1. Resume
Cell No: - 9819873999,
Kamlesh Shelot
C-304,3rd Flr, Suryodaya Chs. Tagore nagar no.3., Vikhroli (East), Mumbai-83.
CAREER OBJECTIVE
To be in a responsible position in an organization, which is market oriented, with opportunities to use my
knowledge and experience, depending on my Strengths, Self Confidence, Perseverance, Commitment &
Progress to ultimately head the unit with global scale of operations.
PROFESSIONAL EXPERIENCE
Employment.- Aug.14 till Jun.15.
The Company.- Data Link Consultancy Ltd.
Designation: - Senior Customer Service Executive for Email Process
Job Profile.- Worked as a Senior Customer Service Executive for Email Process.
1) Responsible for Email reply and attending Nodal calls at client location-Vodafone.
2) Key role as Handling all Nodal Calls and reply on email on last level of escalation.
3) Responcible for quick & timely resolution for customer complaints..
4) Responcible for overall data security,complete data handling & correctness of
data.
5) Providing Training & feedback about new update on time to time.
Other Responsibilities:-
1) Preparing reports of executives on daily basis.
2) Providing feedback to executives regarding quality & productivity.
Current Employment.- Since Jan 2014 till Jul.2014.
The Company.-GTL Ltd.
Designation: - IT-Supervisor(Cotract Basis)
Job Profile.-Working as a Technical IT-Supervisor.
1) Responsible for supervision of GTL network data team at client location.
2) Key role as IT Supervisor for handling 30 agents on board.
3) Preparing MIS reports for Daily,Forth nightly & Monthly Basis.
4) Responcible for overall security of Network data Management.
5) Responcible for quick & timely resolution for agents’s request.
6) Responcible for overall data security,complete data handling & correctness of
data.
7) Providing Training & feedback about new update on time to time.
Other Responsibilities:-
3) Preparing reports of executives on daily basis.
4) Providing feedback to executives regarding quality & productivity.
2. Since April 2013 till Oct 2013.
The Company.-Hiraprint Solutions pvt. Ltd.
Designation: - Sr.Executive Sales & Marketing
Job Profile.-
A) Working as Sr.Executive Sales & Marketing.
Responsible for handling 450 Corporate accounts.
Key role as Sales Executive for 450 corporate accounts.
Preparing MIS reports for Daily, Forth nightly & Monthly Basis.
Responsible for overall profitability of organization.
Responsible for quick and timely resolution for customer complaints.
Responsible for visit into corporate account whenever required.
Previous Exp.:-
Since June 2012 till March 2013.
The Company.-Matchless Telesystems Pvt. Ltd.
Designation: - Customer Service Manager.
Job Profile.-
B) Worked in Front office as Customer Service Manager-Lead.
Responsible for handling 175 Corporate accounts.
Key role as Relationship Manager for 175 corporate accounts.
Handling escalations for postpaid queries.
Handling Mobile No Portability Cases & Disconnection of Number cases.
Preparing MIS reports for Daily, Forth nightly & Monthly Basis.
Responsible for overall profitability of organization.
Responsible for New postpaid sale.
Responsible for overall disconnection of mobile nos. & Mobile no portability cases of entire
team.
Responsible for overall quality of customer service team.
Handling Service request from all 175 corporate accounts.
Maintaining record for all queries and request from 175 corporate accounts.
Responsible for quick and timely resolution for customer complaints.
Responsible for visit into corporate account whenever required.
Since June 2010 till October 2011.
The Company.-Talent Quest Pvt. Ltd.-Vodafone Store
Designation: - Customer Service Executive – Vodafone Store
Job Profile.-
A) Worked in Front office as Customer Service Executive –Vodafone Store.
Responsible for taking frontline customer walking into store.
Handling escalations for postpaid & prepaid queries.
Handling retention cases.
Preparing MIS reports for Daily, Forth nightly & Monthly Basis.
Responsible for New postpaid sale.
Responsible for overall disconnection of mobile nos. & Mobile no portability cases of entire
team.
Responsible for overall quality of customer service executives in store.
3. Since June 2006 till October 2009.
The Company.-Reliance Info streams Pvt. Ltd.
Designation: - “Customer Service Executive”.
Job Profile.-
A) Worked in Front office as Customer Service Executive.
Responsible for Inbound Calls of Prepaid issues.
Handling escalations prepaid queries.
Call Monitoring and Preparing MIS reports for my team.
B) Worked in Prepaid Back Office.
Responsible for resolving A/C related cases of prepaid customer of caller tune (CRBT) dept.
Handling Service Request’s related to caller tune (CRBT).
Responsible for whole queue of CRBT wrongly charged and activation without request.
Achieving SLA related to Service Request’s for CRBT wrongly charge and activation without
request.
Handling Service Request’s related to account unblock block.
Handling Service Request’s related to Music station wrongly charged.
Handling Service Request’s related to Pending balance.
Handling Service Request’s related to Sudden Decrement.
Handling Service Request’s related to BSS queue (E-recharge Error, STV cos related
service request’s).
Handling Service Request’s related to PCO wrongly charged.
Other Responsibilities:-
1) Preparing quality report of all executives on daily basis.
2) Providing feedback to all executives regarding quality and overall MAFI.
3) Providing any alteration (if req.)Regarding changes on Intranet for CRBT.
4) Preparing MIS Report for CRBT process.
C) Worked in Billing Back Office.
Responsible for resolving A/C related cases of postpaid customer of closed user group
(CUG) dept.
Handling Service Request’s related to Closed User Group (CUG) dept.
Other Responsibilities:-
1) Preparing quality report of all executives on daily basis.
2) Providing feedback to all executives regarding quality and overall MAFI.
Previous Exp.:-
AFTER GRADUATION
___________________________________________________________________
Since: Oct 2001 to April 2006.
The Company.-Interactive Mkt. Pvt. Ltd.
Designation: - “Marketing Executive”, “Customer Service Executive” and “Team Coach”
4. BEFORE GRADUATION
____________________________________________________________________
Since: 1996 to 1998.
The Company.-Singer India Ltd.
Designation: - “Sales Executive”.
EDUCATIONAL QUALIFICATION
1999-2000: M.COM I
University: Mumbai University Second Class
1998-1999: B.COM
University: Mumbai University Second Class
1995-1996: H.S.C.
Board: Pune Board Second Class
1993-1994: S.S.C.
Board: Pune Board Second Class
PROFESSIONAL SKILLS
Lead, Motivate and work in a team.
Good knowledge of computers.
Good organizational communication skills.
QUALITIES
Sincere, Interpersonal/Communication and Co-ordination, hard Working,
Ability to cope up with new trends and technology.
Ability to handle pressure.
Ability to motivate team.
PERSONAL DETAILS
Date of Birth: - 07-03-1979.
Mobile No: - 9819873999,
Sex: - Male.
Marital Status: - Single.
Language known: - English, Hindi, Marathi, Marvadi, Gujrati.
HOBBIES
Surfing on net.
Watching TV.
Interacting with People.
Place:-Mumbai.
