1. Ahmed Elsayed Abdelmaksoud Elbendary
1st
district , 3rd
area , building 105 , Flat 202 - Elsheikh Zayed City- Egypt
Tel: 02 38505747 -0100 7895108-ahmad_elbendary@yahoo.com
OBJECTIVE
Seeking an opportunity in a multinational or local promising company whereby my academic and interpersonal
skills can be applied and developed.
EDUCATION
Bachelor of Engineering, Shoubra Faculty of engineering Zagazig University, (2003)
• Major: Communication, general grade (good)
Nasser School, (1998)
• General secondary school certificate 90.50%
Certifications achieved
• Passed the CCIE Routing & Switching written exam
• JNCIA Certified
• CCIP Certified
• CCNA Certified
• CCNA Security Certified
• CCNA Wireless
• MCP (Microsoft Certified Professional)
• MCSA (Microsoft Certified System Administrator)
WORK EXPERIENCE
Orange Business Services, VPN LifeCycle Manager – VPN Owner ( Oct 15 till date )
• Validate the provided detailed technical design of complex VPNs in terms of feasibility, ensuring on-
time and error-free implementation to maximize the quality of the delivered services and customer
satisfaction...
• Responsible to carry out new implementation, changes and migrations for customized customers to
achieve on time and right first time delivery of solution and customer satisfaction.
• Analyze and implement complex solutions, Forecasting any complexity and challenges that may be
involved.
• Provide support to Pre-Sales team and Project Managers on VPN change management requests.
• Provide 4th level technical support for incident management and problem management entities
• Network devices: Cisco Routers , Switches , Wireless LAN Controllers ,Access points.
Orange Business Services, IP Problem Expert (IPE) , IOC team ( Jul 12 till Sep 15 )
• Act as the high level of technical escalation for the Service desk & incident management dept, lead &
provide technical guidance and support for these entities toward problem resolution..
• Resolve complex customer issues; diagnose fault-related cases by effectively utilizing software
diagnostics and other network/product utility programs
• Responsible for any related issues us the following protocols:
o MPLS/BGP
o Network devices: Cisco Routers / Switches , Juniper , MRV
o Remote Access: PPP Dial (ISDN/PSTN).
o Routing Protocols: OSPF, IGRP, EIGRP, BGP4, MPBGP or RIP.

2. Ahmed Elsayed Abdelmaksoud Elbendary
1st
district , 3rd
area , building 105 , Flat 202 - Elsheikh Zayed City- Egypt
Tel: 02 38505747 -0100 7895108-ahmad_elbendary@yahoo.com
o Security Protocols: IPSEC/Zone based firewalls.
o WAN Protocols: Frame Relay (FR) , ATM, Metro Ethernet and DSL
o LAN Protocols: VTP , VLANS , STP
o QoS (Quality of Service) implementation and troubleshooting
o Cisco Wireless solutions
• Having direct interlock channel with CISCO.
• Responsible for the verification and/or recommendation of the correct and appropriate
hardware/software customer configuration of equipment toward resolution of customer faults.
• Contacting vendors and following up until problem resolution.
• Use all forms of training provided by Equant to keep up-to-date with existing and new services and
technologies
• Respond to Customer’s Technical enquiries.
• Provide Coaching and support for team members
• Handling First Level of escalations for all subcases received
• Act as team supervisor in case of supervisor not available.
Orange Business Services, Network Problem Expert (NPE) , CTS3 team ( Dec 10 till Jul 12 )
• Act as the high level of technical escalation for the Service desk & Incident management dept, lead &
provide technical guidance and support for these entities toward problem resolution.
• Perform Problem management activities when received till determining root cause of problems.
• Interact with Vendors (Cisco, Nortel, etc.) As well as engineering teams in problem management
activities.
• Support Installation teams when technical assistance is needed.
• Responsible for the verification and/or recommendation of the correct and appropriate
hardware/software customer configuration of equipment toward resolution of customer faults.
• Resolve customer configuration problems, identify product malfunctions, and simulate communication
problems in lab environment for problem resolution
• Technical guidance, on the job coaching and support to the service desk & incident management dept.
through training sessions if required.
• Crisis management team leader for Cairo MSC network problems
• Designing & providing technical input to the Company’s technical & procedures knowledge base
following the “ITIL” standards.
Orange Business Services, ESD Expert incident management (April 09 to Nov 10 )
• Handling 3rd level troubleshooting for all customer services related issues.
• Contacting IP Problem Experts [IPE] and Network Problem Experts [NPE], for all technical
escalations and interfacing with vendors.
• Minimizing costly actions like Engineer Dispatch and Hardware replacement by efficient support to
SD/IM referrals.
• Responsible for the verification and/or recommendation of the correct and appropriate
hardware/software customer configuration of equipment toward resolution of customer faults.
• Provide Technical training to Service Desk/Incident management staff.

3. Ahmed Elsayed Abdelmaksoud Elbendary
1st
district , 3rd
area , building 105 , Flat 202 - Elsheikh Zayed City- Egypt
Tel: 02 38505747 -0100 7895108-ahmad_elbendary@yahoo.com
Orange Business Services, As a Customer Technical Support Specialist in CSP team (Oct 06 to April 09)
Responsibilities,
• Provide a professional first and second technical support for CSP customers
• Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product
utility programs.
• Dealing with different types of network services as: (Frame relay, IP VPN, ATM, and DSL)
• Dealing with both Cisco (Switches, and Routers) and Nortel (DPN, and Passports) products and
troubleshooting them.
• Provide updates as needed to the customer in order to meet performance objectives.
• Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process
• Perform technical escalations in line with company procedure.
• Monitor systems, customer networks and products, and deal with alerts and events as appropriate.
• Liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as
appropriate
Network Administrator, Eli Lilly (July 05 to Sep 06)
• Responsible for LAN administration.
• Responsible for IP telephone system administration which includes Cisco Call manager & Cisco IP
telephones.
• Responsible for Win 2000 & 2003 servers support.
• Responsible for managing & trouble shooting Cisco switches.
• Responsible for supporting & maintaining user’s desk tops, lap tops & systems.
• Assisting in troubleshooting Avaya Intuity Voice mail.
• Responsible for Handling all IT purchases, This function includes contacting vendors, preparing PRs
& insuring tying to purchasing terms & conditions.
• Responsible for all reports concerning site IT submitted to Indy headquarters.
Network Administrator, Arab Consulting Group ACGIT (January 05 till June 05(
• Responsible for LAN administration.
• Responsible for LAN construction for clients.
• Responsible for Win 2000 & 2003 servers support.
SKILLS
Languages skills:
• Arabic: Native language.
• English: Fluent.

4. Ahmed Elsayed Abdelmaksoud Elbendary
1st
district , 3rd
area , building 105 , Flat 202 - Elsheikh Zayed City- Egypt
Tel: 02 38505747 -0100 7895108-ahmad_elbendary@yahoo.com
Other Skills:
Good communication skills. Easily involved in a team & timely managed.
Service oriented, customer focussed, and have the ability to resolve complex problems through a calculated
and methodical approach
Good time management, organisational and communication skills
Ability to work under pressure.
Ability to deal with multiple tasks
TRAINING
the Course of CCNP : Building Converged Cisco Multilayer Switched Networks BCMSN ( switching(
the course of CCNP: Building Scalable Cisco Internetworks BSCI (Routing:(
CCNA
Asynchronous Transfer Mode (ATM) Workshop
IP Global Network (IGN): Workshop
IP VPN Architecture Workshop
Internet VPN Workshop
Class of Service (CoS): Configuration and Troubleshooting Workshop
MCSE 2000
• Windows 2000:Installing , Configuring , and Administering Microsoft
• Windows 2000 Professional & Server
• Windows 2000 Network Infrastructure
• Windows 2000 Active Directory & Site design
• TCP/IP
• Designing Windows 2000 Secure Network
Security
• ISA 2000
NETWORK+ Course
PERSONAL DATA
Date of birth: 21/11/1981.
Nationality: Egyptian.
Military status: exempted
Marital status: Married.
HOBBIES& ACTIVITIES
Playing football, reading & traveling.

5. Ahmed Elsayed Abdelmaksoud Elbendary
1st
district , 3rd
area , building 105 , Flat 202 - Elsheikh Zayed City- Egypt
Tel: 02 38505747 -0100 7895108-ahmad_elbendary@yahoo.com

6. Ahmed Elsayed Abdelmaksoud Elbendary
1st
district , 3rd
area , building 105 , Flat 202 - Elsheikh Zayed City- Egypt
Tel: 02 38505747 -0100 7895108-ahmad_elbendary@yahoo.com