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Alicia Roman
3508 NE 109th
Ave. #V-1, Vancouver, WA 98682
360-624-7411 – aliciamarie39@comcast.net
PROFESSIONAL HIGHLIGHTS
Successful Administration Professional with over twenty years of resourceful experience providing thorough and skillful
administrative support to upper management for fast-paced growing corporations.
• Customer service oriented.
• Efficient project management.
• Strong initiative and work ethic.
• Organized multi-tasking.
• Strong interpersonal and communication skills.
• Supportive team player.
• Experienced meeting coordinator.
• Strategic and analytical thinker.
• Strong conflict management and resolution
skills.
PROFESSIONAL EXPERIENCE
The Management Group, Inc. (TMG), Vancouver, WA February 2016 – Present
HOA Executive Community Assistant
• Coordinate and arrange Association meetings as
requested by Community Manager.
• Assists owners in resolving problems.
• Answers and screens Community Manager’s
phone calls.
• Request for proposals and obtain bids for
various Association projects.
• Maintains applicable databases, updates various
websites in conjunction with each community’s
needs.
• Publish various community newsletters.
• Facilitate various mass mailings.
• Assists in preparing agendas for meetings.
• Process and approve invoices for payment.
• Fulfill keycard requests from owners.
• Oversee clubhouse reservation requests in
accordance with each community’s policies.
• Receive and review Community Architectural
requests before distributing to Board/committee
for review and approval.
• Prepares outgoing mail and correspondence,
including email, e-blasts, and faxes.
Humana MarketPOINT, Inc., Vancouver, WA August 2011 – February 2016
Administrative Sales Coordinator
• Work collaboratively with internal departments
to understand sales and marketing strategies.
• Assist in implementing new marketing processes
and procedures.
• Work in conjunction with other administrative
staff on various corporate office duties.
• Arrange travel arrangements for management.
• Coordinate biannual team events.
• Analyze and finalize expense reports and
reconcile promotional budget.
• Create and submit purchase orders.
• Organize and inventory promotional items.
• Schedule agent Medicare seminars and events at
approved facilities.
• Create marketing flyers for local agents and
agencies for advertising.
• Preparing/editing executive presentations.
Alicia Roman Resume
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• Take meeting minutes for weekly management
meeting.
• Assist in maintaining Market SharePoint site.
• Troubleshoot and resolve escalated customer
service issues.
Banfield, Pet Hospital, Portland, OR
Sr. Benefits Coordinator/Benefits Specialist July 2010 – April 2011
• Administered benefit programs and leaves of
absences.
• Audited internal reports to ensure accuracy and
consistency.
• Partnered with Insurance Brokers to establish
medical plans for franchise hospitals.
• Educated franchise owners on benefit eligibility
guidelines.
The Management Group, Inc. (TMG), Vancouver, WA July 2005 – May 2010
Property Manager
• Facilitated meetings with owners.
• Managed escalated customer service issues.
• Prepared and distribute documents.
• Approved and posted property invoices.
• Supervised staff of four employees.
• Wrote and conducted performance evaluations.
• Met with new business clients to give
orientation of property management services.
• Participated in interviewing and hiring process
within the Single Family Department.
• Created internet marketing.
• Facilitated monthly department meetings.
• Tracked rental delinquency reports.
• Maintained resident lease compliance.
• Worked collaboratively with leadership to
understand and implement business needs.
Wildflower Apartments, Vancouver, WA October 2004 – July 2005
Sr. Administrative Assistant
• Assisted Property Manager/Owner with
operations of apartment communities.
• Tracked and maintained personnel work
schedules.
• Met with vendors for upcoming projects.
• Conducted research for various reports.
TECHNICAL EXPERIENCE
• Word
• Excel
• PowerPoint
• Outlook
• Access
• Visio
• SharePoint
• Publisher
• Adobe
• Yardi
• Property Blvd.
• MRI
• QuickBooks
• Oracle
• Ceridian
• Seminar Maintenance System
• Vertis
• Microsoft Dynamics CRM
• Customer Care Portal
• Litton
• Typing – 65 wpm and 10-key data entry.
Alicia Roman Resume
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EDUCATION
Microsoft SharePoint Site Administrator Certification
Washington Insurance License Health/Life and Disability- current
NEC/Bryman's Campus (Medical Assistant Certification)
Westmont High School
Alicia Roman Resume
