1. Francisco Bahamonde
7 Monroe Ave
Vernon, NJ 07462
(646) 772-0193
frankbaha@techie.com
PROFILE
Highly motivated desktop / technical support professional skilled in troubleshooting, analyzing and resolving
complex technical problems by utilizing advanced resolution procedures. Looking for professional growth and
development within a sound company where I can contribute my training and acquired skills as a technician and
leader.
SKILLS
 Extensive technical knowledge of applications and equipment
 Ability to handle software testing tools and environments that are essential to job function
 Strong leadership and interpersonal skills
 Strong organization skills and work ethic
 Flexibility – Easily adapt to ever changing industry / environment
 Self-motivated and willing to take on additional tasks beyond day to day tasks
 Outstanding analytical, problem-solving, and troubleshooting ability.
 Superior communication (oral and written), customer service and interpersonal skills.
WORK EXPERIENCE
The Jones Group / NineWest Holdings , New York City, NY June 2004 – September 2015
Technical and Desktop Support Analyst
 Extensive technical background in PC, and HP Printer support as well as technical knowledge of MAC
and associated software
 Excellent troubleshooting skills and ability to diagnose problems identify and implement appropriate
remedial action to put equipment back in service.
 Project lead for a major upgrade of user equipment to support JDA software as well as install the JDA
software and patches
 Involved in the installation of Cisco WAP’s and ensuring their configuration
 Involved in the upgrade of PC’s and laptops to Window 7, imaging via network and data transfer to new
equipment
 Contact vendors on warranty products and escalate issues for vendor repair or onsite repair.
 Work alongside networking team to install and configure routers and switches in several buildings and
locations.
 Project leader of several major moves including surveying new and old areas to ensure proper installation
of all workstations and peripherals
 Support and deploy Mac / Windows laptop and desktop on network as well as installation of software
 Configuration and installation of HP and Canon print server appliances
 Serve as point person and coordinate help desk assignments in managers supervisors absence
 Extensive experience in working directly with help desk supervisors, help desk and other department
personnel to resolve customer or network issues
 Provide executive support
 Knowledge of the principles, policies, practices, procedures and strategies to properly and efficiently
support users and executives
 Ability to communicate effectively, both orally and in writing to communicate outstanding issues to team
members and have them resolved in a timely manner

2.  Regularly work in Active Directory and SCCM.
 Work with BMC SDE (Service Desk Express) ticketing system and follow incident priority protocol.
 Strong working knowledge of MS Office Suite 2010 and configurations.
 Work with and configure Blackberry, Android and iPhone and well as tablets for corporate use with
AirWatch software.
Gloria Vanderbilt / One Jones Jeanswear New York City, NY March 1996 - 2004
Systems Administrator / Technical Support
(Company acquired by The Jones Group in 2004)
 Knowledge of Microsoft NT, 2000, 2003 servers
 Migration from Lotus CCMail to M.S. Outlook 2000 Exchange
 Maintain Exchange server with software updates backups on all servers
 Manage email administration and support of MS Exchange 5.5/2000 and MS Outlook 2000.
 Upgrade Windows 95/98 OS to Windows XP and offer hardware repairs as needed.
 Knowledge of IP addressing schemes as well internet protocols.
 Ability to utilize remote access methods such as Dameware, PC Anywhere, RAS, VPN, etc.
 Knowledge and support of Microsoft Office 97/2000/XP/2003, Lotus 123, Adobe acrobat,Norton Antivirus, McAfee.
 Install and configure Windows 98/2000/XP workstations for deployment in NYC and NJ
 Utilizing imaging technologies and remote access.
 Manage and operate local help desk at client site in all areas of networking.
 Install routers,switches, hubs,network cabling, patch panels, and wiring necessary for all network connections
 Troubleshooting, and testing of PC/network hardware and software issues
 Involved in testing and purchasing of equipment and software userand network use
 Moving and reinstallation of network from old site to new through all phases
 Installation and configuration of Polycom video conference equipment in locations
 Installation of Blackberry enterprise and redirector for mobile email retrieval and Palm
EDUCATION
Electronic Computer Programming Institute April 1984
 Computer Operations training
 Certificate in supporting troubleshooting and optimizing NT 4.0
 Certificate for Outlook 2000 installation configuration
Professional Development
 Adobe CS4 / Illustrator 1
 Situational Leadership
 Coping With Change
 MBTI -Workshop