1. JOSIAH MCNETT
3336 Kimberly Oaks Drive
Holiday, Florida 34691
(575) 415-1828, (575) 496-6816
jo_sai_uh@Hotmail.com
OBJECTIVE: To obtain a position utilizing my clerical skills and experience within an office environment.
SKILLS:
 Excellent customer service skills
 Adequate typing skills (wpm 60)
 Proficient MS Office (Excel, Work, Outlook)
 Ability to learn new software programs
 Operate office equipment
 Ability to schedule appointments
 File, sort and correspond
 Records management
 Inventory management
 Ability to work in an office with data entry operations
 Responsible, dependable, punctual; take pride in work
 Proven ability to identify, analyze and solve problems
 Collaborate easily with co-workers and work well independently
EXPERIENCE:
01/2012-02/2015 Hasting Entertainment Customer Service Associate
Las Cruces, NM
Collaborated with other team members on special projects and events. Delivered exceptional service by
greeting and serving customers in a timely, friendly manner. Managed closing duties. Answered
customers' questions about merchandise and advise customers on merchandise selection. Itemized and
total customer merchandise selection at checkout counter, using cash register, and accept cash or
charge card for purchases. Took inventory or examine merchandise to identify items to be reordered or
replenished. Packed customer purchases in bags or cartons. Stocked shelves, racks, cases, bins, and
tables with new or transferred merchandise. Received, opened, unpacked and issued sales floor
merchandise. Cleaned display cases, shelves, and aisles. Compared merchandise invoices to items
actually received to ensure that shipments are correct. Requisitioned merchandise from supplier based
on available space, merchandise on hand, customer demand, or advertised specials. Transported
packages to customers' vehicles.
03/2015-07/2015 Convergys Work At Home Technical Support
At Home – USA
Deliver service and support to end-users using and operating automated call distribution phone
software, via remote connection or over the Internet; Interact with customers to provide and
process information in response to inquiries, concerns, and requests about products and services;

2. Gather customer’s information and determine the issue by evaluating and analyzing the
symptoms; Diagnose and resolve technical hardware and software issues involving internet
connectivity, email clients, IPTV, VOIP and more; Research required information using
available resources; Follow standard processes and procedures; Identify and escalate priority
issues per Client specifications; Redirect problems to appropriate resource; Accurately process
and record call transactions using a computer and designated tracking software; Offer alternative
solutions where appropriate with the objective of retaining customers’ and clients’ business;
Organize ideas and communicate oral messages appropriate to listeners and situations; Follow up
and make scheduled call backs to customers where necessary; Stay current with system
information, changes and updates.
EDUCATION
New Mexico State University A.S. in Prebusiness
Alamogordo, NM