1. CURRICULAM VITAE
Amos John Beniel
R-44, staff quatress,
Aringar anna zoological park,
Vandalur,
Chennai-48.
Mobile: +91-9841295019
Email-amosjohn.beniel@gmail.com
Objective:- Looking forward to work to the best of my ability accepting more challenges with
responsibilities and continuously grow to reach new heights
o Deep understanding of technology with focus on delivering business solutions.
Proven ability to be a strong professional with the sound knowledge of the new
technologies and advanced applications
o Outstanding communication skills; interfaces effectively with upper management
staff, peers and users
o Expertise in Server Management and database management
o Skilled with troubleshooting skills, expertise in core technical part, data analysis
and server dump analysis
EDUCATION QUALIFICATIONS
 SSCL (Shalom mat higher secondary school)
 Higher secondary (Shalom mat higher secondary school)
 BCA-Bachelor of computer applications (Madras Christian College)
 BMS – Bachelor of Business Management (ISBM)
 MBA(IT)- Masters in Business administration (ISBM)
ADDITIONAL QUALIFICATIONS
 DCA (Diploma in computer application)
 Diploma in Hardware & Networking ( Accell IT Academy)
EMPLOYMENT HISTORY
o MIRACLENET International call centre as Customer support Executive & Admin in
charge from the period of 01st
June 2006 to 05th
Dec 2007.
 Attending both inbound and outbound calls

2.  Workflow assistance for the prayer line
 Preparing Daily/monthly Inbound and Outbound reports
 Assisting in system maintenance
o TCS E-SERVE LIMITED from the period of 18th
Dec 2007 to Feb 2010.
 Tier1 infrastructure support for Citifinancial branches in US & Canada.
 As System Administrator, providing Network & hardware support.
 Installing Software's & handling the domain password reset for users.
 Configuring the outlook using exchange servers.
 Checking the Branch Network Status & Branch Server Status using putty.
 Mapping Network drives & Printers in the workstations.
 Trouble shooting for branch printers.
 Escalating the issue when a Branch is down.
 Analyzing the escalated tickets & providing feedback.
 Calling the users back to check the status of the priority issues as per SLA
o SutherLand Global Services: From the Period of 29th
March 2010 to 29th
March
2011
 Tier 1 Technical support for Symantec (Norton products)
 Taking care of all the issue related to Symantec Norton products
 Handling calls from all over the World
o Wipro (Microsoft): Microsoft Exchange Escalation engineer (on-premises &
office 365) from the period of 5th
of April 2011 to 12th
December 2014.
 Adept at installing, configuring and troubleshooting Exchange Server
versions 2010, 2007, 2003
 Worked with Migration between Exchange servers in single and cross
forest topology
 Worked with Hybrid deployment with on-premises and office 365
 Moving mailboxes, Migrations
 Taking care of all office 365 related issues

3.  Implementing High Availability by creating/configuring Database
Availability Groups (DAG) to manage mailbox servers in single site and
also across multiple Datacenters
 Worked with other Microsoft Windows Clustering models and Exchange
High Availability features like LCR/CCR/SCR/SCC
 Backup and Restore of Exchange Databases with various Backup Software
.
 Disaster Recovery on Exchange Databases and Exchange Servers
 Designing the permission model using RBAC to restrict the access level for
different set of administrators
 Configuring Address Book Policy to Segregate GAL
 Configuring and applying Messaging Records Management in Exchange
2007/2010
 Setting up auditing like mailbox/admin audit logging and also using
Discovery search mechanism
 Expertise in handling client connectivity issues with outlook, OWA, Apple
Mac and Active sync connecting with all versions of Exchange
 Setting up OWA and Active Sync for coexistence with different versions of
Exchange and also with different AD topologies like single AD site and
across sites
 Configuring Auto discover and availability service for Internal and External
Client connectivity
 Configuring cross forest availability for calendaring Free/Busy access
 Configuration Exchange Federation with Microsoft Federation Gateway
(MFG) across different domains
 Configuring certificate based authentication and SMIME for secure access
of emails
 Fair knowledge on Installing and configuring Black Berry and integration
to work with Exchange Server
 Installing and configuring Win 2003/2008 domain controllers, configuring
Active Directory Sites and building trust between different domains
 Installing and Configuring DNS, DHCP
 Creating Users, Groups, Profiles and assigning Permissions
 Creating and applying Group policy at different levels of Active Directory
Scope

4. o AstraZeneca Private ltd (Messaging analyst L2): from 15th
December 2014 to
Till date
 Managing Exchange server 2003, 2010 & office 365
 Working with critical incident P1 & P2
 Working and resolving problem & change request
 Hands on experience with Symantec Message labs (ML)
 Taking care of Email security with office 365 & ML
 Configuring relay servers with office 365 & ML
 Taking take of Efax (cloud fax) issues
 Leading all Escalation cases with all priority
 Creating process related KB articles
 Working with powershell
 Generating and producing reports
 Taking care of all Mailbox issues
 Also working with Active sync, OAB, Calendaring, retention policies,
litigation hold, Free/busy, & auditing
 Taking care of Symantec enterprise vault for backup
 Taking care of Migration issues (on-board & off-board)
 Taking care of L3 tasks in their absence
Projects Handled:
 Was working with migrating project for office 365 (on-board & off-board)
 Housekeeping activity (identifying unused mailbox and removing office 365
license and moving mailbox back to on-prem) to Free up office 365 license
 Working with EDRT project (Taking reports of disconnected mailbox in
weekly bases and tracking it)
 Was in Exchange server 2003 decommission project

5. OTHER QUALIFICATIONS
 Hardware & System assembling
 Networking
Languages known
Read write Speak
English Yes Yes Yes
Tamil Yes Yes Yes
Telegu No No Yes
STRENGTS
• Hard working and calm nature
• Ability to work under pressure and challenging environment
• Easily adjust with the environment

6. PERSONAL PROFILE
Name : B.Amos john beniel
Father's Name : Babu Franklin prem kumar
Permanent address : R-44, staff quatress,
Aringar anna Zooligical Park,
Vandalur,
Chennai-48.
Date of Birth : 17th
April 1985
Gender : Male
Nationality : Indian
Marital status : Married
The above particular depicts the true picture.
Signature
Amos john beniel

7. PERSONAL PROFILE
Name : B.Amos john beniel
Father's Name : Babu Franklin prem kumar
Permanent address : R-44, staff quatress,
Aringar anna Zooligical Park,
Vandalur,
Chennai-48.
Date of Birth : 17th
April 1985
Gender : Male
Nationality : Indian
Marital status : Married
The above particular depicts the true picture.
Signature
Amos john beniel