Angelia Rockholt Morris Resume Customer Service Management Skills
1. Angelia Rockholt Morris
1650 Reservation Road
Rock Hill, SC 29730
Phone: (803) 417-1617
E-Mail: Angeliamdr2000@yahoo.com
QUALIFICATIONS
More than 17 years of customer service, payroll, bookkeeping, administrative, and management experience. Experienced with all
Microsoft office programs and various other software applications. Practiced self-starter that works well in a driven environment with
little to no supervision. Conscientious and meticulous with excellent interpersonal and communication skills.
EMPLOYMENT HISTORY
Allied Staff Augmentation Partners, Inc.
Procedure Conversion Specialist at Duke Energy's Corporate Office
September/2014- April/2016
Major responsibilities included but not limited to:
Converted Technical, Administrative, and Operating procedures from their original format to the new Fleet standard using PAS
(Procedure Automation System)
Format, proof read, edit, and ensure that all converted procedures are in compliance with The Work Manual for Procedures
and Work Instructions.
Used Microsoft Office and other programs efficiently and accurately.
Volunteered to be the representative for work group on organizational people team to increase employee moral.
Trained and mentored employees and provided support to anyone that needed help.
Bartlett Nuclear Inc.-Catawba Nuclear Station
In-Processing Administrator at Duke Energy's Catawba Nuclear Station
February/2008-February/2012
Major responsibilities included but not limited to:
Performed site In and Out processing for all vendor employees and new hires
Assessed contracts to determine badging and training deficiencies
Scheduled and tracked applicable qualification training and pre-employment/re-instatement access training.
Negotiated/Coordinated needed classes/appointments with various groups to expedite in-processing for vendor employees
Scheduled physicals and MMPI assessments for vendor employees
Worked closely with Access Services, Training, Medical, Security, Vendor Coordinators, Job Sponsors, Deployment
Specialists, Vendor and Duke new hire employees.
Completed process improvement efforts to streamline the in/out processing resulting in several efficiencies.
Sonic Drive In
Assistant General Manager
July/1996-July/2007
Major responsibilities included but not limited to:
Managed 20-25 employees
Administered and improved customer service, cash, labor, and food cost control efforts.
Performed payroll functions
Monitored and tracked accounts receivable and payable activities
Performed HR duties
EDUCATION
York Technical College10/2000-12/2003
Associates Degree in Office Systems Technology