Aneesh K H has over 9 years of experience in various roles in industries like BPO, telecom, retail, and event management. He currently works as an administrative officer for a logistics company, where he manages order fulfillment and ensures good customer service. Previously, he has held roles like project coordinator, sales coordinator, showroom manager, retail sales executive, and call center agent. He has a bachelor's degree in history and a diploma in call center management. His skills include communication, time management, computing, planning, creativity, and flexibility.

1. Aneesh K H
Select Homes,#101 Rolla Street, Dubai.
M: +971554991565 | E:ane786khan@gmail.com
Experienceinnutshell
 Overall 9 years of experience cross functional and dynamic experience in the areas of BPO,
Telecom, Retail sector, Supply chain and Event Management.
 Hard-working, sociable and self driven individual seeking mid-level roles in developing
Organizations.
Professional Skills
 Verbal communication  Written communication
 Time management  Computing skills
 Lifelong learning  Planning & organising
 Creativity  Flexibility
 Developing professionalism  Action planning
1.Tranzone FZCO as Administrative Officer (Oct 2014 – Present)
(3PL for Glaxo Smithkline Pharmaceuticals UK Ltd for GNE)
 End to end order management from order placement to delivery to key markets in Gulf & Near East
region (UAE/Kuwait/Qatar/Bahrain/Oman)
 Planning and deployment of market demand based on agreed replenishment principle with sales
and customers (Customer collaboration process)
 Ensures optimum level of customer service in most cost effective manner
 Responsible for order management, order execution, invoicing and deliveries / transportation
 Document handling to support exportation of product from MMW to UAE and Jordan Customers
(Trade & Tender ) and ensuring all import / export documents are accurate & matching
 Engagement with the 3PL Warehouse and Logistics service providers to ensure deliveries and
shipments are scheduled with minimum delay & without demurrage costs
 Day to day issue management with Sales team and Customers
 Ensure that Tender orders are supplied within the shortest lead-time possible in co-ordination with
markets
 Manage an optimized Sales Phasing and Order Shipment plan throughout the month to support
Customer end logistics management
 Ensure availability of stock for launches & related activities via a timely and accurate
communication to the Demand and Supply Team
2.Four Zone Trading LLC as Project Coordinator (Jul 2012 – Feb 2013)
(Leading Interior trading Company in UAE)
 Assisting and supporting the Project Manager in their daily duties.
 Ensuring that relevant management information is captured and analysed.
 Providing project support to senior Project Managers.
 Monitored costs, timescales and resources used to achieve Goal.
 Reviewing the efficiency and effectiveness of service delivery.
 Served as the single point of contact for project scheduling and changes.
 Acting as administrative support to Project Managers and Directors on projects.
 Involved in Coordinating projects from inception to completion.
 Keeping in close contact with key project members and decision makers
 Analyse project bottleneck and taking immediate action.
3. Norden Communication as Sales Coordinator (Oct 2011-Jul 2012)
(Leading Manufacturer of telecommunication products in UAE)
 Collaborated with other account managers to prepare and deliver performance updates and
quarterly business reviews.
 Addressed customer questions and concerns regarding products, prices and availability.
 Monitored market conditions, product innovations and competitor activity, and adjusted account
sales approach to address latest market developments.

2.  Completed a daily pre-trip inspection checklist before first delivery of the day.
 Selected the most efficient routes in compliance with delivery instructions and fuel policy.
 Presented customers with bills and receipts and collected payments for goods delivered.
 Established long-term customer relationships through prompt and courteous service
 Assist Product Manager, Sales Manager and Sales Representatives with product/ pricing analysis.
 Coordinate with all regional sales coordinators globally to ensure the regional pricing strategies,
naming conventions, spec numbers, etc are globally aligned.
 Prepare customer quotations for all automotive division price requests. Be knowledgeable of
contracts and special pricing.
4. Jupiter Trading Co: as Showroom In Charge (Dec 2010 –Sept 2011)
(Leading Consumer electronics brand in UAE i.e Britelite and Vinverth )
 Greet customer on sales floor and determines product, type, and quality of product desired
 Apply theory and related knowledge to present, explain, demonstrate, and sell
 Listen to and resolve all customer service complaints.
 Ensure that all product features are displayed on a product.
 Demonstrate products, suggest selections that meet customer’s requirements.
 Explain product features, characteristics and quality of the selected product.
 Illustrate the similarities and differences between comparable products and explain how these
affect the price of the products.
 Produce sales invoice.
 Pay attention to the displayed products, ensure that they are displayed in an appropriate way.
 Maintain the cleanliness of the products.
 Place new product on display.
 Set up advertising displays or arranges product on counters or tables to promote sales.
 Ensure that customer is satisfied in all aspects.
 Addressed customer inquiries and resolved complaints.
 Design and implemented customer satisfaction metrics.
 Reorganized the sales floor to meet company demands.
 Determined staff promotions and demotions, and terminated employees when necessary.
 Stocked and restocked inventory when shipments were received. Analyzed marketing information
and translated it into strategic plans.
 Contributed to merchandising ideas at team sale meetings.
 Analyzed marketing information and translated it into strategic plans.
 Supervise cash and payment systems in accordance with company procedures and policies, at all
times with staff and customer safety as the uppermost priority.
 Maintain administration and relevant reporting and planning systems for his/her showroom in
order and issue timely management and statistical reports.
 Observe and know the competition, compare pricing, selection of merchandise, customer service
and stay updated with market trends.
 Create in store excitement with innovative & creative merchandising ideas in coordination with Line
Manager
5. Tata Docomo as Retail Sales Executive (Apr 2009 – Dec 2010)
(India’s Sixth largest mobile operator by subscriber base, Tata Docomo has a market share of 9.20% as of April 2015
 Welcomes customers by greeting them; offering them assistance.
 Offered exceptional customer service to differentiate and promote the company brand visually
appealing and effective displays for the entire store.
 Communicated merchandise needs and issues to appropriate supervisors in a timely manner.
 Balanced the needs of multiple customers simultaneously in a fast -paced retail environment.
 Collaborated with customer service team members to give exceptional service throughout the
entire shopping and purchasing experience.
 Built and maintained effective relationships with co-workers and senior management.
 Kept the showroom clean and maintained neat, orderly product displays.
 Directs customers by escorting them to racks and counters; suggesting items.
 Advises customers by providing information on products.
 Helps customer make selections by building customer confidence; offering suggestions and
opinions.
 Processes payments by totalling purchases; processing checks, cash, and store or other credit
cards.
 Contributes to team effort by accomplishing related results as needed.
Opened and closed the store, which included counting cash drawers and making bank deposits

3. 6.Idea Cellular Pvt Ltd as Call Centre Agent (Jun 2006 – Mar 2009)
India’s third largest mobile operator by subscriber base, Idea has a market share of 16.36% as of April 2015
 Answers inquiries by clarifying desired information; researching, locating, and providing
information.
 Resolves problems by clarifying issues; researching and exploring answers and alternative
solutions; implementing solutions; escalating unresolved problems.
 Demonstrated mastery of customer service call script within specified timeframes.
 Collected customer feedback and made process changes to exceed customer satisfaction goals.
 Worked with upper management to ensure appropriate changes were made to improve customer
satisfaction.
 Implemented changes to customer service program, resulting in 95% customer satisfaction ratings.
 Trained staff on how to improve customer interactions.
 Developed process improvements to enhance efficiency and effectiveness of inter-department call
centre operations.
 Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
 Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
 Keeps equipment operational by following established procedures; reporting malfunctions.
 Updates job knowledge by participating in educational opportunities.
 Enhances organization reputation by accepting ownership for accomplishing new and different
requests; exploring opportunities to add value to job accomplishments.
Educational Quatifications
B. A History from Mahatma Gandhi University, Kerala in 2006.
Diploma course in Call centre management from ICMI (International Call Centre Management
Institute) with “A” grade.
IT Skills: Well versed with MS – Office, Windows and Internet Applications
Date of Birth 20th July, 1984
Gender Male
Marital Status Single
Hobbies Movies and Travelling
Passport No: G3504976
Passport Expiry 14-Jun-2017