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Lightning Capital and GlassBiller
Customer Service Representative
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The Jaded Spoon
Owner
Transcriptionist
Omega Forensics
820 W Libra Dr
Tempe, AZ 85283
480-828-0301
dara.camp@gmail.com
www.linkedin.com/in/
dara-cramp-40680b125
Associates of
Applied Sciences
Culinary Arts
Oct. 2016 - Dec. 2016
Dec. 2010 - Present
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Jamberry Nails
Senior Lead Consultant
April 2015 - Nov. 2016
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T & S Auto Glass
Customer Service Representative
May 2008 - Sept. 2008
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Mygrant Glass
Customer Service Representative
Nov. 2004 - Dec. 2005
May 2016 - Present
Dara J. Cramp
Le Cordon Bleu
Scottsdale Culinary
Institute
4.0 GPA
Highest Honers
Perfect Attendance
Extremely organized
Excellent writing skills
Strong time manager
Self motivated
Process driven
Conflict resolution
De-escalation skills
Strong ability to delegate
Ability to identify priorities
Excellent team motivator
Solution focused
Tech Savvy Customer liaison for reporting and filing of auto glass claims. This position required an interest and
growing understanding of cars, to ensure that the correct auto glass was ordered for installation.
Provide customer service to all clients and clerical support to the CEO of the company. Daily duties
include answering phones, managing the CEO’s calendar, reconciling receipts, and processing auto glass
installer claims, which involves working with insurance carriers to track status of claims and payment.
First line of response for all GlassBiller clients, via email and phone.
Responsible for moderating and maintaining potential client lists, and reaching out to potential
clients via email and phone.
Manage a small baking business out of my home, specializing in gluten free, vegan, and allergy-free cakes
and pastries for small to large parties (20 to 250 guests).
Listen to recorded dictation of home inspections by forensic engineers, transcribe and interpret the
dictation into text.
Responsible for all marketing to community to drive business.
Manage cost and quantities to minimize food waste and maximize profit.
Creation of all designs, per customer inspiration.
Maintain all bookkeeping, accounts payable, and invoicing.
Successfully built my own direct sales business from an entry level to a Senior Lead Consultant level, with
a fifteen member team, in five months. Recruiting and training new team members in product, customer
service, and sales.
Cold calling customers and maintaining customer relationships.
Presenting product and demonstrating product application to small groups of people during
parties.
Manage successful online parties, via Facebook and Instagram to generate sales and grow my
customer base.
Managed incoming customer sales calls and coordinated workflow of the office.
Coordinated calls between the clients and their insurance providers, to receive approval of the
claim, and schedule installations.
Provided excellent customer service to all customers.
Received and processed glass orders for auto glass installers in the Phoenix area. This position required an
interest and growing understanding of cars, to ensure that the correct auto glass and mouldings were
ordered for installation.
Managed incoming customer sales calls.
Coordinated workflow of the office.
Provided outstanding customer service to all wholesale customers.