1. LAURA HESSE
134 Main St N, Brampton ON
289-325-3102
Laura.Hesse@triosstudent.com
A highly motivated and energetic professional with over two years of experience in hardware and
sound knowledge of information technology professional seeking an employment opportunity in
the technical field.
HIGHLIGHT OF QUALIFICATION
 Able to install software’s
 Strong troubleshooting skills
 Able to assemble and disassemble computers
 Proficient with Microsoft Office Applications such as Word, Excel and Outlook
 Fluent in English and French
 Typing Speed: 50 wpm
EDUCATION
Diploma: Information Technology Professional
triOS College, Brampton ON Present
Relevant Courses:
CCNA A+ Network+
Exchange Server SQL Server Windows 7 Administration
Windows PowerShell Mobile Device Support Windows Server Administration
EMPLOYMENT
Customer Service Representative
Startek Canada, Cornwall, ON May – August 2008
 Answered incoming and outgoing calls
 Performed clerical duties
 Handled customer complaints and reduced escalation
 Upsold different packages that were available
Customer Service Representative
Teleperfomance, Cornwall ON January – March 2007
 Answered incoming and outgoing calls
 Performed clerical duties
 Handled customer complaints and reduced escalation
 Upsold different packages that were available
Cleaner
D and D Construction & Tree Service June - July 2005
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2.  Cleaned up around the site
 Helped with renovations
 Answered phones
Gas Bar Attendant
Canadian Tire Gas Bar Oct. - Nov. 2001
 Greeted customers
 Handled electronic cash register
 Checked gas levels
 Closed gas station nightly
Placements
Computer Technician
Computer for Kids Network Jan - Apr 2007
 Refurbished computers for low income families
 Disassembled computers
 Added new hardware and software
 Tested computers
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