1. Jose P. Valverde
Phone: 862-208-0633
Address: 94 Gless Ave, Belleville, NJ
Email address: jpvalgreen@hotmail.com
Professional
Profile
Enthusiastic customer serviceprofessional with over 7 years of experience interacting
with diversekind of customers.
Relevant professional Skills:
 Bilingual:Proficientin English and Spanish
 Efficiency:Mix, pour and serve drinks,with expansiveknowledge of mixed
beverages specialty liquorsand craftbeers.
 Multitasking
 Known for providingtrue hospitality and guestservices
 Communication skills:Proven ability to assess,anticipateand meet multiple
guests’ requirements at high quality standards
 Computer: MS Word and basic Excel
 Ability to work well under pressurein a fast paced environment.
Relevant personal Skills:
 Havinga high punctuality and attendance record. Having a friendly and courteous
manner.
 Physically fitand ableto kneel, lift,push and pull.
Professional
Accomplishments
Customer service
 Recognized as Top Customer Service Representative on Time Warner Cable
account, Teletech for three months in a row. Rankingwas based on accuracy,
customer service, duration of calls and availability.
Successfully retain customers and gain clienteleby providingexcellentservice,
attention to detail and communication skills on Petco.
Work History Gloria’s bar and grill 36 broad st,Bloomfield
May 2012- Present time
Dog Bather, Petco, 1 U.S. 46,Totowa, NJ 07512
Sept 2011- May 2012
Retail representative, Kmart, 411 Main Street, Belleville,NJ07109
Feb 2010- August 2011
Customer servicerepresentative, Eclipsein Action,San Jose, Costa Rica
November 2008- January 2010

2. Page 2
Formal Education Essex County College
Kean University
Present time
J. Rafael Araya High school
San Jose Costa Rica
2009
Informal
Education
Bartending certification
Mix ´em up Bartending School
2014
Black and white filmphotography certification
Essex County College
2013
Bartender
Knowledge
 ¨ Opening/Closingthe Bar
 ¨ Handlingmoney
 ¨ Legal responsibilities
 ¨ Alcohol awareness and Intoxication
 ¨ Mixology and accuratepouring
Reference:Upon request
Customer servicerepresentative Time Warner Cable, Teletech, San Jose, Costa Rica