1. DENISE WOCKNER
15430 SE 22nd
Pl, Bellevue WA 98007| 425.865.9160 | denise.wockner@hotmail.com
SUMMARY
I am a flexible and adaptable “big picture and organizational systems thinker” who
often works hands-on to get things done using collaborative approaches. I have
years of management experience and am almost always a member of the leadership
executive group. While working across multiple industries, I have always excelled in
projects that include large scale organizational changes from Marketing, Web Design,
Software purchases, implementations and upgrades as well as Customer Service and
Operations.
AREAS OF EXPERTISE
Leadership/Management Experience
* Collaborative team player, able to work with and through others; selection of
iModules software to capture potential credit students, while reporting to self-
support Continuing Education program
* Influencing people over whom I have no direct authority; 10 years of program
development direction and resulting increased registration sales
* 20 years of managing 7-14 Fulltime and 6 Part time Customer Service
representatives
* Simultaneous 10 years managing 3 Fulltime and 12 Part time Operational support
services staff
* Simultaneous 8 years managing Fulltime staff and multiple venders for Website
Project Management
* Experienced with large scale organizational change; facilitated an organization wide
software purchase for College Continuing Education Program that grossed a $6
million annually. This included defining needs & requirements, vender proposals,
spearheading business process changes required, acceptance building,
implementation and training
* Project Manager for a 250 page website redesign using sales funnels and customer
traffic patterns to develop site map. Managed stakeholder input and focus groups to
include in Instructors, Customers and frontline support staff
* Created an online shopping cart experience for class registrations and events;
resulting in reduced staff (40% in first year) for phone sales and allowed for
implementing class reminder contact, better waitlist management and upselling
Communication
* Strong ability to communicate with different hierarchical levels; from Community
College Presidents Council Administrators > Frontline intake staff > Custodial staff
* Proven aptitude to grasp client/customer needs; internal and external
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* Active listening skills; recognizing different communication and personality styles
* Successful at ongoing relationship building
* Exceptional written and verbal communication skills
WORK EXPERIENCE
2000- 2013
1993- 1999
1983 – 1991
Bellevue College, Bellevue, WA
· Member of the Executive Team (4 Directors, 1 Dean) that created goals and
direction for the Continuing Education Program; a self-support program with a gross
of $6,000,000 - $12,000,000
· Directly responsible for the Customer Service staff (8FT, 4 PT), Marketing (1 FT),
class and building support (3FR, 12 PT)
Tradeshow Convention Services Inc. & GES Exposition Services, Seattle, WA
· Member of Management Team (President, Vice President, 2 Managers) that grossed
$5,000,000 -6,000,000 as a tradeshow decorating company; servicing local and
national shows, conferences and conventions
· Directly responsible for Client Services staff (14FT, 6PT) that provided all exhibitor
preshow communication and orders as well as onsite
· 5 years concurrent as Account Executive, providing sales and support for one
national show and multiple local shows
Union Bay Sportswear, J.V. Associates & Fast Clothing, Seattle WA
· Worked primarily in the Design Departments of these three sportswear companies;
creating sales presentation boards, operating Computer Aided Design software,
managing sales samples including fit and corrections and fabric development
