Victoria Seale Sims is an accomplished senior-level manager with over 20 years of experience in technology leadership, team leadership, business process reengineering, and project management. She has a proven track record of motivating teams, implementing strategic business plans, and analyzing and improving operations to increase productivity, quality, and customer satisfaction. Currently, she is the Chief Operating Officer and Managing Partner at Strategic Perspectives, LLC, where she facilitates strategic planning, identifies innovation strategies, and manages business process transformations.

1. Victoria Seale Sims
710 Lake Medlock, Alpharetta, GA 30022 ▪ Cell: (205) 410-6410 ▪ victoriasealesims@gmail.com
ACCOMPLISHED SENIOR-LEVEL MANAGER
Team Leadership | Business Process Reengineering | Project Management
High-energy, collaborative senior-level leader with 20+ years of providing innovative and solution
oriented technology leadership. Well respected, situational leader that motivates and leads cross-
functional project teams to higher levels of productivity, exceed individual and organizational goals, and
enhance profitability. Skilled in designing and re-engineering workflows and processes that result in
reliable scheduling of projects, higher quality standards, and increased customer satisfaction. Proven
success analyzing operations and implementing results-driven, strategic business plans. Excellent
communication, conflict resolution, and presentation skills. Areas of strength and expertise include:
 TEAM LEADERSHIP
 STRATEGIC
PLANNING
 BUSINESS PROCESS
ANALYSIS
 COMPLIANCE REPORTING
 EMPLOYEE TRAINING &
DEVELOPMENT
 PERFORMANCE
IMPROVEMENTS
 PROJECT MANAGEMENT
 BUILDING CLIENT
RELATIONSHIPS
 CLAIMS
MANAGEMENT
PROFESSIONAL EXPERIENCE
Strategic Perspectives, LLC, Alpharetta, GA 2014 – Present
Chief Operating Officer | Managing Partner
Facilitate comprehensive strategic planning and goal setting sessions for the firm. Identify business
innovation and technology strategies to achieve desired client goals.
 Collaborate with key business stakeholders to define business processes and inefficiencies that
drain the business of critical resources including capital, people, and time.
 Define information technology strategies that integrate and align new strategies into current
business processes.
 Manage transition of business processes from current state to future state, achieving business
goals and objectives.
ProAssurance Companies, Birmingham, AL 2005 – 2012
Director — Claims Operations
Successfully managed operations teams of up to 40 associates in 16 locations for the nation’s third largest
professional liability insurance company. Provided daily leadership to cross-functional teams to
implement systems enhancements, process improvements, and compliance reporting for professional
liability claims.
 Developed staffing requirements for company-wide operations and service center. Interviewed,
hired, and trained associates and service center managers and directors.
 Provided guidance and expertise to senior leadership team on claims requirements, compliance
reporting, and legislative requirements.
 Directed project teams to analyze, convert, and integrate data from new acquisitions into existing
system, creating efficiencies that reduced overall process time by 37%.
 Implemented online legal billing and payables system and integrations, increasing efficiencies by
68% and reducing labor costs by 35%.
 Led team that developed reporting solution for CMS, Section 111 compliance.

2. Victoria Seale Sims
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SunGard Workflow Solutions, Birmingham, AL 2004 – 2005
Implementation Project Manager
Provided project management services and utilized project management methodologies to coordinate
and oversee assigned external software design and implementation projects.
 Managed risks and impacts on overall project goals. Determined budgetary impacts and
coordinated internal resources to ensure projects were completed on-time and under budget.
 Successfully executed multiple-site software design sessions, training and education, and
installations in six US locations.
Blue Cross and Blue Shield of Alabama, Birmingham, AL 1989 – 2003
Technical Team Manager (2002 – 2003)
Processing Manager (1997 – 2002)
Performance Services Analyst (1991 – 1997)
Customer Service Representative (1989 – 1991)
Promoted to Technical Team Manager to lead business analysts and programmers to improve daily
efficiencies. Implemented system enhancements to the provider database. Managed database system
conversions. Developed project strategy for change management, training, and claims testing.
Notable accomplishments during tenure at Blue Cross/Blue Shield include:
 Implemented redesign of claims workflow system. Improved efficiencies by 50% and reduced
labor costs by 60% by implementing new system enhancements.
 Created new performance management procedures, eliminating claims backlogs and improving
productivity by 40%.
 Devised and implemented new workflow processing system, reducing time to complete projects
by 80%. Managed system conversions, reducing process time by 35%.
 Spearheaded and implemented new online bonus pay system, improving efficiencies by 40%.
CONSULTING EXPERIENCE
C.E.I. 1/2004 – 5/2004
Business and Project Consultant for Blue Cross of California
Simulation Engineering Consultants, Birmingham, AL 2/2003 – 1/2004
Independent Consultant
EDUCATION | CERTIFICATION
Bachelor of Science (BS) in Accounting
University of North Alabama, Florence, AL
Certified — Performance Management, Aubrey Daniels International
TECHNICAL SKILLS
MS Office Suite | MS Project | SQL | STAR Method Interviewer | Business Process Re-engineering