Resume: Customer Service, Non Profit Fundraising, Management

1. Alora Danielle Valadez
Aloravaladez@yahoo.com
Highly capable, versatile, and results-oriented
professional with more than 19 years of combined experience in
management, customer service, and fundraising.
Highlights of qualifications
* Powered with strong and well-honed interpersonal and
communication skills; critical and useful in handling
negotiations
* Successfully initiated a safety committee and improved the
overall safety of the store
* Continuously achieved designated profitability and market
share growth goals
* Successfully implemented computer programs for more user
friendly uses
* A strong community leader and member- was president in
numerous high school organizations as well as a peer tutor and
mentor
* Types 65wpm
* Proficient in Microsoft Word, Excel, Outlook, Powerpoint,
Access
* Achieved a sales rate performance of 80% or better of the
company’s overall sales rate performance every fiscal quarter
*Consistently meet or exceeded client expectation on pledge
rate/goals
*Maintained high quality scores
*Able to successfully communicate with people of a variety of
backgrounds
*Able to build relationship with prospect to find interest
*Maintains an expert knowledge of automates consumer file and
telephone equipment to bring about fluent consumer interaction
* Maintain database integrity and accuracy
*Markets directory product and services to the public via
inbound and outbound conversations
* Organized training: reviewed rosters, distributed materials,
monitored trainees, supported trainers.
* Analyzed fundraising progress and prepared reports.
Professional Achievements

2. * Managed successful shifts to increase store sales to 45k weeks
that are primarily lower
* Administered all aspects of daily operations of restaurants
* Developed a communication log to improve interaction between
management
* Developed and ran a successful MG/PG program (major
giving/planned giving)
* Provided leadership and development strategies to increase
major and planned gifts by 50%.
* Built strong partnerships with non profit to deliver programs
and train more than 200 callers on fundraising and program
delivery techniques.
Additional Capabilities
• Excellent written and oral communication skills
• Strong organizational skills
• Strong database experience
• Professional telephone etiquette
• Outstanding time management skills
Work History
2012-present Communications Manager, True Sense Marketing, Donor
Engagement Team, San Antonio, TX/Freedom, PA
2012-2013 Alumni Directory Sales, Harris Connect, SA, TX
2011-2012 Bartender/Trainer/Server, Cheddar's, Selma, Tx
2010-2011 Waitress/Cook/Bartender, TGIFridays, Selma, Tx
2009-2010 Manager Whataburger Restaurant, San Antonio, Tx
2009-2009 General Manager Whataburger, San Antonio, Tx
2002-2009 Manager Whataburger Restaurant, San Antonio, Tx
2001-2002 Teacher, KinderCare, San Antonio, Tx
2000-2001 Manager McDonald's Restaurant, San Antonio, Tx
1997-1999 Team Leader Bill Miller's BBQ, San Antonio, Tx
Specialized Training and Education
High School, Robert E. Lee High School, 1996-2000, SA, TX
Human Relations, 1999, Robert E. Lee High School, SA, TX
Webmastering, 2000, Robert E. Lee High School, SA, TX
Creative Writing, 2001, Harcourt, San Antonio, Tx
CPR Certification, 2001, KinderCare, San Antonio, Tx
TABC Certification, 2002 Tom's Ribs, San Antonio, Tx
Volunteer 2007-2016 Salinas Elementary, Universal City, Tx
TABC Certification, 2010 TGIFriday's, Selma, Texas
Sports Team Mom/Volunteer 2010-present Judson Youth Sports
Volunteer 2015-present NorthEast Vikings- Pop Warner
Licensed & bonded professional fundraiser in 50 states 2012-2015