1. Alan D Tatelman
367 Electric Avenue, 2nd Floor
Rochester, New York 14613
(585) 647-1303
adtatelman@yahoo.com
Summary of qualifications:
Dedicated and reliable customer service associate for twelve years working in a variety of office
settings, ranging from advertising to retail sales. I have expertise working with confidential customer
information, accurately keying information into databases and complying with company, state,and
federalguidelines. I am flexible and adaptable in new environments. Highlights include:
 Computer proficient with skills in MS
Word, Excel, Outlook, PowerPoint and
Publisher
 Excellent customer service and
communication skills
 Able to creatively problem solve and
prioritize
 Knowledge in inbound and outbound
customer service calls.
 Excellent data entry skills
 45 wpm accurate data entry
 Strong ability to multitask and complete
work in an efficient manner
 Interfacing with sales force and working
directly with customers providing sales
support.
Volunteer Experience:
Downstairs Cabaret,Rochester,New York 12/2015-Present
Administrative Assistant
 Inputting data to computer and updating files
 Light cleaning, vacuuming, and custodial work
 Assemble brochures for marketing in the community
 Coded gift certificates for customer purchase
Professional Experience:
Marshalls Department Store, Rochester,New York 8/2007-4/2012
Sales Associate
 Ticketed, arranged,and displayed merchandise to promote sales
 Assisted customers with purchases on sales floor and at cash register
 Stocked new and transferred merchandise
 Awarded Associate of the Quarter Award for Excellence Customer Service, Reliability, and Team
Work
Vertis Communications, Inc., Rochester,New York 1/2006-11/2006
Inbound Customer Service Agent 9/1992-10/2003
 Serviced multiple complex client accounts; entered data into the company database
 Took inbound and made outbound calls for sales and customer service for various clients
 Demonstrated flexibility to meet corporate needs by assisting in the Warehouse Fulfillment
Department
 Provided accurate and timely responses to customers’ questions and concerns
 Received Quality Assurance Award for Excellent Customer Service
Training and Education:
Greece Community Learning Center,Rochester,New York 6/2014
 Office Technology Career Certificate
 NRF National Professional Customer Service Certificate
Monroe Community College, Rochester,New York
 A.A.S. Communications