1. A S H L E Y A. N A P O L I T A N O
19 Blue Heron Ct.., Middle River, MD 21220
(410) 591-5832 aarnett3@gmail.com
EDUCATION:
UNIVERSITY OF BALTIMORE, Baltimore, MD Sept ‘14 – Dec ‘16
Bachelor of Arts, Psychology
Psi Chi International Honor Society
COMMUNITY COLLEGE OF BALIMORE COUNTY, Catonsville, MD Aug ‘07 – June ‘10
Associate in Arts, Arts General Studies
WORK EXPERIENCE
CONTACT POWER INC., Crofton, MD Sept ‘13 – Present
Inside Sales Support
 Administrative, shipping and receiving,
account management, and customer care
services
 Collating and consolidating monthly sales
performance report from industry level to
individual personal level
 Handling and communication of cancellations
or changes in sales orders
 Assemblingof GE andASCO power supply
products
 Data and order entry and organization
COMMUNITY OF STRENGTH PROJECT., Baltimore, MD Aug ‘16 - Dec ‘16
Intern
 Assisted youth in cooperative games, maintained organization of site, maintain a positive
environment for program participants, helped with participants goal settings, organized brain
building strategies, and supervised participants exercises
QUALITY ELEVATOR COMPANY INC., Bladensburg, MD Nov ‘12 - Sept ‘13
Dispatcher/Receptionist
 Dispatch technicians to job sites, reconcile and close service tickets, prioritize and address
customers service calls, data entry, organization, and maintenance (electronic and hard copies)
KURE PAIN MANAGEMENT, Glen Burnie, MD May ‘12 - Nov ‘12
Call Center/Medical Records Representative
 Scheduling appointments, completing medical history records, processing insurance claims
and billing, and maintaining chart accuracy
WALGREENS PHARMACY, Glen Burnie, MD Dec ‘07 -June ‘12
Registered Pharmacy Tech
 Handling billing, addressing insurance issues, communication with doctor’s office, inventory
maintenance, filling prescriptions, and assisting pharmacists in any way necessary
SKILLS
 Excellent customer service skills, impressive organizational skills, etc.
 Proficient at Microsoft Office, Microsoft Project, SRS, Allscripts, Total Service, SPSS, etc.