1. Diana Li, MBA, CMA
2155 South Millway, Unit 73,
Mississauga, ON L5L 3S1
Tel: 416-892-6842
Diana.Li@telus.com
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Career Objective: Working as a high end Business in business planning area at strategic
level to utilize my analytical and project management skills.
Skill Summary: a Business Analyst with MBA and Certified Management Accountant
(CMA) designation, proven successful record in telecom industry, experiences in budgeting,
modeling and performance evaluating
Business Experience
Business Analyst 2009 - present
TELUS Communication Inc, TELUS Customer Solutions, Toronto, On
• Developing/Improving COR (Cost of Retention) model and various data
supporting to provide one-stop information in a timely manner
• Independently developing and maintaining performance evaluation matrix
for SMB L&R operation teams to improve Customer Experience &
Operational Excellence
• Conducting business case analysis, supporting risk assessment and
identifying new business opportunities to manage churn risk, improve
revenue structure and KPI
• Driving implementation and execution of key projects (e.g.
WOME/EDUF) in SMB
• Supporting and maintaining friendly relationship with cross-functional teams
and departments by proving strong support proactively
Achievement
• Recognized as the Most Likely to Recommended Team Member, TBS, in 2012
• Recovered $0.8M in EBITA from recovering EDUF discount
• Recognized by the team for demonstrating spirited teamwork and taking great
initiative while been under-staffed in 2011 and fantastic dedication and hard work on
the OOM re-launch in 2012
Account Manager 2005 - 2009
TELUS Communication Inc, Wireless Business Solution, Toronto, On
• Developed customized communication solutions for high value clients based on solid
understanding of TELUS product and service
Project Manager 1998 - 2001
MOTOROLA Electronic CO.LLP, Personal Communication Sector, China P.R.C
• Managed and controlled project budget between $100,000 to $500,000 to ensure
project implemented within budget and before deadline
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2. • Budgeted and forecasted operation expenses ， opportunity cost and
allied with cross-functional departments to limit variance within 3%
while Motorola transferring CDMA to Asia market
Diana Li
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Achievement
• Awarded 2nd
place at Motorola Team For Excellence Showcase in 2000 for my
leadership in implementation a process improvement project with cost saving by
$1,000,000
• Successfully led Personal Communication Sector to achieve ISO 9000 certification
Academic Achievements
Certified Management Accountants (CMA), On
Certified Management Accountant (CMA)
2009
Brock University, St Catharines, On.
Master of Business Administration (Marketing/Accounting) 2003 –
2005
Bachelor of Engineering, Electronic Engineering 1994–
1998
Shandong University, ShanDong, China P.R.C
Selected Achievements
Next Generation of Leaders (NGL)
MOTOROLA Electronic CO.LLP, China P.R.C 2000 –
2001
• Selected to participate Next Generation of Leaders program in Motorola University
due to my demonstrated leadership and project management skills in process
improvement and cost reduction
Additional Qualifications and Language Skills
• Selected to participate series leadership training, e.g. 6-Sigma, 7-Habits of High
Efficient People, and Public Presentation, through NGL(Next Generation of Leader)
program, Motorola University (Asia)
• Native speaker of Chinese, fluent English
Computer Skills
• Microsoft Expert Certification in Excel and Word, advanced user of Access, Power
Point, SQL, Toad for Data Analyst, and equipped with working knowledge of SAP
• Able to use Microsoft Macro to develop customized tools
• Familiar with other specialized software packages, e.g. SPSS and Smart Drawer
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3. Extracurricular Activities
• Consistent support non-profit organizations and for the less fortune, e.g. World
Version (Mississauga) and Special Olympics
• Passion for travel, mediation, classic music and ballet
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