1. Abinash Jena
Mobile: +91-9437001017 E-Mail: abinashjena1@gmail.com
Job Objective
I am a dedicated, organized and methodical individual. I have good interpersonal skills, am an excellent team worker,Leadership
and am keen and very willing to learn and develop new skills. I am reliable and dependable and often seek new responsibilities
within a wide range of employment areas. I have an active and dynamic approach to work and getting things done. I am
determined and decisive. I identify and develop opportunities.
Seeking middle to senior level assignments in Operational Support & Sales Enhancement / promotions with an organization of
repute preferably in Telecom / IT domain/ Passenger Segment Automobiles.
Behavioral Competencies
Management Profile Summary
 Manages activities of multiple subgroups through subordinate team leads, who exercise full supervision in terms of shift
scheduling, technical escalations, and performance of their respective team members.
 Directs, motivates, and develops staff, maximizing their individual contribution, their professional growth, and their
ability to function effectively with their colleagues as a team.

2.  Develops policies and procedures to ensure consistent customer service satisfaction and efficient delivery model to the
end customer.
 Innovates ways to improve the team's performance in an effort to provide best in-class service to customer.
 Works on issues where analysis of situations or data requires an in depth knowledge of organizational objectives.
 Establishes and assures adherence to schedules, work plans, and performance requirements.
 Manages workloads to ensure smooth day to day operations. Being On-call for the customer escalations.
 Contributes to internal discussions on industry trends, directions, new services, and improving services delivery
efficiencies.
 Managing the overall schedule and shifts for the different groups with the help of the Team leads.
 Ensure adequate coverage for the 24/7/365 environment so that the application infrastructure is running effectively at all
times which includes continuous monitoring of all services, and ensuring that every reasonable effort is made to restore
service as quickly as possible in the event of an outage.
 Coach and mentor senior and junior engineers to ensure personnel are working issues as efficiently and accurately as
possible in a team oriented professional culture.
 Attracts, develops and retains high performing teams and individual contributors.
 Maintain a strong relationship with the customer management and developing the communication processes in the
delivery.
 Achieve the sales and service target of the companies
Sales Profile Summary
 Sells software, solutions and services to current and prospective customers
 works with other sales personnel to position and leverage sales opportunities to acquire, grow and retain customers within
assigned territory.
 Fulfills wide range of requests for information from prospective customers.
 Qualifies level of opportunity and type of account.
 Implements aspects of territory and account management and development; identifies accounts with high "close"
potential, qualifies, and forecast time frames to close business.
 Prepares standard quotations and proposal information as needed; works with other departments to create and finalize
contracts and set time schedules for services.
 Follows up with customers to track satisfaction levels and to discover additional revenue opportunities.
 Develops a basic understanding of company pricing and licensing procedures.
 Plans and implements growth plans, including sales, consulting services, and education services.
 Responsible for achievement of Total Software/Hardware Revenue Target. (and services)
 Works in conjunction with the Strategic Pricing Group to negotiate contracts and bids.
 Directs complex sales opportunities, including implementation plans, which include the coordination of internal and/or
external professional services.
Profile Summary
 Excellent relationship management skills with the ability to relate to people at any level of business and management
 Liaise with the Govt and private institutions and vendor to ensure all snags/issues are resolved.

3. Core Competencies
 Operational Management of People and process.
 Creating sales promotion and achieving sales target
 Building competency workforce in sales and technology domain.
 Strong in communication and interpersonal skills.
IT Skills
 Proficient in Microsoft office suit word,excel,powerpoint and Outlook
 Worked on platform like Windows 9x/2000/XP/NT and MS-DOS,
 Working knowledge on ,Microsoft SQL Server Database Administration
 TCP/IP configuration
 Basic hardware and LAN troubleshooting
Key Result Areas
 Handling end to end project management activities inclusive of planning, effort, design, scope, estimation, resource
coordination and delivery as per specified timeframes
 Monitoring project progress as per scheduled deadlines for various tasks and taking necessary steps to ensure completion
within time, cost and effort parameters
 Have hands on experience on develop new and enhance existing standards, processes, and procedures and guidelines for ,
best practice research and business needs.
Highlights and Achievements
 Rewarded by Nokia India for best Customer Care in East for 3 years.
 Technical Parameters Redefined at Nokia Service (at Level 2) by suggesting technical modifications.
 Customer handling, team handling, quality control checks, etc.
Education
 M.B.A. from North Odisha University, Baripada, Specialized in Marketing.
 Bachelor of Science (Physics Hons) from Bhadrak College,Bhadrak,Odisha
 +2 Science from Rourkela Municipal College, Rourkela, Odisha.
 Higher Secondary Education from Sunshine Mission School, Bhadrak, Odisha.
 Secondary Education from Stewart School, Bhubaneshwar, Odisha.
Work experience
 A Share Market Broker at Primary level (1991 to 1994).
Responsibilities
 Involved into expectations of customers around scope of work, deliverable and timelines
 Monitoring the market trend and analysis of the stocks
 Gather historical data of the stocks analysisfrom various search engines and analyze carefully
 Ensure accuracy of the analysis and consulting with industry experts

4.  A Distributor of White Goods (Sales & Service) (1994 to 1999).
Responsibilities
 Involved into expectations of customers around scope of work, deliverable and timelines
 Monitoring the market trend and analysis of the stocks
 Gather historical data of the stocks analysisfrom various search engines and analyze carefully
 Ensure accuracy of the analysis and consulting with industry experts
 Distributor of Telecom products(BSNL, Airtel),Mobile Phones (Sales & Service) (2000 to 2005)
Responsibilities
 Achieving sales target and meeting expectation of consumers and dealers
 Monitoring the market trend and analysis of the competitor products
 Train the sales team to build a competitive work force
 Promotion of newly lunch goods as per market demand
 Creating sales strategy on Quarterly basis and review the same with sales team
 Align with company sales policy and growth target
 Channel Partner of Nokia India (Service) (2005 to 2015)/ Tata Docomo Sales Distribution (2009/2014)
Responsibilities
 Achieving sales and service target and meeting expectation of consumers and Nokia
 Handling the L2 service center for entire east Odisha zone
 Ensure the 100% customer satisfaction and prompt delivery as per SLA
 Achieving continuous sales target for the spares and accessories
 Train the sales and service team to build a competitive work force
 Maintaining and tracking the inventory of goods
 Automation of the care center to ensure error free service delivery
 Promotion of newly lunch goods as per market demand
 Creating sales /service strategy on monthly basis and review the same with sales/service team
 Align with company sales policy and growth target
 Handle techinal support on Circuits, Software bugs, Module corrections requests, etc
 Providing technical support to L2, building support with L2 to reduce L3 level works , enabling low repair TAT for customers
& cost to company
 Handling the Legal CDRF escalations
 The penetration as 9th
player in Telecom Tata Docomo in Odisha Circle, our contribution was the 2nd
best for 3 consecutive
periods to make it Brand 1 in terms of quality customer acquisition
 Founder of Discover Odisha (Informative Website and complete travel portal) (2012)
Responsibilities
 Promoting the tourism industry in Odisha with a vision to reach people across world
 Creating the largest database of information on various entity in the website
 Ensure accuracy of information
 Promotion of the website

5. Personal Details
Date of Birth: 25th February 1974
Permanent Address: SRINIWAS, EREIN, PO-CHARAMPA, DIST-BHADRAK, ODISHA – 756101
Interests: Organizing Plantations (37 Programme undertaken with around 50,000 saplings planted), also
initiated INDIA TREE DAY every 07th
of July and Blood Donation camps at leisure with a dedicated web portal database
(www.savelife.discoverodisha.in) of volunteer Blood Donors for needed Recipients
Reference: On request