1. CAREER OVERVIEW
CORE STRENGTHS
ACCOMPLISHMENTS
WORK EXPERIENCE
SHALETA TURNER
5524 West Market Street Apt A, Greensboro, NC 27409 | H: 5408450441 | C: 7209983125 |
flawlessfinishelements@gmail.com
Highly enthusiastic customer service professional with 8 years client interface experience.
COMPUTER SKILLS
Microsoft Word, Excel, Access,
PowerPoint, Outlook Express.
Microsoft Windows XP
Microsoft Office XP Professional
10 Keys
Type 35-45 words per minute
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Energetic work attitude
Adaptive team player
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss
of key accounts.
Worked with Customers all around the globe and provided exemplary
service.
01/2013 to 01/2014 English Instructor
Best Learning - Jinan, Shandong
Constructed and implemented weekly lesson plans
Assisted in the construction of the curriculum
Working hands on with kids from various ages
Building strong bonds with students
Successfully managing and collaborating with co-workers
Developing professional business relationships with parents of the
students
Provided students with needed materials to succeed
Guided and showed exemplary proper classroom etiquette
01/2012 to 01/2013 Claims Service Consultant
GMAC - Winston-Salem, NC
Provided customer service support to customers
Responsible for properly assigning claims
Worked closely with customers in order to get a satisfactory outcome
Assisted in the training of new employees
04/2006 to 08/2011 Assistant Manager
Letia's Bridal, LLC - High Point, NC
Provided support to the sales team, ensuring all sales and service
objectives were met.
Responsible for customer service in the digital equipment division, duties
included answering customer queries, problem solving and providing
detailed information on new products.
Managing 10 employees.
Creating, developing and implementation of the merchandise strategy
which includes leading the buying team, defining product assortments.

2. EDUCATIONAL BACKGROUND
LANGUAGES
PERSONAL INFORMATION
SKILLS
Executes and develops departmental strategies.
Worked with new customers in the development of new accounts and
the implementation of new systems.
Assisted in the development of new policies and procedures.
Assisted in the training of new customer service representatives and
associates.
Prepared weekly sales reports for the sales team and sales management.
Generated repeat business through successful client follow-up.
Prepared employees schedules.
Develop strategies and criteria for negotiations.
Provided support to the employees, ensuring all service objectives were
met.
Responsible for customer service, duties included answering customer
queries, problem solving and providing detailed information on new
products.
Managing 17 employees.
Worked with new employees and the implementation of new systems.
Assisted in the development of new policies and procedures.
Assisted in the training of new employees.
Generated repeat business through successful client follow-up.
2010 High School Diploma
Robert B.Glenn High School - Kernersville, NC, US
High School Diploma Robert B.Glenn High School - Kernersville, NC August 2005
to June 2010
BBA: International Business
American Intercontinental University - Schaumburg, Illinois
Continuing education in International Business Administration
English: Native Language
Chinese: Basic Level
Fast learner
Team Player
Compassionate
Energetic
Well Rounded
Outgoing
Professional and friendly
Careful and active listener
Multi-tasking
Strong public speaker
Problem Solver