1. Eric Mack
600 W. 6th St. APT. 2, Lockport IL 60441
Home: 815-592-0260 - mackattck@hotmail.com
Professional Summary
Highly enthusiastic, energetic, and reliable customer service professional with three years of supervisor experience.
Skill Highlights
Active listening skills
Seasoned in conflict resolution
Courteous demeanor
Energetic work attitude
Customer service expert
Adaptive team player
Calm under pressure
Computer proficiency
Microsoft Word
Microsoft Powerpoint
Microsoft Excel
Work Experience
Valet Parker/ Supervisor
November 2011 - Present
Harrah's Joliet Casino and Hotel - Joliet,IL
-Work as a Supervisor half of the week and a Valet Parker the other half.
Supervisor:
-Handle all guestcomplaints, missing items claims, and damage claims during my shift
-Balance valetlabor with businesslevels
-Make sure the valet team has all the necessarytoolsto preform job taskson a daily basis
-Help valet team if labor can not keep up with business levels
-Help Hotel Operations Supervisors with projects if need be
*Won Chairman's Award for Leadership in the Finalquarter of 2012
Valet Parker:
-Park and Retrieve vehiclesquickly and accurate
-Greetevery guest in a professionalmanner
-Help guests if possible (ie. load wheelchair into vehicle, put promotion items into vehicle, hold car door while guest gets
into it,
Education and Training
Bachelor of Science:Mass Communication, 2006
University of Saint Francis - Joliet,IL, USA
-Graduated with a 3.19 GPA
-Made Dean's List in Fall Semester 2005
-Manager of the University Radio Station (WCSF) in 2006
-Student Government Senator in 2005
GeneralEducation, 2001-2003
Joliet Junior College - Joliet,IL, USA-
High School Diploma:2001
Joliet Catholic Academy - Joliet,IL, USA
-Graduated top 15% of class
-Graduated with a GPA of 3.8 out of 4.5
Referencesupon Request: