This document contains Asif Ali's resume. It includes his contact information, objective, academic qualifications, professional experience at three companies, computer skills, specialized courses taken, strengths and skills, and personal information. His professional experience includes roles as a customer care officer, phone banking officer, and client ambassador. He has experience in customer service, complaint handling, and business development.

1. Asif Ali
Address: Flat#7, Block: B-2, Johar Complex Main University Road, Karachi
Cell: +92-300 333 0639 & +92-312 833 0639
Email: aliasifp@gmail.com; aliasifp@yahoo.com
OBJECTIVE To further pursue my professional career in a position where hard work and achievement are
recognized, where I am delegated ever increasing responsibilities, and where exists opportunity for
personal growth.
ACADEMIC QUALIFICATIONS
 Graduation.
PROFESSIONAL EXPERIENCE
TCS Logistics & Couriers
Customer Care Officer
Job Responsibilities:
 Making Complain letters to customers on TCS letter head, according to their queries and
cases
 Take reporting for Organizational Customer Based Activities
 Assisting to the Manager Operation in compiling data files
 Maintaining an up-to-date knowledge of industry developments and involvement of
networks
 Developing, implementing and reviewing core responsibilities and tasks
 Keeping follow-up of complaints that cannot be resolved in a single call/email
 Communicating outcome with the customer after resolution of the matter
 Provided a high level of customer service and client relations based on outstanding
communication and interpersonal skills
 Marking chronicle cases to higher management to take corrective measures in order avoid
such situations causing inconvenience to customers
 Generating daily report of customer complaint desk
 Extra projects as designated by the Management Team Leader.
 Co-ordination and interaction with other departments to resolve complaints and other
issues.
Habib Bank Limited
Phone Banking Officer
Job Responsibilities:
 Answering inbound calls as well as assist customers who have specific inquiries.
 Building customer’s interest in the services and products offered by the company.
 Providing personalized customer service of the highest level.
 Log complaints of customer regarding their issue and follow-up the customer.
 Coordination and interaction with other units of the Bank to resolve complaints and other
issues.
 Extra projects as designated by the Management Team Leader.
 Ensure organized and clean work environment.
Dreamworld Resort, Hotel & Golf Club
Client Ambassador

2. Job Responsibilities:
 Building image regarding services and products offered by the firm for business
development.
 Providing personalized services of the highest level to the current customers.
 Presenting profile of the firm to the prospective customers.
 Achieving targets on monthly basis.
COMPUTER SKILLS
 Ms Word, Ms Excel, Ms Power Point, Ms Outlook
 Internet Surfacing.
 E-Mailing Drafting.
SPECIALIZED COURSES
 C.I.T
 Business Communication Skills & Call Center Training Course.
STRENGTH AND SKILLS
Besides the job related skills I am also equipped with the following qualities:
 Good verbal and oral communication skills.
 Dependability; to follow instructions as well as take responsibility for their actions and also
keep commitments.
 Good Learning and Listening skills.
 Excellent capability in Event Management.
 Team Performer Ability to do word with Team.
PERSONAL INFORMATION
 Father name : Ghulam Rasool
 Marital Status : Single
 Date of Birth : 5th
Feb 1991, Tuesday
 NIC Number : 45208-8770552-9
 Religion : Islam
 Languages : English, Urdu, Sindhi, Punjabi, Siraiki.