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Angelia Rockholt Morris
1650 Reservation Road
Rock Hill, SC 29730
Phone: (803) 417-1617
E-Mail: Angeliamdr2000@yahoo.com
QUALIFICATIONS
More than 17 years of customer service, payroll, bookkeeping, administrative, and management experience. Experienced with all
Microsoft office programs and various other software applications. Practiced self-starter that works well in a driven environment with
little to no supervision. Conscientious and meticulous with excellent interpersonal and communication skills.
EMPLOYMENT HISTORY
Allied Staff Augmentation Partners, Inc.
Procedure Conversion Specialist at Duke Energy's Corporate Office
September/2014- April/2016
Major responsibilities included but not limited to:
 Converted Technical, Administrative, and Operating procedures from their original format to the new Fleet standard using PAS
(Procedure Automation System)
 Format, proof read, edit, and ensure that all converted procedures are in compliance with The Work Manual for Procedures
and Work Instructions.
 Used Microsoft Office and other programs efficiently and accurately.
 Volunteered to be the representative for work group on organizational people team to increase employee moral.
 Trained and mentored employees and provided support to anyone that needed help.
Bartlett Nuclear Inc.-Catawba Nuclear Station
In-Processing Administrator at Duke Energy's Catawba Nuclear Station
February/2008-February/2012
Major responsibilities included but not limited to:
 Performed site In and Out processing for all vendor employees and new hires
 Assessed contracts to determine badging and training deficiencies
 Scheduled and tracked applicable qualification training and pre-employment/re-instatement access training.
 Negotiated/Coordinated needed classes/appointments with various groups to expedite in-processing for vendor employees
 Scheduled physicals and MMPI assessments for vendor employees
 Worked closely with Access Services, Training, Medical, Security, Vendor Coordinators, Job Sponsors, Deployment
Specialists, Vendor and Duke new hire employees.
 Completed process improvement efforts to streamline the in/out processing resulting in several efficiencies.
Sonic Drive In
Assistant General Manager
July/1996-July/2007
Major responsibilities included but not limited to:
 Managed 20-25 employees
 Administered and improved customer service, cash, labor, and food cost control efforts.
 Performed payroll functions
 Monitored and tracked accounts receivable and payable activities
 Performed HR duties
EDUCATION
York Technical College10/2000-12/2003
Associates Degree in Office Systems Technology

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Angelia Rockholt Morris Resume Customer Service Management Skills

  • 1. Angelia Rockholt Morris 1650 Reservation Road Rock Hill, SC 29730 Phone: (803) 417-1617 E-Mail: Angeliamdr2000@yahoo.com QUALIFICATIONS More than 17 years of customer service, payroll, bookkeeping, administrative, and management experience. Experienced with all Microsoft office programs and various other software applications. Practiced self-starter that works well in a driven environment with little to no supervision. Conscientious and meticulous with excellent interpersonal and communication skills. EMPLOYMENT HISTORY Allied Staff Augmentation Partners, Inc. Procedure Conversion Specialist at Duke Energy's Corporate Office September/2014- April/2016 Major responsibilities included but not limited to:  Converted Technical, Administrative, and Operating procedures from their original format to the new Fleet standard using PAS (Procedure Automation System)  Format, proof read, edit, and ensure that all converted procedures are in compliance with The Work Manual for Procedures and Work Instructions.  Used Microsoft Office and other programs efficiently and accurately.  Volunteered to be the representative for work group on organizational people team to increase employee moral.  Trained and mentored employees and provided support to anyone that needed help. Bartlett Nuclear Inc.-Catawba Nuclear Station In-Processing Administrator at Duke Energy's Catawba Nuclear Station February/2008-February/2012 Major responsibilities included but not limited to:  Performed site In and Out processing for all vendor employees and new hires  Assessed contracts to determine badging and training deficiencies  Scheduled and tracked applicable qualification training and pre-employment/re-instatement access training.  Negotiated/Coordinated needed classes/appointments with various groups to expedite in-processing for vendor employees  Scheduled physicals and MMPI assessments for vendor employees  Worked closely with Access Services, Training, Medical, Security, Vendor Coordinators, Job Sponsors, Deployment Specialists, Vendor and Duke new hire employees.  Completed process improvement efforts to streamline the in/out processing resulting in several efficiencies. Sonic Drive In Assistant General Manager July/1996-July/2007 Major responsibilities included but not limited to:  Managed 20-25 employees  Administered and improved customer service, cash, labor, and food cost control efforts.  Performed payroll functions  Monitored and tracked accounts receivable and payable activities  Performed HR duties EDUCATION York Technical College10/2000-12/2003 Associates Degree in Office Systems Technology