IT Manager, Strategic Planning

1. H. HOLT SATTERFIELD
IT Manager
Talent Areas Include: Talented communicator and problem solver with the unique ability
• Strategic Planning to translate technical jargon into lay terms to get to the heart of the
• Risk Mitigation matter and provide support and training for maximum effectiveness.
• System Upgrades Strategic leader with a depth of experience in planning and
• Technical Installs implementing upgrades, forecasting potential issues and developing
• Disaster Planning proactive solutions. Focus on minimizing costs by providing internal
• Technical Writing support rather than relying on vendors.
Career Highlights
⋅ Reduced help-desk call volume 50% following upgrade from Windows XP to Windows 7, as
well as testing and replacing various desktop applications.
⋅ Saved thousands of dollars by handling large portions of desktop upgrade in-house.
⋅ Reduced time spent training and hiring replacements via creating rigorous test document to
gauge staff knowledge prior to hire.
⋅ Salvaged incredible amount of attorneys’ administrative time by upgrading document-
management system that automatically filed attorney emails to DMS.
⋅ Slashed billable vendor hours 70% by bringing most maintenance and troubleshooting tasks
in-house.
Recently Upgraded: Exchange 2003 to Exchange 2010
SQL 2000 to SQL 2008
NEC PBX phone system to Shoretel VOIP
Autonomy's iManage 8.2 to iManage 8.5
Technical Proficiencies
Hardware: Cisco PIX515, FortiGate, SonicWall; HP ProCurve switches, Dell
PowerEdge, HP DL380
Operating Systems: Windows XP/7; Windows Server 2003/2008R2
Software: MS Exchange 2003/2010; MS SQL 2000/2008; Active Directory; Group
Policy; Blackberry Server 4.0-5.3; RDP Terminal Services; Citrix 4.5;
Postini/MimeCast Spam/AV filtering; Sophos AV; Symantec
BackupExec; Altiris, Argent; Equitrac; Omega; RightFAX; Autonomy
iManage 8.0-8.5; MS Office 2003/2010; MS Visio; Crowther macro
suite; Summation; Westlaw CaseNotebook/Caselogistix; Breeze;
Workshare; Payne Metadata Assistant; PDF CompareDocs; eCopy;
Sherpa Email Archive; i365 Evault DR system
Telephony: NEC PBX; Shoretel VOIP
Continued…

2. Professional Experience
ERVIN COHEN & JESSUP LLP, Beverly Hills, CA July 2005 to May 2012
Attorney practice with 100 employees specializing in individual and corporate legal issues.
IT Manager (January 2006 to May 2012)
Assistant Tech Administrator / Trainer (July 2005 to January 2006)
Recruited into company in administrative role, yet quickly promoted to management following
exit of previous manager. In new role, acted as both strategic leader and hands-on support,
working with team of system administrator and two help-desk staff. Developed and maintained
budgets for licensing, hardware, and software purchases, providing Technical Committee with
technical forecasting and planning. Wrote and delivered documentation for users on software
usage and disaster recovery. Supported 100 users and 16 on-site servers, providing user
training and supporting help desk in off hours.
COX, CASTLE & NICHOLSON LLP, Century City, CA July 2004 to July 2005
Full-service real estate law firm with more than 100 attorneys in Los Angeles, Orange County,
and San Francisco.
Software Trainer / Tech Support
Provided both one-on-one and group training via presentations and documentation. Assisted
users with questions on mobile devices, hardware, and software, supporting them remotely.
STROOCK, STROOCK & LAVAN LLP, Century City, CA May 2002 to July 2004
Law firm providing transactional and litigation guidance to multinational corporations, investment
banks, and venture capital firms.
Software Trainer / Tech Support
Supported 90 users in one-on-one situations, sitting with them at their desks to resolve issues
and offer training.
ROSENFELD, MEYER & SUSMAN, Beverly Hills, CA 1998 to May 2002
Focused on entertainment law, intellectual property, litigation, real estate, banking, corporate
law, and trusts.
MIS Technical Support & Software Trainer
As sole IT support member, kept 50 users up-to-date and running through training and technical
support. Also provided word processing.
Additional Experience
Word Processor / Paralegal, LANE POWELL SPEARS LUBERSKY, Los Angeles, CA
Word Processor / Trainer, PETTIT & MARTIN, Los Angeles, CA
Education
M.F.A., Film / Screenwriting, AMERICAN FILM INSTITUTE, Los Angeles, CA
B.A., English / Business with honors, VANDERBILT UNIVERSITY, Nashville, TN