteoffice users.
 Responsiblefor theresearch and procurementofnewhardware andsoftware.
 Managed allauditing for ITdevices hardwareand softwarelicenses.
 Maintained remoteandsiteto site VPNconnections for multipleoff-sitelocations and off-siteAD servers
Technical Engineer Level II 4/2007 – 3/2008
Lumension Security Scottsdale, AZ
 Provide supportfor ITadmins for proprietary security software for most military branches,several major banks and universities.
 Diagnoseand resolvepatchremediation for servers andall end points.
 QA future MS patchreleases in various scenarios
 Troubleshootsoftwareinstallations failures and train clients on oursoftwareinstallprocess.
 TroubleshootSQL databaseerrors and correct databaseissues.
IT Support Administrator 5/2006 – 4/2007
Corpedia, Inc. Phoenix, AZ
 Provided desktop supportfor hardware/softwareand phone/email supportofremoteoffice users
 Installation, configuration andtroubleshooting ofhardware and software
 Responsiblefor research and procurementofhardware and software
 Maintained and managedsoftwarelicenses
Education
Associateof OccupationalStudies Degree inComputerNetworking & InformationTechnology Phoenix,AZ
High Tech Institute
GeneralEducation, CiscoRouting,Microsoft Server 2003Courses
Gateway Community College